Reviews

Review Details

• Review fromLacher D

  Date: 09/14/2023

  1 star
  Worst people I have ever been encountered with. 2020 this company bought the home i was renting. They had so many fake people coming and disappeared til i didn't know who was in charge of home. There was so many problems I received letter stating I'm owed my security deposit and this was in 2021 and I haven't repayment yet. It's now 2023 and still been emailing and calling and still can't get through. They had me sign a lease and the following month told me they sold propane we had to leave no matter what. That left me and my children homeless and didn't care and didn't even bother to get me my security deposit back. They also did the same thing with another property and told them after a month they had to leave the home sitting all there things on the curb. Never could find the current owner all kind of stories were told. I was forced to sign lease to stay on property after signed I was told I had to leave the property due to property was sold and they wanted the home. They then remodeled home and rented it back out. This was totally unacceptable and I sent them everything we went through in the home. Nothing got noticed and I made sure home was clean and was told I'll be sent security deposit and never received anything nor can I reach anyone in this company period.

• Review fromBryan N.

  Date: 02/15/2023

  1 star
  Save your money and sanity!I wanted to share some additional follow up issues Ive experienced with Great Jones.After terminating them as my property managers due to a lack of effort and constant displays of incompetence.They have refused to release the funds they kept in reserve for the properties. Despite me telling them not to keep reserves on file.Now they are using those funds post management time frame to charge me for landscaping and utilities. Thats right they charging me fees when theyre no longer managing the property.This company has shown they are not only incompetent of effectively managing a property. They are also thieves. Stealing money from their client base.Stay away or it will cost you time, money and then peace of mind theyre supposed to provide by managing a property.

• Review fromAnthony D

  Date: 02/06/2023

  1 star
  Company is extremely difficult to get in contact with. They do not take into consideration the situations customers deal with and will prolong or ignore needed repairs. They will also add random charges to your account claiming lower amounts of rent were paid than due. Landlords and future renters etc avoid this company at all costs. I am still currently dealing with there horrible "property management"

• Review fromCloretta W

  Date: 09/28/2022

  1 star
  If I could give **************** and Great Jones no stars, I would. Major issue is the lack of communication. You can't get anyone on the phone. You are in this constant email tag. Renters beware. I found out that **************** purchased Great Jones and my lease was transferred once I signed the documents. I received an email with the notification. Whoever thought virtual leasing offices was a great idea, is sorely mistaken. I waited 3 weeks to submit a ****** review. How you are seduced into renting is the the option of using Rhino. Rhino is like buying insurance on your security deposit. At this point, I wish I would have just paid the **** deposit and gotten I home from another company. This rules for renting wasn't clear. I moved from out of state and had to travel multiple times because the property which I applied for suddenly wasn't available. You must view the property or have someone else physically walk through the property. I learned this with only 2 weeks left before moving. I was told that the property could only be held for 2 weeks from your leasing date. Now, this was communicated to me after l placed my application and my credit was check. I had to settled for a house (on my third attempt) in a rougher part of town in order to move in by the start of my job. I was provided with assistance to transfer and turn on new utilities. This third party goal objective is to sell you internet service and home security. For most part, I turn on my utilities myself. The property information listed will not tell you the security deposit nor the pet fees associated with renting from this company. When I applied online, I submitted all income requirements and identification. However, once I was approve based on my credit, I was asked to resubmit documentation. I believed this lack of structure caused me to lose 2 houses that I really wanted. Because you see, you will be emailing constantly and not speaking with anyone by phone. When you call ****** which is the a

  Great Jones Property Management

  Date: 09/29/2022

  We are sorry to hear about the issues you have experienced prior to your move in, however this property is managed by **************** not Great Jones.

• Review fromFelicia H

  Date: 08/23/2022

  1 star
  I applied for a home 2 weeks ago. Now I know it doesn't take that long to process a application. I called and I was told that they just received the application. That was on the 8th of this month! I was told that an email will be sent to a property manager and they will take care of it! Bunch of lies! I still haven't heard anything from them. The property that I applied for soon as it became available is now gone! So I asked to switch my application over to a few properties that I was also interested in. I really don't think she did. The other properties are gone all of a sudden. Some of the worst people to talk to. They try to rush you of the phone and if they can't get you off the phone fast enough they will talk over you and hang up! I feel like they stole my money and I want it back! Very unprofessional!

  Great Jones Property Management

  Date: 09/02/2022

  We are very sorry to that you did not hear back from our leasing team. Please check your email and/or text messages for additional communication regarding resolving this matter

• Review fromKenisha B.

  Date: 08/22/2022

  1 star
  If I could rate this business I would give them a **** . Ive called several times to get a response on the moving process . I was told last week that my application was processed and approved. If approved why is it taking weeks to hear back from someone. Me and my child are homeless. I stopped doing applications with other companies due to great Jones telling me I was approved last week !!! This is the worse experience ever !!! At this point I dont even trust giving them 2k plus to move anywhere with them just based on this experience. I feel like they will take my last that I have to move with and play games another 3 weeks !!! Im seeing other ppl say they have not heard anything in over a month woooooow a month this is devastating and depressing something needs to be done about this company. Ill be reaching out to the attorney general ASAP!!!! And my lawyers!!!!

• Review fromGabriella T

  Date: 08/22/2022

  1 star
  I moved out of Great Jones recently and was sent an absurd move out inspection. They claimed I owed over $2700 in damages ranging from interior painting of the whole house to landscaping (I did no major damages other than 6 screws and one blind missing a few slats). They also did not include my $600 pet deposit in my security deposit to be refunded. Additionally, as a tenant I received no response from maintenance when requesting pest control, electrical outages, the front door being off the hinges, or the window not being properly installed resulting in the window falling out and hitting me in the head. Lastly, they do not change the locks between residents and they use the same lock box code for multiple properties making break ins very easy.

• Review fromShelley S

  Date: 08/20/2022

  1 star
  Loved the property, I paid my application fee. I waited the 3-5 days with no phone calls or emails. I struggled to get ahold of someone to troubleshoot during the application process. They should not be allowed to continue to list homes and take peoples money. I was still encouraged to continue to wait and I would be contacted. Still havent been contacted. The company is a scam.

• Review fromSharaye T

  Date: 08/07/2022

  1 star
  This company is scamming and the *** should look into this company for FRAUD! **** ****** ********, ** has been on the market for almost 4 months, there has been 211 people that has applied for this home. 211x$50 (app fee) at the least totaled over 10k and $3500 a month. Meaning theyre making 3x the rent off application fees themselves and not approving anyone to actually live in the property for that purpose. They have all of our vital information that can be used for identity theft along with other things. Theres no way that out of 211 applicants nobody could be approved. SOMETHING HAS TO BE DONE!!! *** LOOK INTO THIS COMPANY!!!!