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Business Profile

Online Retailer

Dot Com Products

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

This business has 1 alert

Complaints

Customer Complaints Summary

  • 121 total complaints in the last 3 years.
  • 15 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/28/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Feb 28, 2023 I received an email for a product that interested me. I went to the website and viewed the product. I decided to purchase one of the packages for $99.80 with free shipping and no other fees or charges disclosed. I paid using the ****** link on the page. When logged on to ****** there was no total shown. After paying I was redirected back to the site and there were 3 seperate pop ups asking me to buy more crap from them. I declined each and every pop up offer. After the 3rd offer was declined I was redirected to a receipt page for what I purchased. On the receipt was the $99.80 purchase as well as a line item for ******* Shipping Protection 4 $15.00. I did not agree to this charge, it was not disclosed prior to my actually allowing them to charge my ****** account. I have sent them a reply email since their phone gets answered by a machine and not allowing me to leave a message. There are 2 solutions to this issue for me, the first is a refund of the 15 dollars, and the second a cancelation of the entire order and a complete refund. This company should be sanctioned for deceptive business practices.

    Customer Answer

    Date: 03/24/2023

    This complaint has been resolved.   I had to dispute the charge to get the companies attention.  They finally refunded the money they stole from me.
    My guess is that they do this to everyone so this complaint should probably stay available for others to see.

  • Initial Complaint

    Date:02/10/2023

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Thank goodness I have not ordered anything from the company so that is not a problem BUT I receive 3 or 4 spam emails per day and can't get them stopped. I have tried deleting my email address with each spam email they send several times a day and their emails just keep coming. I would like my email address be deleted from their mailings,

    Business Response

    Date: 04/10/2023

    Customer not found in system, Added to unsubscribe list

    Customer Answer

    Date: 04/10/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. They have done what I requested.

    Sincerely,

    ***********************

  • Initial Complaint

    Date:02/08/2023

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I cannot unsubscribe to Dotcom Products endless daily solicitation emails. I am furious! Make them STOP!

    Business Response

    Date: 04/10/2023

    Customer NOT found in system, Added to Unsub list. This could be and most likely is the customer is on an email list not Owned/Operated by us but that email is advertising our product.

    Thanks 

    Customer Answer

    Date: 04/12/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *************************

  • Initial Complaint

    Date:02/04/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a security lightbulb. I spoke to a person- verified address and they shipped without address. Additionally we disclosed there is no mail at this address and it would have to go by *** - I was assured it would but it was sent ****

    Business Response

    Date: 03/09/2023

    We have Refunded ****** ***** the amount of $62.70 for (1) Security Light Bulb Camera she ordered on 01/13/2023 order #**********.  This will be credited on her bank account in 7-10 business days.

    If you have any questions, please call us M-F  8am-5pm CST Phone:************

    Regards,

    Dot Com Product

  • Initial Complaint

    Date:02/03/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought their security lights (3) for $117.00, with the extra $20.00 warranty on 10/30/2020. I received them, and they would not work for my lighting. The order number was **********. I was told to return them w/ the order number and a refund would be made. I returned them on 11/2/2022 from the Moody, Alabama post office. I also only took out one bulb, didnt work on my lights, so I put it back in the same box, and packing it came in. Well a month went by, and I called them, they said they needed the tracking number. Unfortunately I cannot find it. So after many calls to them,, I was told without the tracking number, they cant do a refund. Then I got an email saying as soon as they confirm the items were not damaged they would. Here we are 2/3/2023 and they refuse to do anything. I have talked to countless people that keep telling me that without the tracking number they cant do anything. They received their product back, in the same packaging that they sent it. It also cost me another $15.00 to send it back. So all that said, yes I really need that money back, and I would also like to caution to other customers about their "return policy". In the return policy I have read, all you need is the order number. It probabily would be easier if I had the tracking number, however I dont. That should not end the return of my money.

    Business Response

    Date: 02/06/2023

    You have been refunded in full

  • Initial Complaint

    Date:01/27/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Returned product per their email instructions. They received on Jan. 12th. Emailed numerous times about refund. Called twice on which they said a manager would call me within 48hrs. As of today haven't received call or refund of ******.

    Customer Answer

    Date: 02/22/2023

    I received my refund.

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