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Business Profile

Business Development

Jake Scott Development, LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:07/14/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    As part of our home sales negotiations, we agreed to the addition of a sump pump in the crawl space to address drainage issues identified prior to closing. While the pump was physically installed, they failed to provide an electrical connection, rendering it completely inoperable. This failure came to light in May 2021, when we discovered standing water in the crawl space while preparing to list the home for sale.Due to this negligence, we were forced to spend $7,029.75 in urgent repairs to correct the drainage issues and ensure the home was habitable and marketable. Had the sump pump been properly installed and connected, this damage and expense would have been entirely avoidable.The failure to deliver a functional sump pump constitutes: Breach of contract, as the pump installation was not completed to a usable standard; Negligent workmanship, as the installation was not completed to a usable standard; And potentially a breach of any applicable builder warranty.I am requesting full reimbursement of these repair costs from the builder/seller.

    Customer Answer

    Date: 07/15/2025

    We purchased a new build home from Jake Scott Development and counter offered the addition of a sump pump after finding water in the crawl space. The addition of a sump pump was agreed upon (attached) but the builder did not install a functioning sump pump or any electrical for the sump pump to even work. 

    Business Response

    Date: 07/24/2025

    We sold **** and ***** ******* the home located at ************************** on February 12th, 2019 and they accepted the home in the condition it was in. The buyers were given a 1 year builder warranty from the time of the sale that covered structural and mechanical issues.  The warranty expired February 12th, 2020 with no complaints or requests to fix anything. This 1 year warranty period would have been the time to make any requests for corrections.  It is our understanding that they sold the house  approximately 4 years ago. Better Business Bureau we respectfully ask that you consider the facts that we have provided and to find our handling of this situation to be fair and appropriate.

     

    Customer Answer

    Date: 07/24/2025

    Complaint: 23591547

    I have reviewed the business' response and am rejecting it because: we did not accept the home as-is. We had an inspection completed and counter offered the addition of a sump pump which I have attached. 



    Sincerely,

    ***** *******

Jake Scott Development, LLC is NOT a BBB Accredited Business.

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