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Business Profile

Used Car Dealers

Jordan Motors

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Used Car Dealers.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/28/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Jordan Motors does not comply with the payment plan that is given to you when you purchase a vehicle. The minute you miss a payment or not have proof of insurance they threaten you with them towing your vehicle. They also don't have patients and tell you they want this or that within the hour.

    Business Response

    Date: 06/05/2024

    We comply with the contract the customer signed.  This customer came in last week and traded in this vehicle and signed another contract to stay in business with Jordan Motors.  

    One of the items the customer complained about is insurance.  When the customer drops the insurance we are forced to demand insurance immediately.  They agreed in the contract to never drop the insurance.

  • Initial Complaint

    Date:11/03/2022

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a 2008 Chevy Silverado from this company approximately 3 months ago. I tried to go and register the vehicle and there was an issue with the title. I contacted this company and they keep they are trying to work on it. Meanwhile, I have a vehicle that's not registered. I can't even sell this vehicle without the title. I even asked to be traded into another vehicle and they said they didn't have anything comparable.

    Business Response

    Date: 11/16/2022

    I called ***** on or around 11/9/22 and explained the situation.  He said he was going to get a hold of you and cancel the complaint.

    When we sold ***** the vehicle we provided him with a title that was traded in by a customer.  He took that title to register the vehicle and was denied because the customer, unbeknownst to us, had ordered a lost title.  ***** let us know what happened and we immediately applied for the correct title.  We, and *****, are waiting on the State of Missouri to issue the correct title.

    When I explained this to ***** he agreed to let you all know he was satisfied.

    I let him know he can carry his paperwork and we can get him a copy of the new title application in case he would be pulled over.

    Mr. ********** has expressed to ***** * *** he was satisfied.  As soon as his title reaches us we will provide it to Mr. **********.

Jordan Motors is NOT a BBB Accredited Business.

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