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Business Profile

Electrician

Loveland Home Solutions
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Loveland Home Solutions's headquarters and its corporate-owned locations. To view all corporate locations, see

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Loveland Home Solutions has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/08/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had electrical work done by this company but now the contract is over and they are refusing to close out the contract. I have additional electrical work needing to be done but I would like to use another company and they will not close out my contract.

      Business Response

      Date: 04/08/2024

      Due to the other electrical work completed illegally by a different electrical contractor, **************** will not close the permit at your property. The work that was completed by the other electrical contractor will need to be corrected in order for **************** to close out of the permits. We have made many efforts to assist you with the corrections necessary, but you declined our help and went another route. Please feel free to call the inspector with the phone number we provided to get further details.

    • Initial Complaint

      Date:03/16/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 2/6/23 I scheduled this company to come out and give me an estimate to put in a new patio light. I ended up getting sick and contacted them ahead of time asking them not to come out on that date they were scheduled to come. I spoke with ****** and she asked if I wanted to reschedule. I said I did not want to reschedule at this time because I didn&#**;t know what was going on with my health. I also asked if I could be refunded the $35 fee since no one from their company came out, and she told me that the fee was nonrefundable. This company did let me know the fee was nonrefundable up front.

      Business Response

      Date: 04/18/2023

      We have refunded the customer.

      Customer Answer

      Date: 04/25/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *****************************

    Loveland Home Solutions is BBB Accredited.

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