Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/02/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid this company about $1500 to trim 2 large trees in the front yard. The following Spring the tree did not bloom. I contacted him and he said if it doesn't bloom by fall to call him. I called him and told him it was dead and that he cut it back too far. He refuses to resolve the issue. He basically told me he would remove the tree if I paid him. I already paid him and he killed my tree. He told me I could sue him and left. He also does not have a license.

  

  Business Response

  Date: 10/11/2022

  Anderson Tree and Turf, LLC is licensed and insured. Our
  certifications and credentials may be obtained upon request. *** ******* maple trees in her front yard were in decline from storm
  damage and topping. Tree removal was not in her budget, so she opted
  to mitigate the risk to her property by cutting the dead and decaying
  limbs back from over her roof and driveway. Predictably, the larger of
  the two trees finally died. I explained to ******** that I will be
  glad to give her an estimate for the removal and stump grinding of the
  dead tree. However, she insists that I should do the work for no
  charge. To be clear, I did not offer *** ***** any kind of extended
  warranty on her trees, nor did I imply that I would remove the trees
  at no cost if they died.
  Sincerely,
  **** ********

  Customer Answer

  Date: 10/11/2022

  Complaint: ********
  
  I am rejecting this response because:  He is not telling the truth about this matter.  Storm did not damage my tree's.  They were healthy trees.  He never told me that my trees were dying.  I never told him I did not have the money to cut the trees.  He really needs to finish what he started by removing the trees that was damaged from his trimming the first time.
  Sincerely,
  
  ******* *****

  Customer Answer

  Date: 11/07/2022

  This company lied, I hired another company to come out and inspect the trees, I will email the report today.