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Find a Location

Ozark Chevrolet has 1 locations, listed below.

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    Business ProfileforOzark Chevrolet

    Car Dealers
    BBB accredited business

    At-a-glance

    Customer Reviews

    1.8/5stars

    Average of 5 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    2 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 8/15/2018

    Years in Business: 57

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Auto Dealer, Sales, Service, Parts and Body Shop

    Products & Services

    New or Pre Owned, Service, Parts and Body Shop 

    Business Details

    Location of This Business
    1020 N 18th St, Ozark, MO 65721-8341
    BBB File Opened:
    10/7/1994
    Years in Business:
    57
    Business Started:
    1/1/1967
    Business Started Locally:
    1/1/1967
    Business Incorporated:
    7/17/1967
    Accredited Since:
    8/15/2018
    Type of Entity:
    Limited Liability Company (LLC)
    Hours of Operation

    Primary

    M:
    8:00 AM - 7:00 PM
    T:
    8:00 AM - 7:00 PM
    W:
    8:00 AM - 7:00 PM
    Th:
    8:00 AM - 7:00 PM
    F:
    8:00 AM - 6:00 PM
    Sa:
    8:00 AM - 6:00 PM
    Su:
    Closed
    Business Management
    • Rob Owens, General Manager
    • James Dennis, Marketing Director
    • Kelly Owens, Public Relations
    Contact Information

    Principal

    • Rob Owens, General Manager

    Customer Contact

    • Rob Owens, General Manager
    Additional Contact Information

    Fax Numbers

    • (417) 581-6889
      Primary Fax

    Industry Tip

    BBB Tip: Buying a used car

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    02/12/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Resolved
    I purchased a 2017 Chevrolet Suburban in mid Nov. They really pressed buying the extended warranty, which I did. While traveling for the holiday we notice a noise coming from he front left axel which they apparently had replaced prior to the sell. I call to get it in the service ***** get an appointment for a few days later. Dec 26th While on the road for the holidays,I came out to a puddle of fuel under the vehicle. I call the warranty, they tell me to take it in to ******** Chevrolet in *****************, the fuel pump and fuel line corroded in half. Warranty won't cover corrosion, I call and go back and forth with Zeb which got me no where, I explained this didn't just happen overnight. Finally I speak with a general manager who agrees to cover $750 of the $2500 bill. It took them roughly 2 weeks to fix and I took it back to Ozark to adress the other issues. They had the car for roughly 2 more weeks and couldn't duplicate the sound. At this point I am out of town for work, I flew home and picked up the vehicle and drove 12 hours back to ****************, the car still making the noise in the front end. I park the car for a few days and then get in to go to the grocery store and the check engine lights are one, I call ozark and am told to take it in and have it diagnosed and see if the warranty will cover. The new dealerships find the rear shock is completely seized up, which has a direct effect on the rest of the suspension. As well as the catalytic converter being bad. Ozark Chevrolet doesn't seem to care about their customers once the sell is final. I will gladly edit this if the decide to do the right thing, but unfortunately at this point after spending close to $30,000 + my portion was $1800 for a fuel pump, the vehicle now needs another $7800 for the catalytic conveyors, rear shock and a parking sensor. I will also be filing complaints with the attorney generals office, the **** of revenue, and the bbb. This vehicle has left my family stranded twice now....
    Read More

    Customer Reviews

    5 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Brent G

    5 stars

    02/09/2023

    We received outstanding service from **** **** at Ozark Chevrolet when searching for an SUV for my daughter. **** was genuinely friendly and very professional, and kept in contact with us until he found a vehicle that perfectly fit our specifications and budget. **** is a true asset to Ozark Chevrolet.

    Ozark Chevrolet Response

    02/11/2023

    Thank you for the feedback. **** is a true "Pro" and a model salesperson for how we do business. We hope it's a great vehicle for your daughter.

    Local BBB

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