We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Medical Imaging

Radiologic Imaging Consultants

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Medical Imaging.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:07/10/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Better Business Bureau:

    I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution. 
     
    Sincerely,

    ****** ******

    Business Response

    Date: 07/25/2025

    Radiologic Imaging Consultants LLP (RIC), a private practice physician group, are the exclusive provider of diagnostic and interventional radiology services to SSM Health facilities throughout *****************,*********  Our main SSM Healthcare locations are as follows:
    SSM Health *************************
    ************************************ **********
    SSM ******************************************
    SSM **************************************** and Campus Outpatient Center

    Recently, ****** ****** had a radiology service at a SSM Health location. *** ***** for the radiologist to read the x-ray and SSM will bill a technical fee to take the x-ray.  When a patient owes a balance on an account with RIC, they will receive one text message notifying them that they have a balance due. Within the text message is a link to view and pay their bill.   If the balance is not paid, then the patient will receive a second text message a week later and a hard copy statement the third week.

    Radiologic Imaging Consultants LLP have a website, **********, and we welcome you to visit our site to learn more about our practice and radiologists.

    Please feel free to always contact our billing office at ************,Monday-Friday, 8 am 4 pm with any questions or concerns you may have regarding our services and your account, and we would be happy to help.

    We look forward to speaking with you soon. 
    Thank you for your payment.

  • Initial Complaint

    Date:09/09/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Never received bills in the amount which is now being attempted to be collected by a debt collector. If you read the ****** reviews for this place, everyone says the same thing happened to them. They have my address correct and nothing was ever received and now I'm getting emails from a debt collector.

    Business Response

    Date: 10/16/2024

    Radiologic Imaging Consultants LLP (RIC) rendered radiology services to **** ******* on April 18, 2024.  ************* was billed and applied a portion of the charges to her annual deductible.  *** sent **** ******* two emailed statements, the first on May 10, 2024 and the second on June 7, 2024.  RIC's protocol for sending patient statements at that time was to send an email first and then four days later send a hard copy of the statement.  **** ******* opted out of receiving hard copy statements on January 9, 2023 per our statement company so she only received two emailed statements for her April 18, 2024 services.  **** ********* outstanding balance with *** was referred to a collection agency on September 3, 2024.  The credit reporting agencies (**********, *******, and ********) recently announced some changes to credit reporting medical accounts.  Any medical account under $500 will not be reported to the credit reporting agencies.  This would apply to **** ********* balance.  RIC no longer sends emailed statements to patients as of August 2024, patients receive text messages and hard copy statements.  We will send **** ******* a hard copy statement today and contact the collection agency to close her account.  We apologize for any inconvenience this may have caused.  Please contact our billing office at ************ - M - F - 8 am - 4 pm and we would be happy to assist Ms. ******* with any questions/concerns she has regarding her account.  Thank you.

     

     

Radiologic Imaging Consultants is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.