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Business Profile

Tree Services

Col-Yer Tree Care
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BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/02/2023

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On November 24, 2022 I paid Col-Yer Tree care $6,275 to install a French drain, downspouts, connectors and remove a tree at the following locations in *** ******* **: ***** ********** *** ***** ********** **, and ***** Tanglewood Rd.
    The work was that was done was of very poor quality and did not resolve water pooling issues in the yards. I have contacted **** numerous times to have the problems fixed and he’s unable or unwilling to do so. Prior to having the work done, he guaranteed his work; however, after the work was done, he stated that “water is going to stand no matter what.” He should have mentioned that before I paid him to install a water mitigation drain. He personally told me he would guarantee his work and the drain and downspouts would take of the water issues.

    On May 2, 2023 I asked him to call me about the the poor workmanship. He has yet to contact me.

    Business Response

    Date: 06/21/2023

    I will be there on July 3 to fix all drainage issues and discrepancies.

    Customer Answer

    Date: 06/23/2023

    ********** ********



    I am rejecting this response because:

    Col-Yer Tree Service was given many opportunities to fix the problems. I don’t trust that he or his company has the skill or expertise to fix the issues to my satisfaction. 





    ********** **** *****

    Customer Answer

    Date: 07/13/2023

    We are going to small claims court.  He said he is going to fix it but we don't think he is capable of fixing it.  

    As a follow up to our conversation last week, following are details from our court case against Col-Yer Tree Care of Lake Ozark, MO.On September 6, 2023, the 25th Judicial Circuit Court of Pulaski County ruled in favor of the plaintiff and against Col-Yer Tree Care in the amount of 4277.50.  Photos were provided to the judge which indicated the drainage/water issues that Col-Yer claimed to have fixed, were in fact, not resolved.Thank you for updating the information on the BBB website to reflect the outcome of this case.  Please contact me at ***** ******** if you have any questions or need additional information.

Col-Yer Tree Care is BBB Accredited.

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