Complaints

This profile includes complaints for Jim Trenary Chevrolet's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Jim Trenary Chevrolet

  501 Auto Mall Dr O Fallon, MO 63368-2204

• 

  Jim Trenary Chevrolet

  2407 W Clay St Saint Charles, MO 63301

• 

  Jim Trenary Chevrolet

  PO Box 321 Saint Charles, MO 63302-0321

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/03/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My complaint is on the service of this business. I recently bought a used ***** Silverado Trailboss from this dealership. As I was driving down the highway, the hood scoop attached to the hood completely flew off the truck and into the middle of a busy highway. I have 3 other witnesses who were in the vehicle who can verify this. However, the dealership accused me of tampering with this in someway. I have not touched this piece, since I bought this truck. I bought extra warranties and they are saying it is not covered at all. I also when I bought the truck had to wait for a month to have seatbelts fixed correctly on the truck so I could SAFELY put my children into the vehicle. I have had nothing but safety issues for myself and others since I have bought this vehicle. All I want is for them to fix this piece, that came on a newly bought truck.

  Business Response

  Date: 01/31/2025

  We submitted the warranty claim to **************. ************** has denied the warranty claim. ************** advised us of the following,  "The investigation of this Product Assistance Claims (PAC)case has concluded and a complete review by ************** was conducted to determine if there was any indication of a GM manufacturing concern. Based upon all available information, the request for ** assistance has been denied. No repair assistance will be granted"   We had (2) ************** employee's at our location at time of vehicle inspection of customer concern, who work for ********************** and ********************* Both stated the above statement after reviewing the vehicle claim.

   

   

  Customer Answer

  Date: 02/01/2025

  Better Business Bureau:
  
  I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution. 
   
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:11/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Thursday, Oct. 24 I took my 2018 ***** Colorado with ****** miles in fo oil change, inspection and a vibration. Dealership would not let me leave with vehicle because there was a broken part in the transmission. I immediately called the extended warranty company and informed them of the situation and relayed I just got a new job and needed transportation. The warranty company informed me that the dealership should provide a loaner, when I told her I asked and they said they had no cars, she said, We can rent you a car for 7 days only. The Service Manager told me the part was out of stock and on back order and I told him, the rental company will only rent us a car for 7 days. He was not the least bit concerned, like it wasnt his problem..Those 7 days ended 2 weeks ago, now going on 3. There is still no part, no *** on a part, and I suggested that they contact another dealer, they said they didin ALL of ******** there is NO ***** dealership with a transmission part that fits a 2018 ***** Colorado? Yet, in the mean time, I have had to borrow money from a friend to pay for a rental car (we have the cheapest one) we can not afford, but we have to get back and forth to work, I just started a new job, Yet *** Ternary has sales people driving loaners that should be available to customers when you have their vehicle for more than 7 days, or they need to be paying for my rental because it is now more than my ****** car payment!!!This has become an extreme hardship to me and my family. It has caused deep depression, anxiety over how we are going to continue to pay for a rental car, rent, and still pay for a car payment, and our ****** deductible to get out car out of the shop. I understand a part on back order, but not exploring and searching all means to find one, instead just using the excuse No ETA on your part, and we have no loaners as far as I am concern is not true respect, consideration for any customer. Put yourself in our shoes.

  Business Response

  Date: 11/11/2024

  As of 11/11/2024 there is no *** on receiving the transmission assembly. We hav e explored every possible option at this point. The customer is welcome to try and secure a transmission as well, but as far as ************** transmission, they are currently on back order with no *** on when they will be available. Unfortunately obtaining parts is a on going battle. We do everything in our power to secure required parts as fast as we can. We want to make sure our customers are taken care of and safely back on the road ASAP.  We do have limited room - for inventory and in-service vehicles, once the part is available we can bring the vehicle in and start the repair.   As far as the extended service company stating we should give her a loaner- we do not not provide loaners, we do have rental vehicles, that require a daily charge to be paid.  ************** will pay for vehicles under factory warranty, this vehicle is outside of factory warranty to any rental would need to be paid for by the renter.  Customer stated "*** Ternary has sales people driving loaners that should be available to customers"  that is incorrect. Salespeople drive their own vehicles, which is none of the customers business regardless. Regarding the customers vehicle payment,  she did not buy the vehicle from us, does not make payments to us, or is in anyway is the purchase or payment for the vehicle related to Jim Trenary Chevrolet.
  The customers transportation is her responsibility to pay for, not Jim Trenary Chevrolet's.  As far as ordering the part from **************, we have order in, and as of right now ************** has no ETA on the part arrival.
  

  Customer Answer

  Date: 11/15/2024

  No I did not buy my truck there, get financing there, or make payments to anyone there, I NEVER said I did, so where did that even come from. They missed the point altogether. They have had my truck for almost a month now, I will have paid more in rental car fees than a truck payment. I understand them not having my part on hand, but they have made us feel like this is not really a priority to them and itll get fixed when it gets fixed. How about helping us come up with a solution? 
  My intentions were never to **** anyone off, we are frustrated, out of money, and need to get back and forth to work and needed them to just show compassion and empathy.

• Initial Complaint

  Date:11/04/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchase a new car March 27, 2024. I traded in my old car ***** Impala-(2009) with my current tags/plates on the automobile. I asked ***** if I needed to take my plates off. The salesman Mr. ***** told me (no) that the dealership would destroy them immediately. I have continue to receive tickets on those plates and fines. I called the dealership and spoke with two man name ***** and *****. I want my plates return and the tickets that I am receiving to be pay for by the dealership. ***** assured me that the plates had be destroy.

  Business Response

  Date: 11/25/2024

  Any plates left on any vehicle are destroyed as an operational guide line. The new plates on your new vehicle are registered to you. Your 2009 Impala that was traded in, was sold to another dealer. We verified the plates were not on the vehicle when they took it. To the best of our knowledge and our practice is to destroy and plates left with vehicles.

• Initial Complaint

  Date:10/15/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 23rd, 2024. As a 20 y.o black woman I bought my second car within a month with *** trenary. I went there late July early August maybe to look for a vehicle because my old one had broken down. I decided I liked a Silverado pickup they had on the lot. We went through the process of buying this truck and I thought all was well even thought the process with my salesperson was not the best and was a tad weird. Not even a day of me driving the truck I notice issues I did not notice during the test drive.i called them immediately after still on the same day and let them know the issues I was having. They procrastinated until my 3 days to return this vehicle by law was up . I called on a Monday was not able to get in until Friday. So this was already sketchy to me because I know they know they sold me a lemon and did not want to deal with it anymore. The only option I was given by the dealership to resolve this issue was to pay the sales tax on the Silverado and pick out a new car is the same price range which ended up being my 2020 equinox that I have now. So the deal was, we traded in the ********* and they would pay off with the trade, the scam artist finance company ************** that my loan was originally through with the *********. It is now October 15th and I have no received any information on my title to get my equinox registered and get plates put on the car. Everytime I inquire about this there is a different excuse. This time the excuse is they are waiting on a lien/release from the STATE and there was nothing I could do but wait. This is also pretty fishy to me and as a first time car buyer I feel like I got played by this company. The emotional distress and all I dealt with from when we actually got the truck to the countless hours of me being out of work just to try to get a new vehicle because the truck I originally bought was a lemon and the employees of this company giving me the runaround with every little thing. Very rude as well.

  Business Response

  Date: 10/30/2024

  1.Regading claim Jim Trenary Chevrolet procrastinated until "3 days of return of vehicle by law was up" --  In the State of Missouri there no  "cooling off period". Under Missouri law only applies to "home solicitation contracts." There is no 3-day right to cancel an auto purchase.

  2. Regarding paying sales tax-  every customer that purchases a vehicle- has to pay Missouri sales tax on the purchase to title the vehicle and plate the vehicle, we can not and do not help customer avoid Missouri Sales Tax Law. So yes, the customer has to pay Missouri Sales Tax on the vehicle purchased.

  3. Regarding trading in the Silverado and purchasing the Equinox,  I will find out and contact the customer asap regarding what needs to be completed for her to title and register her new vehicle.

  and as an offer of good will offer her free oil change and tire rotation on her Equionx.

  Customer Answer

  Date: 10/30/2024

  Complaint: 22423704
  
  I have reviewed the business' response and am rejecting it because: The response is not satisfactory. There should be no reason that I am in the situation I am

  in today. I have already gotten a traffic ticket because Im not able to get my tags and registration. Everything I needed to do was done on my part we already paid the sales tax, no question, on the other vehicle so the response given by business was not needed for that situation. I was given a certain mile warranty on drive train and also free oil changes already by the finance manager. No one is ever reaching out when you guys tell me you will contact me. This situation is not being dealt with properly or in a timely manner. The last update I was given was it got rejected by the state I will reach out to my contact to see what is going on and not one single word since. There has to be something more to be done because I am not willing to continue to receive tickets or any other disciplinary actions due to my registration and tags. I should be able to drive a car I have to pay for. 
  
  
  
  Sincerely,
  
  Ravionna ******

  Business Response

  Date: 10/31/2024

  I am having ***** ***** - one of our business managers call you to help

  Customer Answer

  Date: 11/02/2024

  Better Business Bureau:
  
  I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution.  I have received a call from dealership. They are temporarily providing me with necessary plates until my title is received. 
   
  Sincerely,
  
  Ravionna ******

• Initial Complaint

  Date:08/21/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2016 **** Fusion SE February 2024.July 2024, I noticed a rumbling noise when driving - I took it to my mechanic. He showed me where the struts were leaking. Then when he tried to remove a tire, all of my lug nuts were stripped, both sides. So I know for a fact it was not inspected. They usually only take 1 tire off. He said brake pads were only at 20% left. I feel that they didn&#**;t even inspect it. I only put 2600 miles on it in 5 months. I ended up putting struts, sway bar and springs and brakes on my car. Finally after a week or so they finally told me they will not pay to replace anything. They offered an oil change. I am retired and on a fixed income. I feel that they do owe me some kind of compensation. Items replaced:Brake pads Struts Sway bar Springs Lug nuts I kept brake pads and lug nuts.

  Business Response

  Date: 08/21/2024

  The customer purchased a 2016 **** Fusion with ******* miles on 2/22/2024. The vehicle was bought as-is, being 9 model years old with ******* miles at the time of sale.
  We completed the Missouri Safety Inspection and Missouri Emissions Inspection, as we do for all used vehicles, and the vehicle passed both inspections. The customer received the safety inspection at the time of purchase, which is required for titling and licensing the vehicle.
  In addition to the safety inspection, we installed new brake pads and rotors, completed an oil change, tire rotation, and oil filter change. Later, the brake hose assembly, brake fluid, and washer were replaced and repaired under a **** factory warranty bulletin. The vehicle was serviced twice. Our technicians did not strip the lug nuts; if they had been stripped, we would have replaced them.
  The customer did not bring the vehicle to our dealership for our service department to address her complaints, so we had no opportunity to verify any mechanical issues.
  The customer has owned the vehicle for 6 months. It is her vehicle, and we do not reimburse for work completed at other service repair facilities. The claims made definitely do not align with the verified repairs we completed on the vehicle.
  Previously, the customer was offered a free oil change, tire rotation, and service, and I will keep that offer open until the end of August.
  
  

• Initial Complaint

  Date:03/21/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently purchased a vehicle from Jim Trenary Chevrolet in OFallon. It wasnt new it was a used vehicle. The day I bought it I couldnt take it home because it had to get a windshield replacement and I was fine with that because I knew that it was a trade-in car. well right after I took the car home a light come on my dash saying service shifter. I immediately called my salesman and told him what was going on and he made an appointment for me to take my car into the shop there to have it checked while the car shop checked it and stated that it was a that it needed to repair and it would be about $1500. I dont have that kind of money and also when I spoke with them, they told me that they wanted to send me drop my car off so they can send it off to get a second opinion, but they cant offer me a loaner car , well I dont have a car if I do that so now I dont know what to do. If yall could please help me out here give me some advice. And I havent been able to make it out there yet because they are an hour away and if I dont have a car Im not gonna be able to get to and from work and they havent even called to check on me or anything.

  Customer Answer

  Date: 03/25/2024

  The last time that Ive talked to anyone at the dealership they want for me to bring my vehicle out there so they can send it off for a second opinion. The problems with that is they are located an hour away, they have NO loner cars , I had a second car until I gave it up for this one in question, I have NO one to bring me back from there ,  Ive asked if I could take it somewhere close to my area but was told no   So Im stuck 

  Customer Answer

  Date: 03/25/2024

  The last time that Ive talked to anyone at the dealership they want for me to bring my vehicle out there so they can send it off for a second opinion. The problems with that is they are located an hour away, they have NO loner cars , I had a second car until I gave it up for this one in question, I have NO one to bring me back from there ,  Ive asked if I could take it somewhere close to my area but was told no   So Im stuck 

  Business Response

  Date: 04/12/2024

  I spoke to customer, she is getting repair done at repair facility near her home and once its completed she will be contacting me directly

  and we will pay $250 toward the repair to help resolve the problem.

• Initial Complaint

  Date:02/12/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 1/16/2024 my wife and I purchased a truck (2018 ***** from Jim Trenary Chevrolet. We discovered that the front passenger door habitually would not lock or unlock through the use of any of the door buttons or the key fob. On 1/24, I contacted the Sales Associate by text (copies of all messages available) who assisted us (***********************). I informed **** of the door lock concern and **** was not responsive with helping us resolve the issue. After a few days of calls with no call backs or responses, I was able to speak with the Sales Manager (****) by phone. **** told me to bring the vehicle into the dealership service on 1/31. From 1/31-2/5, our truck was at the dealership service being inspected. During this time, the dealership had extremely poor communication (we would not be updated unless we called the dealership) and the dealership apologized by text for the delays. On 2/5, I received a text that a technician identified the problem as the door needing a new door lock actuator. On 2/7/24, I spoke with ********************* (used car sale manager) and he offered to reduce the cost of the repair due to the door lock actuator likely needing to be replaced prior to our purchase. The repairs were supposed to begin on 2/7. The dealership needed to order a part which was supposed to arrive 2/8. The wrong part arrived from the dealerships 2nd store on 2/8. I was informed the correct part would arrive 2/9 and the repair would be completed 2/9. On 2/9 I was informed the repair would be completed, and it wasnt finished. I was informed the repair would be completed 2/10, and it wasnt. I was informed the repair would be completed 2/12. On 2/12, I was again informed the repair would be completed. A service assistant (*****) informed me the repair would be completed, and took my payment of $200 over the phone. I arrived at the dealership and the repair was not completed. I was informed the repair would be completed 2/13.

  Business Response

  Date: 03/01/2024

  The total repair bill for the door lock actuator was $852.84 -  the customer paid $200, the dealership incurred the remaining $652.84 in cost. 
  As an act of good will for the repair taking longer than promised, we can offer the customer 1 free oil change and tire rotation. 
  If he would like to use the offer, he can just text or email **** his sales consultant, and we will get it set up for him.

  Customer Answer

  Date: 03/04/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:02/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased the car brand new 2 years ago. The check engine light came on about a month and a half to two months into ownership and it has never been fixed. There is other things going wrong with the car that just keeps on being put off and never fixed. Also I have an issue with how the car was purchased, it was during covid and the cars were not there and I had to wait for them to come in a couple months. I thought it was too long to wait and I wanted to come back but they had me do some initial paperwork just to kind of save a space in line without actually finalizing anything, and promised deals that were happening then that would not be ongoing by the time it came in. When they called me in to talk about the car I realized that they had finalized the papers without me a month prior and lied to me about payments. I also have proof of this in text messages where they say they flat out don't think they did anything wrong by signing it for me when I wasn't even there. All of these ongoing issues leave me with paying full price for a new car while I have a check engine light on and my information screens have gone completely blank and I can't even read the odometer(last time it displayed something it was at 47, 000 miles) . All of these are issues that happened with the warranty of the car that they have been putting off and never fixed.

  Business Response

  Date: 02/05/2024

  Vehicle was purchased over 2 years ago, and over ****** miles have been put on the vehicle.  
  Customer states it was purchased during COVID,a quick ****** search shows time frame of COVID as  retained in many states until end of August of 2020, customer purchased his vehicle in 2021.
  
  Customer stated he paid FULL PRICE for his vehicle:
  The vehicle was purchased with a discount and
  Rebate total of  $5,381, approx. 22% off MSRP
  .
  MSRP of $24,010
  A total Discount of $5,381, 22% off MSRP. 
  Vehicle Purchased for $18,629
  
  The vehicle was serviced 4 times over 2 years and ****** miles without complaint.

  Service ****************************** change/tire rotation no other requests by customer
  
  3/12/2022  - oil change tire rotation -no other requests by customer
  
  6/11/2022 oil change tire rotation no other requests by customer
  
  11/12/2022 oil change tire rotation no other requests by customer
  
  
  
  7/14/2023 mileage on vehicle  ******
  -oil change tire rotation  emission inspection 
  -- customer stated check engine light was on
  --evaporative canister purge pump ordered for fix
  
  8/23/2023    mileage on vehicle 40,698
  -  oil change tire rotation 
  a/c compressor replacement covered under First ********************* contract
  
  TESTED OPERATION AFTER REPAIR WITH 40 DEGREE VENT OUTLET TEMPERATURE.
  
  Customer has owned and operated vehicle for over 2 years and over ****** miles.
  Based off the year vehicle was purchased in, and mileage on the vehicle, and the multiple years of operation without any issues, customer servicing the vehicle without complaint,we will not refund the vehicle purchase price.
  
  To help the customer trade out of the vehicle- we can offer $1,000 over
  KBB Fair Trade in on a New Chevrolet in stock at Jim Trenary Chevrolet OFALLON.

• Initial Complaint

  Date:12/05/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 14, 2023 I dropped my car off for an oil change and a Chevrolet recall regarding the airbag. I asked them to look at the airbag warning light (assuming it was related to the manufacturer's recall) and the tire pressure monitoring lights on the dashboard. They called that afternoon and claimed the airbag light wasn't related to the airbag recall and wanted to charge $1,700 to fix an airbag connector and replace 2 tire pressure sensors. I declined the overpriced repairs and only then they said I owed $400 for them diagnosing the codes on my dashboard. This diagnostic fee was not disclosed or posted anywhere when I dropped my car off nor did I sign any paperwork agreeing to this. Had it been posted in the shop, told to me on the phone when I booked the oil change, mentioned when I gave the lady my keys or communicated in any other way I would have never asked for their diagnostic tests. I have a 10 minute recorded call with the parts and service director after the fact where I challenged him repeatedly about them never disclosing their diagnostic fees before hand or having it posted for customers. He never denied hiding the fees. Id be happy to share that. I refused to pay the fees and repeatedly tried to pay for the oil change but they refused payment unless it was for the full price including the added in diagnostic fees. I took my car home using my spare keys and they threatened legal action if I didn't pay their made up diagnostic fees that were never agreed to. They wouldn't give me my keys back until I paid the full $500.

  Business Response

  Date: 12/20/2023

                  Mr.
  **** was informed while dropping off his vehicle that if the repair was not
  under the manufacturers recall it would not be covered under warranty and
  therefore there would be a diagnostic charge. 
  Mr. **** Informed us that he used his spare keys to pick his vehicle up
  the night before and then refused to pay the whole bill.  At that time Mr. **** left without paying,
  and that is when the O’Fallon police were called.  He paid in order to avoid criminal
  prosecution, therefore admitting his guilt. 
  If he had done nothing wrong why would one fear prosecution.  He broke the law by refusing to pay for
  services rendered and therefore there will be no refund.

• Initial Complaint

  Date:06/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called you a while ago to help me with my car dealer. They damage my new vehicle sent it to their body shop to fix the damage they Cause I have pictures That the dealer took the daY the car came back before i even pulled it off there lot The car dealer says they will not fix it because it was not their Fault It was The Body Shop's fault that And I would have to go deal with them. I can't deal with them, I didn't pay them. I didn't hire them my car dealer did all of that. . This is my car dealer's responsibility to fix my car. I can prove either the dealer or The Body Shop. At the damage I don't know which one. Because I don't even know where The Body Shop is .I Opened case a couple months ago with you guys the BBB. And you said you talked to the car dealer. And they were going to fix my car. So you closed my case. So you guys believe the car dealer would do the job. If you told me that I'm not going to help me and there's nothing I can do so. I'm gonna return out to you one last time. Because I'm told the Better Business Bureau actually helps people I don't think I should have to hire a lawyer for this. But might see what you guys do.

  Business Response

  Date: 07/05/2023

  We will reach out to this customer once again and see what we can do to resolve this issue. We will need for her to bring the vehicle back with us so we can verify what she is talking about and work with the body shop to make things right.