Business ProfileforSmith's Contracting, LLC

We hired this company in August of 2022 to reconstruct and refinish our staircase. We paid *** two installment payments by check. One for $3200 and the second for $1840 for materials. Unfortunately, when it came time to stain the staircase, it was not done properly. In November of 2022, we confronted *** about how he planned to fix this. We asked to meet with him in person. After many attempts to communicate with him, from that point forward, we didn't hear anything back. He stopped showing up to our home where he left us with a large unfished project. He did not respond to any calls, texts, or emails. The unfinished staircase was a hazard to our children and left us with a very costly problem to fix. We hired another company in the Spring of 2023. They had to rip out everything and start from scratch. Fast forward to January of 2024, *** responded to one of the many emails I had sent him for the first time since November of 2022. From there, we cordially communicated back and forth. I expressed the difficult situation he put us in as well as the financial impact this has had on our family. He apologized. My request was extremely minimal in comparison to what I could have asked for. I asked for him to reimburse us for the carpet that he charged us for that was never delivered as well as the cost to replace our spindles. He agreed to do so. He owned his mistakes and stated he would write me a check. He wrote me a check the end of January and told me I could cash it by February 9, 2024. I was not able to cash it on February 9th but was able to do so on February 12, 2024. The check cleared and *** fulfilled our ask.