Complaints

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• Initial Complaint

  Date:08/19/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had hired **** ********s with CMR to do our new deck. Started the project in April of 2024 with quote and down payment of 20,400.00. More was added on to build a bigger deck. This man has taken over 100,000 from us to complete this deck and he did not complete nor planning on it. Everytime we turned around he kept telling us he needed more money for this and that but never completed the job. Promised to come out time and time again and would show up one day work three hours and then not come back until we text or called him. We do not have all supplies as promised, double charged us for several things. We have since found out he is a felon that was for deception and taking money from elderly and not completing the work. Our bank finally called us and let us know things were not right and that they had information for us in regards to him and what they felt as him scamming us. We confronted him and he promised to have this deck completed by August 17th, 2024. He came the 17th at 11:45 and led at 3:30 pm and job not completed. Kept saying he had a crew to come and help him but never showed up with a few other than his Autistic family member and her autistic 4 year old son. We have the invoices he gave us but he refuses to give us all invoices. We have asked for receipts to show where this deck is 100,000.00 and he refuses to give them to us. He told us he would not continue our project unless paid in full. Everytime he would get money from us he would not show up to work for many days. Would always request that we pay him in several checks each time instead of one check. Always went to our bank to cash.

  Customer Answer

  Date: 08/20/2024

  Good Morning, 

  I have sent all invoices over to you. I do have two more checks I am getting copies of to send to you this morning. These invoices are so confusing however we have been double charged for some things and charged for things he did not even do and this was addressed with Mr. ******** and he said he would take them off and then did not. He did charge us 2175.00 for re route water spigot however this was done by our professional plumber and it only cost us 200.00. We had to have this done due to some sewer and plumbing issues. When this was told to him he said he would take it off.  Then you will see on invoice #4 he charged us 525.00 again. The guttering we were charged 6,875.00 more than once. He did not remove the guttering as our roofer did this and this was also brought to his attention and was to be taken off and was not. He was to put up the new guttering for us and was asked numerous times if he could do this as we were going to have our new roofer put them on and he said no he would do this.  He has charged us for expensive product then used the cheapest he could find. He would change things without our permission and then ask for more money. We gave Mr. ******** a deadline to have this done by August 17th, 2024. He promised and assured us that it would be completed as we are to have a family gathering on the 24th. He claims he would have his crew come down and complete this and it never happened.  He never brought a crew. He claims his truck was the issue and it was putting him out of commission however he had used his girlfriends care numerous times to come down.  He constantly accused of micro managing him when we were just trying to point out the issues that were incorrect.  He has yelled at both myself and my wife.  We are in the process of trying to get bids on what it will cost us to have this deck completed. One contractor stated he has to pretty much start over as there were no joist hangers used on half of the deck and that it is very uneven, the boards he did put down are warped in some areas and not even screwed down properly.  We have asked for our supplies that we paid for be delivered to us and this has been met with great resistant.  WE have particle board for the roof instead of the plywood we asked for. He informed me that I was not a roofer and did not know what I was talking about. He then went and charged us for 3875.00 for installing rubber roofing. The deck is 56/6 long and 16 Wide however he charges us for 2875 square feet for the waterproof membrane. When I asked about this he told me I did not know what I was doing so I had Mr. ******** measure this with me and when he saw that I was correct and measured 56/6long and 16 wide he said oh! Still charged the incorrect amount for this.  This was not what was discussed and we were to use water barrier between the plywood and the metal roof.  He went and ordered this expensive waterproof membrane without consulting with us and demanded more money for this. Invoice #10 shows we paid him 925.00 for the Outside ledger of frame of the deck and install 37 2x10 joist hangers and corner braces where joist hangers cant go. This was not done on the lower deck he did put a few joist hangers on the larger part of the deck. We addressed this with him and he then said he would do it  but instead went ahead and laid the floor of the lower deck and did not use any joists as was to do. I also bought to brand new doors one for the back and one for the front. This man charged me 1675.00 to install our doors and did not complete those as well. He was asked when he was going to complete the back door and he said oh what is wrong with the door and we walked him over and showed him and he said on yeah I will get this done. This till has not been done.  He charged us 3200.00 for putting down rock below deck surface and I did that myself and told him that needed to be removed. He is trying to say we still owe him 1375.00 for supplies that he has needed.  We will not be giving him another penny of money as we have let him know that. We have went to Menards and priced all the wood that we needed for this and the price for the exact wood from there was way cheaper than he charged us.  He has left boards out in the weather and they are warped, he as left bags of concrete that we paid for out in the weather and they have ruined.  The boards have killed our grass. It is a big mess here. We have asked him for receipts for our records to show what we paid for and every time we do he gets angry and again says we are micro managing him. This has been very stressful and caused a tremendous amount of stress and has affected us both mentally and financially.  He has lied to us over and over again.  Promised us that on Saturday the 17th of August he would have a crew here and it would get done. He then showed up at 11:45 a.m. and stayed until 2:30 p.m. and no crew showed up and when questioned about it he all of a sudden stated they no showed for him that day.  However he told us Friday the 16th that he had to pay his crew extra money to get them to come down and work so they would be here.  He then showed up Saturday morning in a Uhaul with some supplies and no crew. Again he yelled at me and told me to stop micro managing him. I also pointed out hat what part of the guttering he did put up was leaking due to the heavy dew we had. He once again yelled at me and accused me of micro managing him. We want copies of all receipts that our supplies were paid for with our money, we also want our money back that he was way overpaid for this job. We are willing to have him keep the money for what little time he did work here and what little he did get done and the supplies that we have on this property now as long as we have receipts to show how much that they cost. He would not provide us with a license nor insurance when asked. We can find no information on this company. Also, we have received information of his prior felon charges into which this is what he has done in the past.  We had our bank call several times with concerns that he was taking advantage of us and being very deceitful with his business practice.  Someone from our bank even drove by our home to see what kind of deck we had since we paid him well over 100,000.00 and were very sick to their stomach to see how we were defiantly taken advantage of. Thank you for your time and help in this matter. 

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