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Business Profile

Garbage Removal

Henson Trash Service

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Garbage Removal.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/08/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Henson Trash will not deliver a dumpster for weekly pick up to my property because the driver claims he cannot come on property because he was evicted from my residence. He was evicted from the home for not paying rent now he is using it as an excuse to not deliver a dumpster. They will drop toter which has to be drug out to the road which I'm not able to do because of being elderly and health reasons and I also need a dumpster to clean up the place. The person who rents my barn even tried to get a dumpster and she paid for it but when it came time to deliver she got a call saying a dumpster could not be placed here till she could show proof the property was not in my name which it is, she is only renting, she too is disabled and unable to drag toter to the road. This driver needs to get over his pettiness and do his job and henson trash needs to deliver a dumpster as I have had service with them before and always paid good money for such service. There are plenty of other neighbors on this road that have dumpster service and I should be able to get it also,there is nothing saying that driver can't do his job he just can't live here because of non payment of rent. If Henson Trash Service allows this to go on it just goes to show they are following bad business ethics and discrimination, I'm elderly and disabled I need a dumpster and they are the only trash service for this area. I have been trying to get this resolved since Oct 1 2023.

    Customer Answer

    Date: 10/10/2023

    This compliant has been resolved by the business. 

Henson Trash Service is NOT a BBB Accredited Business.

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