Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted *** at Ozark Satelite and discussed ********* internet options. He answered all my questions which included asking about a contract which he said the price would be locked for 2 years but that could cancel anytime. Since starting service on 4/23/25 we have had horrible service. Again *** had told me that we would unlimited data at high speed of 100mbps. but we only received 100 gb of the highspeed data and then it dropped to 2-4 mbps speed. Nom I have contacted ********* to cancel my acount and they want $385 to terminate the contract.Due to the terrible service I want the account closed and the equipment picked up. At this point I have not received any response from *** at Ozark Satelite.

  Business Response

  Date: 06/28/2025

  1st-   We have ******* sales and installs cross our desk every month.   Every sales call is read an approved sales script.   EVERY CALL!  this includes that they agree to a 2 yrs contract. This customer(like every customer) signed off that she agreed to a 2 yr contract as well as signed that the service was working GREAT!

  2nd- *** has been working for us for over 10 yrs after retiring from 17 yrs with US army as a MSGT.  One thing I've learned about *** over the last 10 yrs.  He doesnt lie, to anybody. 

  We go out of our way to please and resolve any issues with the approx 8-9k customer we deal with every yr.  unfortunately we cannot desolve a contract that we are not a party to.   

  In addition, our office has received ZERO calls/messages from this customer even asking for help.  sounds like she called ***************** to complain and didnt like what she was told

   

   

  Customer Answer

  Date: 06/30/2025

  Complaint: 23529444
  
  I have reviewed the business' response and am rejecting it because:

  I have left voicemail at the phone number *** gave me... ************.  I have also sent text messages to this number with no responses.  This is NOT a Hughesnet phone number.

  Whether *** lied or not... his answers to my questions led me to believe information that was not correct.  ********* agreed to take care of $200 of the termination fee.  I want Ozark Satellite to clear the other $200.  
  
  
  Sincerely,
  
  **** *****

  Business Response

  Date: 07/01/2025

  everything was explained clearly and precisely to and you signed a 2 yr binding contract. no one ever lied to you, which you just admitted.  you had issues and weren't happy with the service. Doesnt release you from the contract.  standard process for technical issue is to call customer service/support, not the sales ***** which it appears you failed to do.   ********* should have never offered to wave 1/2 of your cancellation charge.   I certainly wouldnt have

  Customer Answer

  Date: 07/02/2025

  Complaint: 23529444
  
  I have reviewed the business' response and am rejecting it because:

  It is obvious that you can't admit when your people make a mistake.  I was never told about a contract of any kind.

  I was told that the mbsp would not slow down to the drastic extent that it did.  I did call customer service and they told me there was nothing wrong and stated the exact opposite of what *** told me.  I then called *** for help which he said he was going to help.  Then that was the last contact from him.  He would no longer respond via phone or text with a solution.  

  
  Sincerely,
  
  **** *****

• Initial Complaint

  Date:10/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We were told this was unlimited internet and we had no tv the whole weekend thru today. The *** that signed us up promised us 50 mbps.. and we barely got 1-5 mbps... it's been horrible internet and he won't return calls or texts now. I called last night to see why we can't stream any tv and they say we are over our usage but we can buy "coins" for more and talking about priority data and non priority data. No clue what he was talking about because we were told that we could stream tv and run tablets phones and all for unlimited at $64 a month. It was all a lie and now they want $400 to shut it off and another $300 if we don't send the equipment back. We've had it less than 2 mos. All their marketing states "no contract" but somehow we are locked in to a 2 yr contract even though we never saw or signed any contract. Horrible customer service and straight up deception from the beginning. My husband called back this morning and a *** told him to call a ***** number and hung up on him. We called and texted a couple of times in the first 30 days about the speed and buffering only to be told to unconnected all of our devices to see if that helped. I posted an honest review on their fb page and it has been deleted and Ive been blocked.

  Business Response

  Date: 10/22/2024

  ***. your husband said it had been working great until last weekend and
  was only having issues during peak times (5-8pm). I offered to help
  trouble shoot but he was unable and unwilling to make any attempt to resolve.    So, you 100% did sign a
  contract and your husband clearly remembered signing it because he quickly changed the subject when he was reminded.
  Never in 24 yrs in business has ANY of our marketing materials said
  anything about "NO CONTRACT" . All ads are pre-approved/pre-designed
  thru corporate. " No contract" has never been an option. I talked to your
  husband myself. The conversation was amicable even when he realized
  that his argument/mis-truths had zero merit and would not change the
  outcome. He was never hung up on.
  We install ******* customers every month( for the last 20+ yrs) We do
  our best to satisfy every customer before and after the install. Wouldnt
  have lasted this long if we didnt. Occasionally, no matter how hard we
  try, we experience an unreasonable and insatiable customer. And even after all the
  vitriol and attempts to discredit our family owned business, if this
  customer called, we would still do our best to help. 

  Business Response

  Date: 10/22/2024

  2 yr contract is stated and acknowledged right in text thread provided by the customer.  and ****** would be happy to provide copy of signed contract as well as a signed statement that customer approved of and satisfied with service and performance.

  Customer Answer

  Date: 10/22/2024

  Complaint: 22372553
  
  I have reviewed the business' response and am rejecting it because:
  
  I have pictures of the *** that signed us up for this service stating there was no limitations on the **************** and that there was no throttling of Internet. The *** was clear of our intentions to use the service for streaming television yet never stated that we would use up our Internet in less than a week doing that. At no point were we ever told that it should not be used for streaming services. I called myself personally after texting  to the *** that signed us up because we were experience buffering issues and rarely speeds that were promised only to be told to unplug all of my devices to see if my internet would work better. My husband had also called within the first couple weeks to see why it was so slow. We were promised speeds of no less than 50 mbps and only saw those speeds very early in the morning. We were told that he knew we would never want to cancel so when we did after less than 2 mos we were told it would cost us $400 to end the contract and then another $300 if we didnt send the equipment back. At this point, the service is cancelled and we have not received anything to send back the equipment. We feel like we were deceived from the very beginning was not told the truth just to get us signed up and locked in. All you have to do is search this company on any social media and find the exact same issues with other people. 
  
  Sincerely,
  
  ***** *****

  Business Response

  Date: 10/22/2024

  The data is UNLIMITED, however you have so much priority data. once that priority data is used the only result is the possibility of experiencing slower speeds during peak usage times, which is exactly what the husband described.  There are several fixes to this issue, but when the customer is unwilling to work to help resolve, not much we can do.

• Initial Complaint

  Date:11/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had Ozark Satellite come and installed ****'s net fusion for my home internet service. The internet service did not work well at all so I called ****** net to cancel and they charge me a $400 cancelation fee which was not disclosed by the installer. They never left any documentation or any instructions about the system. I had to go back several weeks in my phone records to find a phone number just to figure out who done the install. I would like for Ozark Satellite to repay me for the $400 disconnect fee that they failed to disclose.

  Business Response

  Date: 11/29/2023

  The technician has nothing to so with the sale.  Everything is done on an app on the phone.  The customer signs up with the sales department.  The order is created at the office and assigned to the installer.  The installer is just there to do the install.  The customer has 30 days no obligation.  We have a script and it is read.  The customer waited until after the 30 days.  They have 30 days no obligation.  A business card is left with every customer, everything is included on the business card.  

  Customer Answer

  Date: 12/06/2023

  Complaint: 20840468
  
  I am rejecting this response because: Nothing stated here is true as to how I was dealt with.
  
  
  
  Sincerely,
  
  *************************