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Business Profile

Lifts

ChampionAutoLift.com
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/18/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Invoice dated 11/27/2023. Purchase of 3 auto lifts including installation. Lifts installed on 12/21/2023.First issue: the installer did not bolt the lifts down to the concrete floor. Invoice $ *********, thereof $2,100.00 for installation. Invoice is fully paid for. ***** used to store cars. I put cars on the lifts and in middle of March I discovered that the hydrolic **** and around the hose is leaking hydrolic oil on two of the three lifts. I wrote them an email on March 25th. to inform them of the issue. After many emails and phone calls they admitted that they should send their technician to fix the lifts. On July 18th. the service agent said he would contact the technician and get back to me. I have not heard anything back. I did send them an email today and told them I was preparing a complaint to you and very likely we will get my lawyer involved as well. This is a safety issue, that we consider serious, as the lifts hold heavy cars. Therefore we have not been able to use the lifts. And now the warranty period is about to expire. Maybe thats what they are waiting for?

    Customer Answer

    Date: 02/11/2025

    The issue has been resolved. 

  • Initial Complaint

    Date:06/16/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Company:ChampionAutoLift.com ************************************************************ Representative: ******, ************ (cell) ********************************* Product: FP8000 Lift (*****************************************************)5/22/23 Order placed over the phone with $1,000 deposit by Credit Card.5/31/23 Lift Delivered; paid balance of $3838.85 by check. Invoice 6748.(Invoice Attached: Invoice.jpg)After assembly, I noticed that the runways of the lift are somewhat concave. (Photo: Concave Runways.jpg)I have a friend who purchased the identical lift a few months prior and the runways on his lift are flat.(2 Photos: Friend's Lift 1.jpg and Friend's Lift 2.jpg)I assume that the concave runways on my lift are the result of shipping damage.The way the lifts are packaged for shipment, I can understand how the runways could be damaged if the packaged lift was mishandled.(Photo: Packaged Lift.jpg)****** was VERY responsive and answered all of my questions before the lift was delivered. For the last week, however, he has not responded to my texts or emails. Calls go to voicemail with a Mailbox is full message.The runways must be replaced because they may be structurally compromised. Im concerned about strength and safety.The runways must be replaced or they can pick up the lift for a full refund.******************* *************************************************************************** ************ *********************

    Customer Answer

    Date: 07/21/2023

    The lack of communication was because of extenuating circumstances. The amount of flex in the lift runways evidently is normal, confirmed by *************************, owner, who has been very responsive. The issue has been successfully resolved. I would like to withdraw the complaint.

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