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Business Profile

RV Repair

Complete Car & RV Repair

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in RV Repair.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/04/2025

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Taken advantage of and overcharged. Told it was paid then told it wasn't.

  • Initial Complaint

    Date:11/01/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I took ($48000 )truck in for a new battery and the shop broke the battery cover and refuse replace the cover and tape it up instead. I took that my truck in on October 30, 2024. I spoke with *** the owner and he refused to replace the cover. I have been a repeated customer for many years and all I want is for them to replace my battery cover that was broken by their technicians.

    Business Response

    Date: 11/18/2024

    Customers Battery cover was broken do to whoever installed stereo wires prior. 

    Customer Answer

    Date: 11/19/2024

    Complaint: 22501965

    I have reviewed the business' response and am rejecting it because:

    Speaker wires were installed in 2019 and have a picture to prove it. Another false statement made by Complete Auto Care.

    Sincerely,

    ***** *******

    Business Response

    Date: 11/20/2024

    You have falsely said we broke your battery box cover. Do you have picture of it coming in with the box not broke? You are making a huge deal out of nothing. We have been in business for over 50 years and we would have replaced it if we broke it. You have now review us on platforms and this has been ***** on your side. This wasn't even a repair it was a battery replacement - do you have pictures of the cover and tape you said we put on? Again a picture of the box cover not broken? You realize this cover is a minor cost and this is nothing for us to replace if we of course broke it. 

    Customer Answer

    Date: 11/26/2024

    I have been bringing vehicles to you for 10 years and spent thousands of dollars, my complaint is legit and why you think it is ***** is beyond me over a $10 part that your workers broke. I will let family members and friends know not to ever bring a vehicle to your company for repair ever. Why would I need a picture with the tape your workers put on the cover when I personally showed you. Im shocked at how Ive been treated by your company. 

  • Initial Complaint

    Date:08/15/2023

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    10/10/2022 fix damaged trailer through insurance company claim
    shop was advised $10,000 cap
    estimate emailed but returned wrong address
    shop fixed trailer anyways
    insurance paid $10,000 we are now being invoiced $12,000 for unauthorized repairs

    Business Response

    Date: 09/07/2023

    We were never told the trailer had a $10,000 cap on repair.
    (Show me.)  This is the fault of your
    insurance company.  It is their normal
    practice to not pay the proper amount to repair vehicles.  I am seeking 100 shops.  They do this to us on a daily basis.  I am sewing them for $8,000,000 nationwide.  No one told me of a $10,000 cap.  

    Customer Answer

    Date: 09/07/2023

    Complaint: ********   
    I am rejecting this response because: All repairs, big or small, need to have prior authorization from adjuster before making them.      
    Sincerely,   
    ******** *******


    Business Response

    Date: 09/11/2023

    We were never told the trailer had a $10,000 cap on repair.  (Show me).  This is the fault of your insurance company.  It is their normal practice to not pay the proper amount to repair vehicles.  I am seeking 100 shops.  They do this to us on a daily basis.  I am suing them for $8,000,000 nationwide.  No one told me of a $10,000 cap.

  • Initial Complaint

    Date:06/21/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Took rv over to them for a insurance estimate. They did not do the estimate. I asked about changing a fuel filter *** said it didn’t have one and if it did he would kiss every cows a** in Texas. I did it myself in about 20 min when we got home. They got a approval for $1400 to clean the complete interior of the rv. When picking it up none of the hard surfaces were done. Rv was not even half way cleaned. Left with rv. *** called me the next day and cussed me out told me to finish it myself or sue him. Before realizing he had not been paid. Now we received a notice for Lien and a bill for $2550 for 6hrs of body work that was not completed a cleaning fee now of $1670. We have dated pics to prove it was only half way cleaned. We received no phone calls after he cussed me out and said to sue him or do it ourselves. Then receive this application for mechanics lien and a over priced bill for work that was not completed.

Complete Car & RV Repair is NOT a BBB Accredited Business.

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