Complaints
Customer Complaints Summary
- 1 complaint in the last 3 years.
- 1 complaint closed in the last 12 months.
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Initial Complaint
Date:10/17/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I called and canceled my service on August 4 at 1:28 PM central standard time. Subsequent to that phone call I am now being told I owe over $115 for services that were rendered in September and October. I have not lived at the service address since July hence, the call to cancel in August. They are now calling, sending emails, and harassing me telling me that I owe money for Services that I canceled, but that they apparently continued to perform at a home that I do not live at. I want the harassing phone calls and emails stating that I have an unpaid balance to stop immediately. This was one of the worst customer experiences I have ever had with any vendor. To be subsequently charged for services that I did not authorize is quite infuriating. I would not recommend doing business with this company under any **************** addition, I paid for ultimate defense, which rather their own description includes indoor and outdoor services. Not once since Covid, did they service the inside of the house. They did, however, charge me the most expensive rate for full indoor and outdoor service.
Business Response
Date: 10/17/2025
Please see below communication to ****** **** regarding communication from today and what was discovered during account review.
Regarding the Ultimate Defense program description: The Ultimate Defense Program, our most comprehensive PC program prevents and controls dozens of pests including both indoor pest and outdoor pest through inspection, locating pest harborages and entry points, specialized treatment to critical areas, and ongoing monitoring. The program provides exterior service 6 times per year, and interior application is available upon customer request so a scheduled appointment can be established.
Our apologies for the inconvenience this incident caused as the billing error was reviewed and corrected on 10/17/2025 after it was brought to our attention from ******** communication.
From: ****** *****
Sent: Friday, October 17, 2025 2:24 PM
To: *************************
Subject: RE: Balance on Account $116.48 - Amco Ranger Termite and Pest
******,
We appreciate your patience during the review of your account and sincerely apologize for the communication issues youve experienced.
Our records show that your Ultimate Defense Program was set not to renew in September 2025, and a cancellation request was applied during your August 2025 conversation. Unfortunately, the system did not properly complete this cancellation.
A payment of $56.00 was received through the customer portal on August 6, 2025, which covered your August final billing and should have concluded the agreement. Your card was then removed from the account.
However, due to a system error, Amco Rangers billing system continued to generate monthly charges despite the cancellation setting. This resulted in additional ******** and a communication regarding a balance of $116.48, which occurred in error.
We sincerely apologize for this billing mistake and appreciate your understanding as we continue implementing updates to our new system introduced earlier this year.
Additionally, please accept my personal apology for the unsatisfactory interaction you had with our customer service team earlier today. This experience does not reflect our service standards or procedures.
As a gesture of goodwill, Amco Ranger would like to offer you a $100 credit toward any new yearly pest control agreement during your first year of service.
Thank you for your understanding, and please dont hesitate to contact me if we can be of further assistance.
Respectfully,
****** *****
CFO/Office Manager
Amco Ranger Termite & Pest Solutions
*************************************************************
Office: ************
Fax: ************
From: General Info
Sent: Friday, October 17, 2025 9:54 AM
To: '****** ****' <*************************>
Subject: RE: Balance on Account $116.48 - Amco Ranger Termite and Pest
******,
Good morning.
A review of your account will be completed with a follow-up communication and phone call before days end.
Respectfully,
****** *****
CFO/Office Manager
Amco Ranger Termite & Pest Solutions
***********************************************************************
Office: ************
Fax: ************
From: ****** **** <*************************>
Sent: Friday, October 17, 2025 9:15 AM
To: General Info <****************************************************************>
Subject: Re: Balance on Account $116.48 - Amco Ranger Termite and Pest
You don't often get email from ******************** Learn why this is important
I called back in August. August 4th at 128pm to be exact. My account was to be canceled and turned off. I wanted no more service. I will never pay this bill. You illegally charged me for services that I canceled in August.
Thanks.
Sent from my iPhone
On Oct 17, 2025, at 10:05?AM, Amco Ranger Termite and Pest <****************************************************************> wrote:
View Your Account: Customer Portal
Account Number: *****
Amco ********************************************* and Pest
****************************************************************
**************
Balance on Account $116.48 - Amco Ranger Termite and Pest
****** ****,
You have a balance of $116.48 on your account. Please login to your customer portal to pay your bill.
Click here to pay your bill.
If you have any questions, don't hesitate to contact the office.
Thank you!
Amco Ranger Termite and Pest
**********************************************************************
**************
You are receiving this email because you are a customer of Amco ********************************************* and Pest
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