Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/24/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
On 4/17/23 I contracted for 3 replacement windows and 2 replacement exterior doors w/storm doors. One of the windows was specifically to be an awning window. 8/29/23 the windows and doors are finally to be installed. The front door is wrong and opens the wrong way. The second door is too big for the door opening it is to go into. The doors do not get installed and are on reorder. NO awning window is received instead a double casement window is installed instead. Instead of a single glass area there is two narrow sections with a 5 inch wide solid portion of the window frame running down the middle. Instead of a single panel that opens out at the bottom, there are two panels that open out to the sides from the middle blocking any *********** and basically forming a window tunnel. I hate this window. I loathe this window. I would never ever everever ever have chosen to put this window in my house. It was verified in April before I signed that the window manufacturer made awning windows in the needed size. A substitution was made without my knowledge, permission, or consent when the awning window order was placed with the manufacturer.I have been MADE to pay for a window that I despise and hate every time I look at it. In four 4 months there was not a single mention of a change to a window or any discussion of what I as the consumer the person paying for the window would want if the awning was not possible.The existing window was out and this monstrosity was in before anyone said anything about a change.I have to wait for the correct doors to be manufactured before they can be installed. I would like a replacement window of my choice installed as I paid for. Not someone else's choice of what they like or think I should consider an acceptable window. If I wanted a window like this I would have chosen it in the first place.The final payment of $5000 will be paid once the doors are finally installed.
Business response
10/05/2023
We have reached out to the customer and have ordered her a new window, we didn't know she was so unhappy with the 1st misordered window, we did give her a $500.00 discount, because she said she would keep the window, but as time went on she decided she hated the window, so we have ordered a different window for her at no cost to her.Customer response
10/05/2023
This issue has been resolved and the business is going to replace my window.Initial Complaint
04/19/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I have been contacting Siding Repair Systems for years trying to get them to repair the siding they installed on our home. The siding in the back of the house has ripped away in a section, several courses have fallen off a section, and 2 corner posts have slipped several feet down. I have sent them photographs and the owner has promised that they will contact me about taking care of the repairs. I stated concern that the structure of the home is being compromised with the exposed sections. They have had several jobs in our neighborhood and I asked them to swing by to at least take a look at the areas that are failing. They have ignored multiple requests to look at the areas of failure and I am out of patience. I have copies of all the emails sent to **** since the failure started. He is a nice man which has explained our patience; however we must have this installation failure repaired ASAP.Business response
05/09/2023
We will try to get out there in the next 2 weeks, the supplier for this siding week out of business, but we will do what we can to make this right.Customer response
05/09/2023
The supplier may be out of business but the manufacturer of the siding is very much in business and I understand that Siding Repair Systems needs to find a supplier. We look forward to resolution/action within the next two weeks as **** said. Thank you.
Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.