We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Roofing Contractors

IBEX Roofing & Exteriors

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Roofing Contractors.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:01/14/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In 2023, I hired IBEX Roofing and Solar to replace my roof.  The crew was professional and replaced the roof efficiently.  Because of my satisfaction with the roof, I hired the company again for window replacements.  Unfortunately, the window project was an extremely bad experience.  The company took the job with good intentions.  But rather than admit they were in over their heads and leave the job for someone more capable to tackle, the owner gave one excuse after another regarding delays and was constantly postponing dates.  A year and half later when no windows materialized, I asked for my deposit of $21,500 back. 

    IBEX was kiting my deposit of $21,500, the unscrupulous practice of spending a customer's deposit on a project to fund other projects. The company not only violated my trust as a client but the deceptive, unethical, and unscrupulous practice has violated Missouri's unfair trade practice statute. My experience with IBEX has been frustrating and disappointing -- the owner has returned only a third of my deposit after 22 months -- and I hope the public can learn from my experience and exercise caution if they choose to hire IBEX. I couldn't be more disappointed with this company.

    Customer Answer

    Date: 02/02/2025

    Dear BBB,

    Unfortunately, I have not heard from the owner of IBEX Roofing and Exteriors since January 17, 2025.  The company still owes me: $15,500 + $25 (the owner issued a check that bounced and my bank charged me a fee for the insufficient fund) = $15,525.  I have been trying to recover my deposit since September 2024.  The owner has the tendency to delay responding and delay issuing payments.  This has been my experience for over two years now.

    Should you need any additional information, please feel free to contact me. I will certainly notify you upon full receipt of my deposit.

    Thank you,

    *** ***

IBEX Roofing & Exteriors is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.