Business ProfileforBales Cleaning and Restoration

We hired Bales to update our kitchen. The kitchen Island and countertops were not sealed correctly, and everything has fallen apart. The site supervisor arrived to look over the issues and became very irate and rude when I explained what was happening to the work his company completed in our home. He yelled and said we were jumping on the island countertop which caused the island to fall apart. We don't have any small children who live in our home, and we are a very mature couple who would never jump on islands or counters. Who jumps on an island? We thought we would be able to compromise on ways to resolve the issue. He entered our home with a very negative approach. He didn't try resolve the issue or make this matter right. He kept yelling about being in the business for 30 years and he "KNOWS" when people are "jumping" on islands and counter tops.He was extremely loud and unprofessional, which is not a way to run a successful business. We were initially pleased with work Bales had done; however, we just wanted the site supervisor to review our concerns and come to an agreement to correct the issues.

If only the review was accurate. On 06-09-2020 Bales was contracted by *************************** to install counter tops and backsplash she had purchased from the local Menards store. We submitted an estimate for our Labor and agreed upon the amount. On 07-01-2020, we entered into a contract and collected a 50% deposit for the contract amount to hold a spot in our schedule. Countertops were ordered by the Homeowner. On 10-08-2020, the job was completed fully and a Certificate of completion and Satisfaction was signed by *************************** on that date and final payment was collected. On 04-19-2023, Bales received a call for warranty work by ****************. At that time, he was told that it would be at least two weeks before we could get the Production manager out to look at this. A time was set for 05-01-2023. At that time, I  went out and upon inspection, the Island counter top had been ripped of the cabinet. The under side of the counter top frame was still attached to the cabinet. At that time **************** was asked who sat on the top or lifted up from the overhang. **************** seemed to be insulted and raised his voice that this was normal wear and that he had no children or any body that would stand on the countertop. I then asked who lifted up the edge to break it off the counter top. Once again **************** acted offended, and I explained to him that I would not stand here and argue. I would just leave. He then became very irate and started yelling that I was not going to solve his problem or work with him. There was no warranty or craftmanship wrong here. So there was nothing Bales was liable for.  I stated you need a new counter top and that we did nothing wrong with our installation and I left the residence.  We here at Bales will not stand there and argue with a customer.