Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share

          Find a Location

          Big Cedar Lodge has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Big Cedar Lodge

              612 Devils Pool Rd Ridgedale, MO 65739-9730

            • Big Cedar Lodge

              1368 Long Creek Rd Ridgedale, MO 65739-4259

            Business ProfileBig Cedar Lodge

            Resort
            Multi Location Business

            Contact Information

            612 Devils Pool Rd

            Ridgedale, MO 65739-9730

            Visit Website
            (800) 225-6343

            Customer Reviews

            1.67/5

            Average of 6 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            15 complaints closed in last 3 years

            5 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+
            This business is not BBB Accredited
            Search for Accredited
            Businesses in this category

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Business Details

            This is a multi-location business.

            Find a Location

            Big Cedar Lodge has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Big Cedar Lodge

                612 Devils Pool Rd Ridgedale, MO 65739-9730

              • Big Cedar Lodge

                1368 Long Creek Rd Ridgedale, MO 65739-4259

              Location of This Business
              612 Devils Pool Rd, Ridgedale, MO 65739-9730
              BBB File Opened:
              9/9/2009
              Business Incorporated:
              1/1/1988
              Type of Entity:
              Limited Liability Company (LLC)
              Alternate Business Name
              • Long Creek Marina
              • Camp Long Creek
              • Big Cedar LLC
              • Creekside Marina
              Business Management
              • John Morris, Owner
              • Jamie Keys, Director of Operations
              • Tina Harlow, General Manager
              • Debbie Bennett, Owner
              • Steve Randall, Customer Service Representative
              Contact Information

              Principal

              • Debbie Bennett, Owner

              Customer Contact

              • Debbie Bennett, Owner
              Additional Contact Information

              Phone Numbers

              Read More Business Details and See Alerts

              Customer Complaints

              15 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              12/13/2023

              Complaint Type:
              Product Issues
              Status:
              Answered
              This place is extremely expensive. Beware when you book and cancel even with a month’s notice they will take a $100 fee out of your booking for themselves. These folks are money hungry and greedy. I know they aren’t fully booked on a Sunday night in mid January. I won’t be back and I’ll tell everyone I know of this policy. I don’t want to support misleading businesses, and word of mouth counts for something even though you act like you couldn’t care less on the phone today. They told me when I cancelled 25 days early they were keeping $100. Was never told that when booking. They said no matter when I cancel if before 21 days before the trip they keep $100. If after, it’s all of it. I was only informed about the 21 days or closer to time that I wouldn’t get a refund, but not informed they would keep $100 any time before!
              Read More
              Read 14 More Complaints

              Customer Reviews

              6 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Darlene B

              10/09/2022

              Concert was a disaster for thousandsa lot of $$$ for parking that was unsafe and not acceptable

              Big Cedar Lodge Response

              10/17/2022

              Traffic getting to the venue was heavy as expected and promoted in advance. We apologize to those who were stuck in traffic or had trouble making it to the event. The Friday night traffic issues were in part due to FEMA commandeering our shuttles to use for the ******* Hurricane relief/response. The guest experience is our top priority and will continue to be as we make plans to better the experience for future events. For refund information and eligibility requirements regarding the *********************** show on 9/30, please reach out to your original point of purchase. We are aware some guests were not able to get into the venue because of the traffic issues; however, the number that has been reported of thousands of guests not able to enter is not accurate. We have scanned ticket counts and recognize some guests were not able to make it in time and we are offering full refunds to those affected guests.
              Read 5 More Customer Reviews

              Local BBB

              BBB of Eastern & Southwest Missouri & Southern Illinois

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

              BBB Business Profiles may not be reproduced for sales or promotional purposes.

              BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

              When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

              BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

              As a matter of policy, BBB does not endorse any product, service or business.