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Business Profile

Car Dealers

Al West Nissan

Reviews

Customer Review Ratings

3/5 stars

Average of 2 Customer Reviews

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Review Details

  • Review fromArlynn J

    Date: 09/29/2023

    5 stars
    I've been an Al West Nissan customer since 2017, and they've never let me down. The folks there, whether it's in sales or service, are always so friendly and helpful. What I love most is that they're a true local, family-owned dealership, the last of its kind in Rolla.Whenever I need a new car or service, they're my first choice because I believe in supporting businesses that are deeply rooted in the community. Al West Nissan isn't just a dealership; it's a part of our town's identity.Their dedication to staying independent in a world of corporate takeovers is refreshing. It means a more personal touch when you visit, and it helps keep Rolla unique. If you want great service and want to back a local gem, go to Al West Nissan. They're the real deal.
  • Review fromGrant E

    Date: 02/04/2023

    1 star
    I received a Monopoly themed game flier from them in the mail, and according to the flier I had won a 60 tv. However every person I talked to also won a tv according to the flier, but upon walking into the dealership it turned out that we had only won wireless headphones. I appreciated the compensation, but this was clearly a deliberate deception to get people into the dealership. When I walked in I was immediately asked exactly what car I wanted, and how much I would like to pay, even though I had made no indication I was wanting a car, and had clearly shown the flier as the reason I came in. Once they realized I did not want a car their friendliness disappeared. Their cars looked good, and I assume they do good maintenance, but their business practices are misleading and not what I expect from Nissian professionals.

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