Complaints

This profile includes complaints for E H P Management's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  E H P Management

  1203 Lemay Ferry Rd Unit 6505 Saint Louis, MO 63125-7400

• 

  E H P Management

  PO Box 6505 Saint Louis, MO 63125-0505

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/10/2024

  Type:Facilities Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have lived in the building for 3 years, and I filed a complaint with management about repairs not being done and as revenge they are making move out within 60 days and double the rent after January. My wife and myself cannot afford to move out, and we both have upcoming medical procedures being done (mine is in December and my wife surgery is within the beginning of the year) and she has ******************.

  Business Response

  Date: 10/10/2024

  EHP Mgmt CO is just the messenger.  Owner of the property decides if they are renewing a lease.  The owner decided not to review the Turkin's lease.  Owner gave the Turkin's 90 day notice.   EHP was not given a reason why the owner decided not to review.  EHP Mgmt CO has addressed every single issue the Turkin have had.  On a Sunday the Turkins blew a circuit breaker because of all of the items they had plug into an extension cord.  A mtne tech was at their unit within 20 minutes reset the electric.  We have always gone the extra mile for Turkin because they are an elder couple and are deaf.  We wish them the best of luck I also offered to help them find another unit with a different client.  

  Customer Answer

  Date: 10/10/2024

   ID 22407879. Lindsa Mills calls me. her number is 314 962 4539.  she complained that you blame her for my compliant. and i asked her what is the name of owner. she refused to tell me name of owner,  she said  the owner is Moloney Propertiesi. beleive. she gave me false name 314 962 4539. he sold the apartment.. i met him he sold his business apartment. and  our apartment break down many need maintain. for example. water drips from seond floor, control a/a and heat is not correct.  and the wash machine  is brokeand Lindsay told me to look phone number but i cant find the sign but she called wash machine number is no longer and A/c water leak on our hall wet and the manitnace told me to threw the leak water in pan every 4 hours. i have to waike up 3 or 4 days throw leak water for 3 dayt. suffer my sleep. and the door screen is not property maintenance. because fly come in the room  the maintiane found leak plastic tube in basement and change pipe  i think  it is copper pipes. and also wash machine leak wet on the floor i was scare to slip the floor. the stove replalcement because of smell gas and building is very old and break down  and someone stole my order items from Amazon and i did. report. to police and  is. better now also the power panel electric is broke too.  tooo many issues. and now they want me to moved out and guess what. the next door has bad waters leaking. and other side of apartment wet floor badly.  i am  noit onloy one  who complained. that manger was oral abuse said. i dont have to answer the  phone. because i  dont get paid to answer you.  i just leave a message machine. 24 hours what is wrong?  i  brought fire alarm flash light in study room. i borrowed them from fire deparment i am deaf wow

  Customer Answer

  Date: 10/10/2024

  I like to add that i have no energy to move beause i have pain in my back and hope surgry very soon and my wife both legs are bad what should I do?

  Customer Answer

  Date: 10/10/2024

  I like to add that i have no energy to move beause i have pain in my back and hope surgry very soon and my wife both legs are bad what should I do?

  Customer Answer

  Date: 10/10/2024

  my wife corrected that leak in pan five day and pour  water out every 20 minutres and wound out.   i have memory issue  there is doctor  attachment letter  you can talk to american black man and ask him questionj about maintiane issues.  i dont trust office manager 

  Customer Answer

  Date: 10/11/2024

  Complaint: 22407879
  
  
  
  I have reviewed the business' response and am rejecting it because: i did payment on time and i i did nothing wrong
  
  
  
  Sincerely,
  
  
  
  Sherwin & Turkin

• Initial Complaint

  Date:08/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *********************************************************** EMP and office management bullied me. said. I dont get paid to pick up phone becuse they told me to leave messge but somehow she pick up the relay servide for deaf. she was ****** off against me igot blood pressure go up roof. icalled police and ambualnce oand they check my heart and ** look ok they delay and demand us to take care of leak. i sent picture of A/C leaking and we have to get up erlier chec 4 am in the monring to check if it is over flow etc make us nervious and abuse us splease plesehelp me

  Customer Answer

  Date: 08/25/2024

  i am not appreicated that ***** office manger did not show up our apptoiment on aug 20th to discuss our a/c. and wash machine not repair for long time.  he is trying to ask us to move out.  i said to him no we stay here we l love here but i dont undersand why he tring to ask me if i am intresting to move out. he is not professional manager 

  Business Response

  Date: 08/30/2024

  We have never yelled at ***************************.  We correspond through an interpreter because he is deaf.  It is impossible to yell at ***************.  We have been managing this property for two years.  We have always taken care of every issue ******* has had.  We have also help him with issues that have nothing to do with managing the property.  We have addressed every issue ******* has had.  We assistant him with processing work orders. We assisted him when he was locked out even though it clearing states we do not do lock out per the owner, its in the lease.  We fixed the roof leak within 24 hours and the ac the same day.  When he blew a circuit breaker in his bedroom we had a tech there within 20 minutes.  We have gone way beyond with special help with this tenant because he is deaf.  

• Initial Complaint

  Date:04/10/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There are roaches. Someone switched the cabinets out. they found roaches. there property at **************. There are leaks in the pipes. The heat and air do not work. The apartment is no habitable. I called the city of ********* and the have issue with the property as well.

  Business Response

  Date: 04/30/2024

  We have addressed every concern submitted and have completed 22 work orders and replaced cabinets, stove, and trim boards and this tenant is still not happy. We are not able to spray occupied units which is stated in the lease it is the tenants responsibility. 

• Initial Complaint

  Date:11/13/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Sir/Madam,
  
  I am writing to file a formal complaint against *** ********** *******, regarding their practices and actions concerning my condo. I believe their conduct raises serious concerns, and I hope that the Better Business Bureau can assist in addressing this matter.
  
  I am a resident of ***** ******* *********** ***********, and I have been paying a monthly condo fee of $150 as per the terms of my lease agreement. Recently, I received a notice from the condo association, which demanded a payment of $2,500 for a roof replacement. Unfortunately, the association did not provide any explanation as to why the monthly fee, paid by all tenants, is not being used to cover this expense.
  
  What is further troubling is that I was given only a mere 3 months to make this substantial payment. Due to unexpected financial constraints, I missed the deadline and was subsequently charged a late fee of $405. To my surprise, the condo association escalated the situation by turning my account over to a collection agency firm.
  
  This situation has caused undue stress and financial hardship for me, and it seems to be an unfair and unprofessional practice on the part of the *** ********** *******. I firmly believe that a fair resolution can be reached by addressing the lack of transparency and the unreasonable demands made by the condo association.
  
  I kindly request that the Better Business Bureau investigates this matter and helps mediate a solution that is fair to all parties involved. I believe that *** ********** ******* should be held accountable for their actions and practices.
  
  Thank you for your attention to this matter. I look forward to a prompt response and resolution to this issue.
  
  Sincerely,
  
  ***** *******

  Business Response

  Date: 11/27/2023

  *** **** ** was hired by the board of trustees (3 UG owners) to be the property management company for ***** ****** Condos.  *** **** ** per the contract communicates to the owners what the owners and board of trustees have approved via voting and agreed on. 
  

  
  

  ***** ******* Owners elect the board of trustees to oversee the condo association maintenance issues and establish the yearly budget and assessment.

  
  

  ***** ****** Owners approved a special assessment May 2023 for $2500 to replace 8 roofs.  Special Assessment was due September 1, 2023.

  
  

  The board of trustees gave owners an extra 30 days to help owners pay the additional special assessment.

  
  

  October 1, 2023 the board of trustees signed a contract with ****** Law Firm to assist with collections of the special assessment for the owner that had not paid.

  
  

  Every owner was give numerous notices before they were submitted to the collection agency.

  
  

  Per the complaint ***** ******* is asking for *** **** ** to be accountable, but *** **** ** is only the messenger.  

  
  

  Please close out this complaint against *** **** **

  
  

  Please let me know if you need additional information.

  
  

  ********* H ********, Owner

  *** **** **

  ** *** ****
  *** ** *****

  Customer Answer

  Date: 12/15/2023

  Hello,

  I read the message from ********* H ********, Owner and I don't agree with her statement. She did not explain why my monthly condo fee of $150 is not covering the roof. Every tenant pays that each month and I don't know where that money is going to and what is it being used for. I am asking to be refunded $405 for the late fee that was charged by the Debt Collection company called "****** Law Firm". As of today, Friday, December 15, 2023 11:43 AM, the roof on my building still has NOT been replaced, even though I have paid the $2,500 + $405 on October 30, 2023 via Check. What are they doing and why are they not replacing the roof now that I paid for it? This seems like a scam to me because I paid my dues.

  Thank you,

  ***** *******
  

  Business Response

  Date: 01/04/2024

  *** **** ** was hired by the board of trustees (3 UG owners) to be the property management company for ***** ****** Condos.  *** **** ** per the contract communicates to the owners what the owners and board of trustees have approved via voting and agreed on. 
  

  
  

  ***** ******* Owners elect the board of trustees to oversee the condo association maintenance issues and establish the yearly budget and assessment.

  
  

  ***** ****** Owners approved a special assessment May 2023 for $2500 to replace 8 roofs.  Special Assessment was due September 1, 2023.

  
  

  The board of trustees gave owners an extra 30 days to help owners pay the additional special assessment.

  
  

  October 1, 2023 the board of trustees signed a contract with ****** Law Firm to assist with collections of the special assessment for the owner that had not paid.

  
  

  Every owner was give numerous notices before they were submitted to the collection agency.

  
  

  Per the complaint ***** ******* is asking for *** **** ** to be accountable, but *** **** ** is only the messenger.  

  
  

  Please close out this complaint against *** **** **

  
  

  Please let me know if you need additional information.

  
  

  ********* H ********, Owner

  *** **** **

  ** *** ****
  *** ** *****
  
  

  
  

  Customer Answer

  Date: 01/05/2024

  Complaint: ********
  
  
  
  I am rejecting this response because:
  We paid our portion for the roof replacement yet the roof has not been replaced as of 1/5/2024. I am also requesting a refund of $400 for the late fee. That amount is ridiculously high for a late fee.
  
  
  
  
  
  Sincerely,
  
  
  
  ***** *******