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Business Profile

Lie Detector

St. Louis Polygraph, LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:07/31/2025

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went there and paid $300 for the appointment and after the polygraph test is done, I pay $300. The *** was rude and refused to give back my $300.00. They did not provide the services to me. I would like a refund.

    Business Response

    Date: 07/31/2025

    This private polygraph exam was conducted on the Thursday, July 31, 2025, at approximately 1042 hours. This was the examinee's SECOND polygraph exam with this examiner. During the interview, the examinee became enraged and began yelling at the examiner over her comment about the ************************************ (***) being a "human trafficking ring." As the examinee remained verbally argumentative towards the examiner, she approached the examiner and leaned over the desk in close proximity of the examiner's person. Due to having concern over his physical safety and after the examinee stated she would no longer take the polygraph, the examiner asked her to leave. The examinee continued to be verbally abusive as she left and stood outside the building, including through text messages. She later came back into the office and continued to be verbally abusive and threatening towards the examiner.  

    We are currently notifying law enforcement to make an informational report on this incident and have them provide her with a trespass warning.

    All our polygraph examinations are recorded (audio/video) INCLUDING THIS INTERACTION. It should be noted that our written consent forms provided at the beginning of the polygraph exam to the examinee clearly state the following: "I fully understand that if I become abusive,uncooperative, argumentative, combative, or disruptive, the polygraph examination and related interview will be terminated...I understand and agree that no refund will be given once the polygraph examination and related interview are underway." Due to the examinee acknowledging this criteria, that the polygraph exam/related interview were underway, her becoming verbally abusive and threatening, and her statement of no longer wanting to take the polygraph, the exam was terminated.  

    Our business currently has an A+ rating with the BBB, and to my knowledge, this is the first complaint we have received since opening the doors in 2011. We have conducted *****s of polygraphs since that time, including for law enforcement, attorneys, private citizens, etc. We are sorry this incident occurred, but we stand by our personal and professional reputations.

    Business Response

    Date: 08/07/2025

    Will this unfounded complaint have an impact on our A+ rating?

    Business Response

    Date: 08/08/2025

    I did not see any additional information that the complainant provided??? I sent an email yesterday asking if this unfounded complaint would impact our A+ rating.

    Business Response

    Date: 08/12/2025

    Ms. ******* signed a contract that states that the $300 deposit as well as the $300 she paid after the exam was done is non-refundable. Due to the situation that was mentioned earlier, the exam was terminated as she no longer wanted to take the exam and the behavior she displayed toward the examiner. We can provide a copy of the contract she signed, if needed. 

St. Louis Polygraph, LLC is BBB Accredited.

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