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Business Profile

Auto Repairs

Parson's Automotive

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Repairs.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/18/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    It was a few weeks ago I have the invoice but I gotta search for it in all my stuff. I had them fix the front wheel bearings. Because it was making noise and needed to be changed. They gave me my car back and it was still making noise. Another auto shop said they used a stethoscope to determine it was a front wheel bearring. So I told the shop the other shop said it was not fixed cuz that's what the other shop a to z. Auto said. Parsons said yes we did fix it. Then why is it still making the same noise I said. I paid $250 for this invoice. They messed up on the invoice too They at first made it out to cash. Then they changed it to say my name but it had my friends ohone number.

    Business Response

    Date: 09/05/2023

    Consumer asked us to put parts on the car and we did what she requested and then she came back and stated that we did not do it, but we did.  

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