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Plumber

Roto Rooter Springfield
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BBB Accredited BusinessA Rated by BBB

Reviews

Customer Review Ratings

1

Average of 3 Customer Reviews

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Review Details

  • Mary W

    Date: 08/13/2025

    Outrageous pricing. Less than 1 hour of service in$442 the only parts they used were 2 stops for a sink Don't use them

  • Kathy O

    Date: 02/04/2024

    Would not recommend this company. Will not stand behind their work. Read the other reviews, I experienced some of the same issues.

  • Martha B

    Date: 06/25/2023

    I feel Roto-Rooter in Springfield ******** deliberately took advantage of my situation and my business when overcharging for sewer work. My business had a blockage in the sewer pipe going from the toilets to the septic tank. I spoke to the staff at Roto-Rooter, who recorded that I agreed to the work that they were proposing to do and their price. They made it sound like the job would require permits, contacting various agencies regarding possible impediments to their digging such as underground lines, etc, as well as extensive digging time.. However, I had no idea that other companies would charge a fraction of that charged by Roto-Rooter with the same outcome. Over $600 for video locating services (I later found out from a subsequent septic service that the other company would have charged a third of that amount). In all, Roto-Rooter charged $4500 to dig a hole about 3 feet deep and 10 feet long to replace a piece of metal pipe with a piece of PVC pipe running from the toilets to the septic tank. The other company that assisted my business with another septic need later confirmed that their company would have charged about $1500 for the same work. When I pointed out to the Roto-Rooter staff that the amount they charged left me feeling that they had taken advantage of my situation, they were quick to point out multiple times that I had agreed to it verbally, and recorded me agreeing, and that they had done what they said they would do. This is true, but I have always tried to make things right when a customer has a concern. The *************************** staff just repeated that I had agreed to the work and the price, with no regard for whether this caused me and my business financial hardship or whether the price for such minimal work was fair. My reason for bringing this to the attention of the Better Business Bureau is to help others avoid being taken advantage of by the Roto-Rooter staff and mistakenly believing that Roto-Rooter would treat them fairly.

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