Important information
- Customer Complaint:BBB has received customer complaints about Client Services which allege repeated phone calls and difficulty obtaining answers regarding alleged debt owed. The company has responded to concerns brought to its attention.
Complaints
Customer Complaints Summary
- 102 total complaints in the last 3 years.
- 36 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:07/17/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am receiving numerous calls per day from this company. When I answer the calls, they want me to verify my identity with name, DOB, and last four digits of my SSN. However, they will only tell me they are Client Services, **** I do not have any contract or debt with ************************** They will not tell me who they are calling on behalf of, yet continue to ask for my personal information. I do not owe Client Services any money nor have I ever entered into a contract or debt agreement with this company.
Business Response
Date: 07/21/2025
Tell us why here...BBB Response
******* *******
Via Online Submission
July 21, 2025
RE:Complaint # ********
Client Services, **** (CSI) is a financial services provider,which represents clients in recovering delinquent account balances. Please be aware, CSI does not purchase delinquent debt or file litigation against consumers. CSIs collection efforts are limited to telephone calls, emails, and written correspondence. CSI does not report to the credit bureaus.
CSI appreciates that ******* ******* has taken the time to make the company aware of the ************ is through communications that CSI learns what areas the company needs to focus on for improvement. CSI strives to build and maintain good relationships with consumers and appreciates all opportunities to resolve consumer concerns. Please be assured that CSI takes all complaints very seriously. CSI has conducted a thorough investigation of ******* ******** claims.
We received ******* ******** account on 7/3/2025 from our client, the original and current creditor. On 7/17/2025, CSI called ******* ******* and requested that ******* ******* verify her name. ******* ******* did not verify her name.
Per ******* ******** request, the account has been placed in a cease and desist status.
Thank you for giving CSI the opportunity to investigate this issue.
Client Services, ****Initial Complaint
Date:07/16/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I been trying to reach someone to set up only 10 a month payments until my account paid all. 10 dollars is all i can afford monthly im on disabilty an a fixed income .i can be emailed on the email provided .Business Response
Date: 07/18/2025
Tell us why here...BBB Response
****** *****
Via Online Submission
July 18, 2025
RE:Complaint # ********
Client Services, **** (CSI) is a financial services provider,which represents clients in recovering delinquent account balances. Please be aware, CSI does not purchase delinquent debt or file litigation against consumers. CSIs collection efforts are limited to telephone calls, emails, and written correspondence. CSI does not report to the credit bureaus.
CSI appreciates that ****** ***** has taken the time to make the company aware of the situation. It is through communications that CSI learns what areas the company needs to focus on for improvement. CSI strives to build and maintain good relationships with consumers and appreciates all opportunities to resolve consumer concerns. Please be assured that CSI takes all complaints very seriously. CSI has conducted a thorough investigation of ****** ***** claims.
We received ****** ***** account on 2/14/2025 from our client, the original and current creditor. There have bene no previous contacts with ****** *****. ****** ***** account has been recalled back to the original and current creditor.
CSI apologizes for any inconvenience experienced by ****** *****.
Thank you for giving CSI the opportunity to investigate this issue.
Client Services, ****Initial Complaint
Date:07/15/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Company has called my husband multiple times over the past several weeks claiming overdue amount on a credit card, the amount is different each time and they refuse to provide any type of detail of credit card issuer, acct, etc.They now are calling me, but did not say anything on the phone, just hung up.We do weekly credit checks and all of our accounts are up to date, unused accounts are closed and paid in full. Take both of us off your call list, this is nothing but a scam.I will block and report to *** as well.Business Response
Date: 07/18/2025
BBB Response
******* *******
Via Online Submission
July 18, 2025
RE:Complaint # ********
Client Services****** (CSI) is a financial services provider,which represents clients in recovering delinquent account balances. Please be aware, CSI does not purchase delinquent debt or file litigation against consumers. CSIs collection efforts are limited to telephone calls, emails, and written correspondence.
CSI appreciates that ******* ******* has taken the time to make the company aware of the situation,and it is through communications that CSI learns what areas the company needs to focus on for improvement. CSI strives to build and maintain good relationships with consumers and appreciates all opportunities to resolve consumer concerns. Please be assured that CSI takes all complaints very seriously. CSI has conducted a thorough investigation of ******* Hamptons claims.
Client Services, **** does not have any information that matches ******* Hamptons information that was provided. The phone number provided by ******* ******* is not in CSIs system. Client Services, **** believes it is another company that is calling ******* *******.
CSI apologizes for any inconvenience experienced by ******* *******. Thank you for giving CSI the opportunity to investigate this issue.
Client Services, ****Customer Answer
Date: 07/21/2025
I don't have further info, the number cam back to this business in *****************, **. Possible someone is spoofing the number of business.
Complaint can be removed or closed. Thanks.
Initial Complaint
Date:07/14/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with ***** CARD, I do not have a contract with Client Services, they did not provide me with the original contract as I requested.Business Response
Date: 07/18/2025
BBB Response
***** G ******
Via Online Submission
July 18, 2025
RE:Complaint # ********
Client Services****** (CSI) is a financial services provider,which represents clients in recovering delinquent account balances. Please be aware, CSI does not purchase delinquent debt or file litigation against consumers. CSI also does not report to the credit bureaus. This account is still owned by the original creditor. CSIs collection efforts are limited to telephone calls, text messages, and written correspondence.
CSI appreciates that ***** G ****** has taken the time to make the company aware of the ************ is through communications that CSI learns what areas the company needs to focus on for improvement. CSI strives to build and maintain good relationships with consumers and appreciates all opportunities to resolve consumer concerns. Please be assured that CSI takes all complaints very seriously. CSI has conducted a thorough investigation of ***** G Urracas claims.
We received ***** G Urracas account on 3/5/2025 from our client, the original and current creditor. There have been no previous contacts with ***** G ******.
The request for application, card member agreement, and statements was forwarded to the original and current creditor.
If ***** G ****** would like to discuss this matter, CSI can be reached at ************
Thank you for giving CSI the opportunity to investigate this issue.
Client Services, ****Initial Complaint
Date:07/11/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am filing a complaint against Client Services Inc., for failing to honor a cease communication request and not responding to a legal debt validation request.On June 18, 2025, I sent a written request for debt verification under the ***** and stated that all communication must be in writing only.The company has not responded with any documentation and instead attempted to call me twice:6/10/2025 at 3:15 PM CT 6/11/2025 at 1:24 PM CT They left no voicemail. I have documentation of these calls and my original request.I am seeking a resolution where the company respects my right to written-only communication, provides proper debt validation, and ceases all non-written contact immediately.I have also submitted a formal complaint to the ************************************ (****) regarding this matter, as the company appears to be in violation of the Fair Debt Collection Practices Act (*****).Business Response
Date: 07/18/2025
Tell us why here...BBB Response
****** ********
Via Online Submission
July 18, 2025
RE:Complaint # ********
Client Services, **** (CSI) is a financial services provider,which represents clients in recovering delinquent account balances. Please be aware, CSI does not purchase delinquent debt or file litigation against consumers. CSIs collection efforts are limited to telephone calls, emails, and written correspondence. CSI does not report to the credit bureaus.
CSI appreciates that ****** ******** has taken the time to make the company aware of the ************ is through communications that CSI learns what areas the company needs to focus on for improvement. CSI strives to build and maintain good relationships with consumers and appreciates all opportunities to resolve consumer concerns. Please be assured that CSI takes all complaints very seriously. CSI has conducted a thorough investigation of ****** ********* claims.
We received ****** ********* account on 6/2/2025 from our client, the original and current creditor. CSI did not receive prior correspondence from ****** ********. ****** ********* account has been placed in a cease and desist status and the request for validation of debt has been forwarded to the original and current creditor. ****** ******** will not receive any further communication from CSI regarding this matter.
CSI apologizes for any inconvenience experienced by ****** ********.
Thank you for giving CSI the opportunity to investigate this issue.
Client Services, ****Customer Answer
Date: 07/23/2025
Better Business Bureau:
I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution.
Sincerely,
****** ********Initial Complaint
Date:07/07/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I keep receiving calls from **********, the are looking for someone that did not pay something. They continue to call me regarding a debt this person owes on both my landline and my cell phone at **********. I would like the business to stop calling me.Business Response
Date: 07/08/2025
BBB Response
***** ***
Via Online Submission
July 8, 2025
RE:Complaint # ********
Client Services, **** (CSI) is a financial services provider,which represents clients in recovering delinquent account balances. Please be aware, CSI does not purchase delinquent debt or file litigation against consumers. CSIs collection efforts are limited to telephone calls, emails, and written correspondence. CSI does not report to the credit bureaus.
CSI appreciates that ***** *** has taken the time to make the company aware of the situation. It is through communications that CSI learns what areas the company needs to focus on for improvement. CSI strives to build and maintain good relationships with consumers and appreciates all opportunities to resolve consumer concerns. Please be assured that CSI takes all complaints very seriously. CSI has conducted a thorough investigation of ***** **** claims.
We received ***** **** phone number as a possible contact for a customer in our office. On 7/7/2025,CSI was advised the phone number ending 3126 was a wrong number. The number was invalidated. CSI has not called the number ending 5881.
CSI apologizes for any inconvenience experienced by ***** ***.
Thank you for giving CSI the opportunity to investigate this issue.
Client Services, ****Initial Complaint
Date:06/02/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Repeated harassing phone calls from "client services", constantly changing numbers. Multiple times a day. I call them back and ask what their business does and they won't tell me. They are extremely snide and rude about it when asked as well. I'm sorry I cannot disclose anything to someone who won't even tell me what their business does. Literally sounds like a scam. I'm guessing this is a collection agency and they are not going about this in the right way.Business Response
Date: 06/10/2025
BBB Response
****** ********
Via Online Submission
June 10, 2025
RE:Complaint # ********
Client Services****** (CSI) is a financial services provider,which represents clients in recovering delinquent account balances. Please be aware, CSI does not purchase delinquent debt or file litigation against consumers. CSI also does not report to the credit bureaus. This account is still owned by the original creditor. CSIs collection efforts are limited to telephone calls, text messages, and written correspondence.
CSI appreciates that ****** ******** has taken the time to make the company aware of the ************ is through communications that CSI learns what areas the company needs to focus on for improvement. CSI strives to build and maintain good relationships with consumers and appreciates all opportunities to resolve consumer concerns. Please be assured that CSI takes all complaints very seriously. CSI has conducted a thorough investigation of ****** Seelhoffs claims.
We received ****** Seelhoffs account on 5/4/2024 from our client, the original and current creditor. ****** Seelhoffs phone number was called once or twice a day since 5/8/2025.For ****** Seelhoffs privacy, CSI does not disclose information to someone before verifying CSI is speaking to the correct person. CSI apologizes for any inconvenience experienced by ****** ********.
Per ****** Seelhoffs request,the account has been placed in a cease and desist status.
Due to the account no longer being in our office, we recommend that ****** ******** direct any further inquiries or concerns regarding this complaint issue to the original creditor at **************.
Thank you for giving CSI the opportunity to investigate this issue.
Client Services, ****Initial Complaint
Date:05/26/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am disputing an invalid account reported by **********************. This account is inaccurate , unverified and violates the FAIR CREDIT REPORTING ACT. Since it don't meet the legal standard for reporting, it needs immediate removal. If the furnisher cant provide proper validation, it must be deleted per federal law. (15 U.S.C 1681) I do NOT have a debt with CLIENT SERVICES INC, because I do not posses a contract with CLIENT SERVICES INC, the collection company did not provide me with the original contract as requested. Please cease and desist immediately. I have paid $125.00 per month for 1year and 7 months. I have never received a contract from client services Inc. with any account details. No beginning balance or ending balance or current balance. I want to disconnect my automatic payments as I wish to no longer continue to pay. They failed to provide necessary documentation for me to carry out continuing providing payment. I want to be fully reimbursed for my lack of knowing/knowledge about current issue. Upon reading BBB specific details about client services Inc. I feel like I've been taking advantage of and if I didn't catch it now who knows how long I could have been a victim.Business Response
Date: 05/30/2025
BBB Response
****** D ******
Via Online Submission
May 30, 2025
RE:Complaint # ********
Client Services****** (CSI) is a financial services provider,which represents clients in recovering delinquent account balances. Please be aware, CSI does not purchase delinquent debt or file litigation against consumers. CSI also does not report to the credit bureaus. This account is still owned by the original creditor. CSIs collection efforts are limited to telephone calls, text messages, and written correspondence.
CSI appreciates that ****** D ****** has taken the time to make the company aware of the ************ is through communications that CSI learns what areas the company needs to focus on for improvement. CSI strives to build and maintain good relationships with consumers and appreciates all opportunities to resolve consumer concerns. Please be assured that CSI takes all complaints very seriously. CSI has conducted a thorough investigation of ****** D Taylors claims.
We received ****** D Taylors account on 7/4/2023 from our client, the original and current creditor. On 7/10/2023, ****** D ****** agreed to a settlement for $2,955 with twenty-four payments. The payment plan ran from 7/10/2023 through 6/3/2025.
Per ****** D Taylors request the last payment towards the settlement has been removed. ****** D Taylors request for validation of debt has been forwarded to the original and current creditor. The original settlement plan along with a payment history has also been included with this response.
****** D ****** will not receive any more communication for CSI regarding this matter.
Due to the account no longer being in our office, we recommend that ****** D ****** direct any further inquiries or concerns regarding this complaint issue to the original creditor at **************. ****** D ****** would also contact the original creditor for a refund request.
Thank you for giving CSI the opportunity to investigate this issue.
Client Services, ****Initial Complaint
Date:05/21/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
***** sold my account to them. There was no reason from them to do that, I was paying. Now, Client Services has no app and is only open dying business hours, so Incant even talk to someone about where to make payment. Theyre reported to my credit ranting, but I cant pay them!?!?? How is that legal????Business Response
Date: 05/28/2025
BBB Response
**** L **********
Via Online Submission
May 28, 2025
RE:Complaint # ********
Client Services****** (CSI) is a financial services provider,which represents clients in recovering delinquent account balances. Please be aware, CSI does not purchase delinquent debt or file litigation against consumers. CSI also does not report to the credit bureaus. This account is still owned by the original creditor. CSIs collection efforts are limited to telephone calls, text messages, and written correspondence.
CSI appreciates that **** L ********** has taken the time to make the company aware of the situation. It is through communications that CSI learns what areas the company needs to focus on for improvement. CSI strives to build and maintain good relationships with consumers and appreciates all opportunities to resolve consumer concerns. Please be assured that CSI takes all complaints very seriously. CSI has conducted a thorough investigation of **** L Pertermanns claims.
We received **** L Pertermanns account on 5/4/2024 from our client, the original and current creditor. **** L Pertermanns account was not sold to CSI. CSI does not report to the credit bureaus. CSI provides multiple methods for customers to make payments including pay by phone, mail in payment, and payments on CSIs website.
Per **** L Pertermanns request,the account has been placed in a cease and desist status.
Due to the account no longer being in our office, we recommend that **** L ********** direct any further inquiries or concerns regarding this complaint issue to the original creditor at **************.
Thank you for giving CSI the opportunity to investigate this issue.
Client Services, Inc.Initial Complaint
Date:05/15/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am filing this complaint against ************************** regarding their continued attempts to collect a debt, despite being informed that I am on Supplemental Security Income (SSI), which is a federally protected source of income.I contacted their office by phone and explained my situation clearlythat I receive SSI as my sole source of income and am not in a financial position to make payments. I was transparent and respectful during the conversation and expected the company to take appropriate steps to stop further collection activity .Despite this, I have continued to receive collection communications from them. I feel this is inappropriate, unnecessary.I am requesting that Client Services, ********** all collection efforts Acknowledge my financial hardship Confirm in writing that no further action will be taken against me regarding this debt I am more than willing to provide documentation if necessary to verify my income status. I hope this matter can be resolved quickly and professionally.Thank you for your assistance.DmitryBusiness Response
Date: 05/21/2025
BBB Response
****** ******
Via Online Submission
May 21, 2025
RE: Complaint # ********
Dear Dispute Resolution Department:
Client Services, **** (CSI) is a financial services provider which represents clients in recovering delinquent account balances. Please be aware, CSI does not purchase delinquent debt or file litigation against consumers. CSI also does not conduct any credit reporting. CSIs collection efforts are limited to telephone calls and written correspondence.
CSI appreciates that ****** ****** has taken the time to make the company aware of the situation. CSI strives to build and maintain good relationships with consumers and appreciates all opportunities to resolve consumer concerns. Please be assured that CSI takes all complaints very seriously. CSI has conducted a thorough investigation of Dmitry ******* claims.
We received Dmitry ******* account on 4/20/2025 from our client, the original and current creditor. On 5/2/2025, CSI spoke with ****** ****** and notated Dmitry ******* situation. CSI offered a couple of payment options and ****** ****** declined at the time.
Dmitry ******* account has been placed in a cease and desist status and ****** ****** will not receive any more communication from CSI regarding this matter.
CSI apologizes for any inconvenience experienced by ****** ******. Thank you for giving CSI the opportunity to investigate this issue.
Sincerely,
**** **********
Senior Risk Manager
Client Services, ****Customer Answer
Date: 05/21/2025
Better Business Bureau:
I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution.
Sincerely,
****** ******
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