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Find a Location

Three Stone Homes, LLC has 1 locations, listed below.

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    Business ProfileforThree Stone Homes, LLC

    Manufactured Homes Sales

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 3 Customer Reviews

    Customer Complaints

    4 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Business Details

    Location of This Business
    7575 E US Highway 60, Rogersville, MO 65742-9021
    BBB File Opened:
    4/9/2014
    Years in Business:
    10
    Business Started:
    5/15/2013
    Business Incorporated:
    5/15/2013
    Type of Entity:
    Limited Liability Company (LLC)
    Alternate Business Name
    • Three Stone Realty
    Business Management
    • Daniel Stone, Owner
    Contact Information

    Principal

    • Daniel Stone, Owner

    Customer Complaints

    4 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    07/08/2022

    Complaint Type:
    Customer Service Issues
    Status:
    Resolved
    Our hot water heater would not stay lit once we moved into our home. We told Three Stone Homes (TSH) that we thought it was a vent problem. They came out once and pulled a vent up that had fallen down, but problem came back and got worse. The pilot light would go out several times a day and began to take up to ***** to get it to light again. We tried to tell them that we thought it was a vent problem, but they directed us to the warranty on the hot water tank without ever coming out to check the issue and their service manager would not speak to my husband for him to explain. We got a part from the hot water tank company, but this did not resolve the issue. TSH directed us back to the tank company, so we finally paid a master plumber to check it out - part of the vent was missing and he had to build one for us. The problem has resolved completely. We have sent the **** to TSH many times, had to explain it to their CS representative many times. On May 31st, she indicated that she hoped to have the reimbursement resolved by the next day, but has never fulfilled the request and has not responded to my last email (forwarding her comment to have it resolved by 6/1/22) that I sent on 6/27/22. This issue has been going on since we moved into the house in December 2020. We would like to be reimbursed for the cost of the master plumber **** of $331
    Read More

    Customer Reviews

    3 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Don B

    1 star

    02/26/2022

    3 Stone Homes is concerned with sales only. Once you've purchased a home, good luck. As with another review, 3 Stone Homes tells lie after lie. My wife and I bought the best home 3 Stone offered, a Comodore Handicap Accessible model (I have one leg). Cabinet trim off color and falling off, cabinets out of plumb with almost all cabinet doors and drawers misaligned, drawer boxes so bad they need to be rebuilt, all doors either stick or bind and not one is installed plumb...not one! Every single hinge is over mortised (looks like too small a hinge was used) and maybe a half dozen hinge screws are in straight, the other few hundred are all in cockeyed so the doors bind when closing. Fans wired wrong, blinds hung haphazardly, sliding door lock inoperable, roof shingles not repaired and on and on.THE WORST PART: 3 Stone NAILED THE HOUSE TO THE FOUNDATION, NO BOLTS!!! We had to hire a structural engineer to advise us on how to anchor the house to the foundation because 3 Stone would not help us at all! AND the house does not sit square on the foundation! Maybe that's not the worst part: both walls on the Handicap shower are so out of plumb shower doors can't be installed so I CAN'T USE THE SHOWER!!!!!We were told our house would be ready in 6 months - it took ****************************************************** home and storage rent. And 3 Stone just kept feeding us a line of ** and lies. So here we are with nothing fixed and the same old run-around from 3 Stone. Been almost a year now and I can count on my fingers (one hand) how many times 3 Stone has initiated a phone call with us. So good luck with that too.

    Local BBB

    BBB of Eastern & Southwest Missouri & Southern Illinois

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