Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/21/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To start Champion delivered and installed the completely wrong lift. I received a much cheaper product than what I had ordered and been shown. The installation was horrific. Uncentered in my building. The posts are crooked. Hardware was mismatched, left loose, left off in general. The push button was broken and hydronic line damaged. When informed of the problems they immediately blocked my number and claim that I am harassing them. I would not recommend this company to anyone ever.

  Customer Answer

  Date: 06/10/2025

  The company has not resolved the complaint.

  

  Business Response

  Date: 06/30/2025

  The customer claims that we installed an incorrect lift model and that the lift was installed off-center. Based on our records, the installed lift, a TP9E, aligns with the specifications outlined in the customers correspondence prior to the sale and is consistent with the invoice provided.
  Upon receiving the complaint, we promptly reached out to the customer to address their concerns. We offered to send a qualified technician to the installation site to assess the lift and take photographs so that we could verify the claims. Additionally, we proposed installing new lift arms at no cost and conducting a comprehensive safety inspection to ensure the lift meets all standards. Unfortunately, the customer declined to allow our technician to visit the site, which is necessary to validate the claims and proceed with any repairs.
  Regarding the customers assertion that we "immediately blocked his number", our records show multiple documented calls and communications with the customer in an effort to resolve the issue. We cannot help a customer who is unwilling to let us verify his claims and fix his issues 

  Customer Answer

  Date: 07/01/2025

  Complaint: 22839012
  
  I have reviewed the business' response and am rejecting it because:
  
  Its truly sad to read all the lies being told by this company. I understand they are trying to save face after the wrongs they did but what happened to being accountable for your actions. How the story actually goes is, yes they did offer to send the same unqualified installers to come back to my shop. I said I wanted them to send someone else who was qualified that hadnt just completely butchered an install to come out. Seems like a fair request. They then ***lied that those are the only 2 people they had in my state and it was them or nothing. I reluctantly said ok. They were supposed to call me back to let me know when they would be here the next day. I, unhappy with the extremely poor customer service I received decided to call and try to talk to someone in charge, they immediately transferred me back to **** (the sales *** who was extremely rude to me). Thats when he blocked my number for seeking help from someone with authority in the company. Yes initially I was offered lift arms but the installer reached out to me privately after I was blocked to tell me they were not compatible with the lift I received and that he had never seen this lift before. Even through he did a horrible job and knew I was unhappy he still apologized for how awful the company had treated me. I still have his contact info if bbb would like to get in contact with him. Im not sure how much he can say if hes still with the company but he knows the way they handled this. I did not receive the tp9e lift I had ordered. The lift I received is completely different in every way and is an extremely cheap, low quality, piece. I was told this one had been sitting in the warehouse for half a decade and wasnt supposed to be sold or delivered. It makes me happy that I was able to spread awareness and stop 7 car enthusiasts from being scammed by these people so far but it would make me even happier to see them held accountable.
  
  Sincerely,
  
  **** ******

  Customer Answer

  Date: 08/13/2025

  080425JM: Left a message for **** to return a call to me. 

  080725JM: Spoke with **** he is still wanting Champion to come out and take a look at the equipment. However, he wants a differ technician. 

  081025JM:  Mr. **** would like me to continue to reach out to Champion and see if they want to send out a technician-(take pictures and check the condition of the lift chair). Mr. **** is also going  to provide me a receipt of what he spend with another lift chair company and is asking Champion to refund the difference of about $3780.00 at least have half the cost. He is also hoping to replace the current lift chair if possible.

  081125JM: Received the receipts of what Mr.****,  spend on the lift chair to get it working and I have sent this information to ***** the owner of the company-(semi-retired) and he is going to get together with his team-******* and ****) to determine what still needs to be done to satisfied this consumer and get back with me. 

  081225JM: Mr. **** confirmed he received the information and email I sent him on contacting Mr. **** ******* ************ to set a time for a new technician to come out to his property and investigate the situation with the lift chair. 

  081325JM: Mr. **** sent me email confirming that the company was coming out to his house on 8-18-25 to fix any problems he is having with the lift chair and to determine if it needed to be replace. 

  081825JM. Mr. **** called stated he is so very happy for all of the BBB Help in getting his complaint resolved. Mr. **** the project manager came out to his house and repair the chair and fixed all of the lose screws on his chair and told him if down the road the chair needs to be replace just let them know. Mr. **** has requested for this complaint to be "Close -Resolved" as he is please with the out come. 

  

  Business Response

  Date: 08/13/2025

  080425JM: Spoke with ***** *******-(Owner Semi-retired) and he thought this issues was handle with his Son and the Project Manages-******* and **** had resolved any problems with the consumer. Mr. ***** is going to reach out to his staff and get back  in contact with me. 

  080725JM: Sent me a email showing that he had reach to his staff to have this matter look into asap.

  081125JM: Mr. ***** ******* called and stated he spoke with his warehouse manager the lift chair that was delivery was considered "New" and it may have been in there house for a few months. However, he is having his operation manager to reach with me regarding setting up time for them to come out to his house. According to Mr. ***** and notes in this complaint Mr. **** doesn't want the previous technician to come out. 

  081225JM: Mr. ***** ******* and his Regional Manager call me back on a conference call and has ask me to have Mr. **** to call Mr. **** ******* at ************ and he will sent a differ technician at to his home and for me to have Mr. **** to email over the receipts on anything he had to pay out of his pocket on the lift chair.  I sent me Mr. **** and he confirm he will call Mr. **** to discuss his options regarding the lift chair. 

  081325JM: Mr. ******* and his technician arrived at Mr. **** and investigated the concern with his lift chair and too determine if he needed a replacement. Mr. ******* advise me that his technician was going to work until everything was repair or advise Mr. ******* if this consumer needs a new chair.

  081825JM: Mr. ************** called and stated that he would like this complaint **** as "Resolved-Closed" as his technician was able to fix and repair all of Mr. **** issues and he gave  Mr. **** his personal number if he needed any further assistance or a new chair.  According to Mr. ********** **** was extremely happy with the outcome and was going to ask the BBB to "close" this complaint as resolved. 

   

• Initial Complaint

  Date:11/18/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Invoice dated 11/27/2023. Purchase of 3 auto lifts including installation. Lifts installed on 12/21/2023.First issue: the installer did not bolt the lifts down to the concrete floor. Invoice $ *********, thereof $2,100.00 for installation. Invoice is fully paid for. ***** used to store cars. I put cars on the lifts and in middle of March I discovered that the hydrolic **** and around the hose is leaking hydrolic oil on two of the three lifts. I wrote them an email on March 25th. to inform them of the issue. After many emails and phone calls they admitted that they should send their technician to fix the lifts. On July 18th. the service agent said he would contact the technician and get back to me. I have not heard anything back. I did send them an email today and told them I was preparing a complaint to you and very likely we will get my lawyer involved as well. This is a safety issue, that we consider serious, as the lifts hold heavy cars. Therefore we have not been able to use the lifts. And now the warranty period is about to expire. Maybe thats what they are waiting for?

  Customer Answer

  Date: 02/11/2025

  The issue has been resolved. 
  

• Initial Complaint

  Date:06/16/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company:ChampionAutoLift.com ************************************************************ Representative: ******, ************ (cell) ********************************* Product: FP8000 Lift (*****************************************************)5/22/23 Order placed over the phone with $1,000 deposit by Credit Card.5/31/23 Lift Delivered; paid balance of $3838.85 by check. Invoice 6748.(Invoice Attached: Invoice.jpg)After assembly, I noticed that the runways of the lift are somewhat concave. (Photo: Concave Runways.jpg)I have a friend who purchased the identical lift a few months prior and the runways on his lift are flat.(2 Photos: Friend's Lift 1.jpg and Friend's Lift 2.jpg)I assume that the concave runways on my lift are the result of shipping damage.The way the lifts are packaged for shipment, I can understand how the runways could be damaged if the packaged lift was mishandled.(Photo: Packaged Lift.jpg)****** was VERY responsive and answered all of my questions before the lift was delivered. For the last week, however, he has not responded to my texts or emails. Calls go to voicemail with a Mailbox is full message.The runways must be replaced because they may be structurally compromised. Im concerned about strength and safety.The runways must be replaced or they can pick up the lift for a full refund.******************* *************************************************************************** ************ *********************

  Customer Answer

  Date: 07/21/2023

  The lack of communication was because of extenuating circumstances. The amount of flex in the lift runways evidently is normal, confirmed by *************************, owner, who has been very responsive. The issue has been successfully resolved. I would like to withdraw the complaint.