Reviews

Review Details

• Review fromFelina H

  Date: 07/11/2025

  1 star
  Absolutely Regret This Purchase Repeated Transmission Failures and ************ I purchased my 2020 **** Explorer brand new, and within just 6 months the transmission failed and had to be replaced under warranty. At ****** miles, it failed again, but this time the dealership misdiagnosed the issue, charged me $1,256.35 for an unnecessary axle/actuator repair, and only later admitted it was actually the transmission again, and it wasn't under warranty. Options they offered for resolution all still cost me additionally money, I decided to trade it in at another dealership, and was never refunded for the mistaken repair they charged me for.Despite their service director and team acknowledging the mistake and promising a refund, Ive received no follow-up, no refund, and no accountability. The entire ownership experience has been riddled with mechanical issues and poor customer service. I would never recommend this vehicle or this dealership. Buyers beware especially if you're depending on your vehicle for safety and reliability.

  Clement Ford

  Date: 07/23/2025

  Ms. ***** brought her 2020 **** Explorer to Clement Ford for service after purchasing it from ********************* (now Clement Ford). Her vehicle has had previous warranty-covered transmission repairs and recalls.
  
  On April 9, 2025, Ms. ***** was charged $1,256.35 for replacement of a failed front axle disconnect actuator and intermediate shaft,based on confirmed diagnostic codes and verified part failure. This repair was not related to the transmission, and at the time, there were no transmission-related issues or codes present. Any later transmission problems were unrelated to this repair.
  
  Ms. ***** has requested a refund, claiming the axle repair was unnecessary. However, our technicians confirmed the failure and proper repair. No formal agreement for a refund was made or processed.
  
  We wish to reiterate that while Clement Ford is a certified dealership, we are not the manufacturer.Concerns related to repeated transmission failures, ongoing drivability issues,or patterns across model years fall under ******************* engineering and warranty administration. While we work closely with **** to support our customers, we are not responsible for warranty coverage decisions or design concerns.

  We regret that Ms. ***** feels her concerns were not fully resolved and acknowledges the inconvenience she experienced. That said, based on the diagnostic evidence, the verified component failures, and the nature of the services rendered, we stand behind the repair completed on April 9, 2025 and do not agree that a refund is warranted.

  We remain willing to assist Ms. ***** in coordinating any open matters with ******************,should she choose to pursue further warranty support.

  
  

• Review fromBrendan L

  Date: 07/08/2025

  1 star
  Not a fan of this dealership. I've read stories on social media about how Clement dealerships operate, yet gave them an opportunity to change my perception, and they failed. I purchased an extended warranty via **** in the finance department. I didn't really want it but **** told me I should get it and I can cancel it within 3 months and get my money back, that way I can make sure the car is taken care of for the first couple months. I figured sure, plus I'll be nice and let him get his cut for upselling it or whatever. Well then I go to cancel it at 2 months and they want me to bring in the car for an odometer reading, that I've put maybe 500 miles on, and I live an hour away. I get ahold of **** and he tells me to get a reading done at a ********* dealer and send it to him, and that will suffice. Okay, so I get it done at ***** ********* and send it to him. He says it's canceled, and I finally get him to send me proof of the cancellation form, because i had a feeling the situation wasn't done here. Mind you this whole cancellation process has taken literally 2 weeks of emailing back and forth, just to cancel a warranty. Primarily because communication ***** on the other end. Well when **** told me it was canceled, he said it would come off of my loan in 6-8 weeks. Well surprise surprise, here we are at 11 weeks and my warranty still hasn't been canceled. On my paperwork the service contract says I'd receive a receipt of cancellation within 15 days of them being notified. So evidently the paperwork was never submitted. I emailed **** again and its been over a week without a response. Unfortunately I gave Clement Ford the opportunity to prove my initial suspicions wrong and they didnt even try. There are so many dealerships out there people, do yourself a favor and take your business somewhere else, somewhere that actually values you as a customer. Places this bad are rotten from the top down.*if this review allowed more space, I would gladly share more*

• Review fromJohn H

  Date: 02/09/2025

  1 star
  We bought a new Escape in December. Had some problems one of which is the upholstery on the back seat is damaged. The other was the dashboard went blank, turns out it needed a new dashboard. They tell you when you buy a new car and need service no problem theyll give you a loaner. Evidently they only have a couple of loaners so youll have to fight like h*** to get one. They have had our car since December. It is ready for pick up today. But they refuse to fix the back seat. Not covered by warranty they say. It was that way when we bought it they promised to fix it. The sales manager wont even return my calls. Im done fighting with them, Ill report them to the BBB and cover the damage, I shouldnt have to but I will. Be careful with these people they are NOT RELIABLE!

  Clement Ford

  Date: 03/11/2025

  Thank you for reaching out and sharing your experience with us. We genuinely appreciate your feedback and take all customer concerns very seriously.
  
  We are sorry to hear about the issues you faced with your new Escape, particularly regarding the upholstery on the back seat and the dashboard. We understand how frustrating it can be to deal with these matters,and we sincerely apologize for any inconvenience this has caused you.
  
  We are pleased to inform you that we will be contacting you shortly to discuss reimbursement for the seat repair. It is our goal to ensure that every customer has a positive experience, and we are committed to addressing any issues that arise.
  
  We also understand your frustration regarding the loaner vehicle situation and the lack of communication from our sales manager. We are reviewing our processes to ensure that we can better serve our customers in the future.
  
  Thank you again for bringing this to our attention. We value your business and hope to resolve this matter to your satisfaction.

• Review fromJamie H

  Date: 10/10/2024

  1 star
  On June 28, 2024 i purchased a 2016 Dodge Challenger. 2 days after I bought it I realized the front right bumper wasn't attached. Attempted to have the pieces ordered by my salesman who eventually quit. Weeks went by and nothing. Apparently the bumper bracket was missing along with universal clips. I wasn't going to pay to get it fixed because it was sold to me that was unknowingly. The sales manager told me they have no intention of fixing it because the salesman told them my kids were doing burnouts and hit a pothole which was a huge lie. Not sure why that comment was made at all. They didn't do anything to make it right. The manager could barely even make eye contact with me. I did NOT LIE. The previous owner banged this car up alot which I noticed but scratches are trivial. Having a detached bumper is a problem that I did NOT cause and their incompetent mechanics did not catch that at all before it was sold to me. Im so furious about all of it. They never answered my calls. I had to physically go up there all the time for answers that I never seemed to get. Not sure how they stay in business because they sell broken used cars. And they never even topped my fluids off before it was given to me as well. Its shameful that a business like this is able to still operate.

  Clement Ford

  Date: 01/16/2025

  Thank you for reaching out to us regarding your experience with your recent purchase of the 2016 Dodge Challenger. We understand how important it is for our customers to feel confident and satisfied with their vehicles, and we appreciate the opportunity to address your concerns.
  
  After a careful review of your situation, we want to clarify a few key points. The damage to your car was brought to our attention by your salesperson before your initial complaint. Secondly, our technicians conducted a thorough inspection of the vehicle before the sale and did not observe any pre-existing damage that would have caused the bumper to be detached.
  
  We acknowledge your frustrations regarding communication and service, and we are committed to improving in these areas. While we understand your disappointment,we are unable to accommodate your request for free repairs at this time.
  
  We genuinely appreciate your feedback and will use it to enhance our services moving forward. If you have any further questions or concerns, please feel free to reach out directly to our management team. Thank you for your understanding.

• Review fromDennis M

  Date: 09/30/2024

  1 star
  I am filing a complaint against Clement Ford located in ********, ********, for false advertising. On September 25, 2024, I found an advertisement on ******** Marketplace for a 2023 **** F-150 ******************** The ad listed the vehicle at a price of $55,495, claiming a discount from an MSRP of $155,000. Upon visiting the dealership, I was informed that the advertisement was incorrect and should have been removed earlier in the day. However, as of 4:38 PM, the ad was still active and accessible online. I believe this constitutes false advertising and potentially bait-and-switch tactics. I have attached a screenshot of the advertisement as evidence. I request that the BBB investigate this matter and take appropriate action to ensure fair business practices. Thank you for your assistance.

  Clement Ford

  Date: 12/12/2024

  Thank you for taking the time to share your concerns regarding your recent experience with Clement Ford. We sincerely apologize for the confusion caused by the incorrect advertisement for the 2023 **** F-150 ******************** We understand how frustrating it can be to encounter discrepancies like this,especially when you have made the effort to visit our dealership based on that information.
  
  We appreciate you bringing this matter to our attention, and we want to assure you that we take such issues seriously. While we do have disclaimers in place for our online listings, we recognize that this does not alleviate the inconvenience you experienced. Our team is committed to improving our processes to prevent similar situations in the future.
  
  Your feedback is invaluable to us, and we will be reviewing our advertising practices to ensure clarity and accuracy. We want to maintain the trust of our customers and provide a positive experience for everyone who interacts with our dealership.  We have enclosed a copy of the online disclaimer that is attached to every advertised vehicle.
  
  
  DISCLAIMER on our Website:Although every reasonable effort has been made to ensure the accuracy of the information contained on this site, absolute accuracy cannot be guaranteed.This site, and all information and materials appearing on it, are presented to the user "as is" without warranty of any kind, either express or implied. Not all manufacturer incentives can be combined. All vehicles are subject to prior sale. Price does not include applicable tax, title, license charges and $587.43 doc fee. Vehicles shown at different locations are not currently in our inventory (Not in Stock) but can be made available to you at our location within a reasonable date from the time of your request, not to exceed one week.
  Sale Price includes a $1,000 Trade assist discount. Trade vehicle must be an operable vehicle to qualify. Trade must not exceed ******* miles to qualify. Trade must be 10 years or newer. Some restrictions apply. Some rebates are not compatible with special APR. See a sales representative for details. Prices do not include additional fees and costs of closing, including government fees and taxes, any finance charges,$587.43 dealer documentation fees, any emissions testing fees or other fees.

• Review fromGina S

  Date: 09/11/2024

  1 star
  I left a review for Clement Ford on ******, bought F150 truck on June 8th, 2 days after an oil spot on our driveway, cracked oil pan, fixed it. Husband drove it about a wk he notices noise, putting out, not running right took it in to be checked they tell us the timings off & they will schedule us back, said ok to drive, parts were to be in Jul 9th, in but didn't schedule truck to get fixed. Needed a rental car, they agreed to give us one, husband goes up there on lunch, took his keys tell him they can't find a rental car. Husband said bring me my truck back I'll have to bring it back, they couldn't find keys, waited an hr & 1/2 4 his keys. We were told we needed to put 5g down 4 payments where we wanted them, we did, that day they only had 1 finance *** waited over 2 1/2 hrs to close the deal. Our salesman said 5G was 4 down payment. Sat down finance *** says, sorry you waited so long, I'm going to take care of you, says he's getting us 2 yr extend warr. 4 a little more,*****+ more a mth. ***** of our 5G down went to extend. ****. plus extra *****+ per mth. We were ok w/*****+ per mth. They bold faced lied to us. Salesman & finance ***. NEVER once did they say *****. was going to extend. ****. Sold us an already F'd up truck w/oil leak & timing problems,they deceived us verbally twice,2 different people.Truck in their shop Jul 25th. 8-19 waiting 4 **** to auth. repair or replace motor. We are 8G into the truck w/the down payment, taxes/licenses & 3 payments, drove it less than 3 wks. 8-19 I was told truck was being stripped down to take pics to send to **** for their auth. Supposed to get call back, NO. I called morn of 8-24 said same thing on 8-19. So on 8-24 we went there, truck was parked on lot w/tag# on mirror. Took a pic. I said this is our truck, pop ************ & see if they've done anything. Took a pic. Then mechanic came,said now that I have met you I will make sure I get with ********** will try to have this truck done for you by the end of next week.

  Clement Ford

  Date: 02/04/2025

  Thank you for taking the time to share your experience with us. We sincerely apologize for the frustrations you and your husband have encountered during your recent interactions with Clement Ford. Your feedback is invaluable, and we appreciate the opportunity to address your concerns.
  
  Sales Process:
  Regarding the financing and extended warranty, we want to clarify that our finance team is legally obligated to explain all warranty and aftermarket options thoroughly. The extended warranty you purchased was presented as an option, and it is standard practice that customers must agree to these terms. The down payment you made is applied to the overall financing of the vehicle, not directly to the warranty. We understand that this may have caused some confusion, and we regret any miscommunication that occurred during the sales process.
  
  Service Experience:
  On the service side, we acknowledge your concerns about the repairs needed for your F150 truck. After your initial visit on June 13, 2024, we identified and resolved the oil leak stemming from the oil pan drain plug, not the oil pan itself. Unfortunately, the timing chain issue that arose shortly thereafter was not something we could have predicted at the time of sale.
  
  We understand how frustrating it is to wait for parts, especially when they are on backorder. Our records show that we ordered the necessary parts as soon as the issue was diagnosed, and we were able to provide you with a rental vehicle at no cost to you during this time. We strive to keep our customers informed, and we apologize if there was any delay in communication regarding the status of your vehicle.
  
  Regarding the repairs, we want to assure you that we are committed to following all necessary protocols to validate warranty repairs. This process can take time, and we appreciate your patience as we work through these steps with Ford.
  
  Key Misplacement:
  We understand that the issue with the keys was frustrating. While we do not have specific recollections of this incident, we take such matters seriously and will work to improve our processes to prevent similar occurrences in the future.
  
  Once again, we apologize for the inconvenience you have experienced. Our goal is to provide our customers with the highest level of service, and we appreciate your feedback as it helps us improve. 

• Review fromTammy C

  Date: 09/06/2024

  1 star
  We purchased a new vehicle on April 24, 2024. The salesman, **** *., was very nice; however, from that point on it went down hill. Hindsight, my gut told me to walk away, and we should have! We traveled 90 minutes for this vehicle. It was the only dealer within a 4 hour drive that had the color we wanted. Truly, we should have done more research on this dealer. Everyone is entitled to their opinion, and I don't write too many complaints ... I am beyond angry!The business manager, ***** ******, who is no longer at this location, sold us the 'warranties'. I feel he was dishonest in his approach to the extended warranty. A few days later I contacted him to cancel the warranty. Filled out the appropriate paperwork and said it would take 5-days for the funds to be applied to our vehicle loan. Much time went on and heard nothing ... reached out the end of May, and another round of 'lies'. Pointed fingers at **** Protect, etc. Long story short, after my communication with **** Protect, the money was refunded to Clement Ford on August 9th. ********, the finance manager, is a joke! To date they still cannot tell us where our refund is! Four months we have been chasing this money ... me thinks they have internal problems. My advice, go elsewhere for a vehicle. Oh yes, we were charged for something called, 'NitroFill', that when we asked about this 'afterwards', it is only done at their dealership ... kind of difficult when we live 90-minutes away to have your tire pressure checked ?? They would not refund ... another sham!

  Clement Ford

  Date: 10/02/2024

  After reviewing the case, we would like to clarify the timeline and actions taken regarding the refund. ************************* issued a check to Clement Ford, which we subsequently processed
  on September 6, 2024, in accordance with the customer's request to apply the refunded
  warranty amount toward their vehicle loan. However, when the check was sent to Bank
  of America, they held it due to the loan already being paid off.
  Unfortunately, rather than returning the check, *************** required us to cancel it.
  We took immediate action and issued a new check for the full amount of $3,514.77,
  which was sent to the customer on September 27, 2024.
  We hope this explanation helps clarify the situation and demonstrates our commitment
  to resolving our customers concerns.

• Review fromMark L

  Date: 07/17/2024

  1 star
  Horrible experience with Clement Ford customer service. I made several inquires about a **** Explorer, such that all of my questions went un-answered. I provided specific instructions to contact me via email and or text, NO phone calls, as phone calls disrupt the work environment, and, I am not able to answer having a discussion. I was given the run around, such that the only logical response I received after a few days was the Explorer was no longer available. Based on my experience I conclude it was a bait and switch technique to get a potential buyer to purchase a different more expensive vehicle. The first response was they wanted to conduct a thorough inspection of my trade in. However, they said while doing so I am too look at the vehicles they have on the lot. Clearly they were not interested in showing me the specific **** Explorer I inquired about. I highly recommend avoiding this dealership and go somewhere else. There are many other auto dealerships to venture off too, stay away from Clement Ford.

  Clement Ford

  Date: 07/31/2024

  Thank you for taking the time to share your feedback regarding your recent experience with Clement Ford. We genuinely appreciate your input, as it helps us identify areas for improvement in our customer service.
  
  While we made multiple attempts to reach you40 in totalafter you expressed interest in a vehicle, we understand that our communication methods did not align with your preferences. (we would have attached the communication log if we were able to)
  
  Regarding the availability of the **** Explorer, we want to clarify that the vehicle was sold to another customer during your inquiry. We strive to be transparent about our inventory.  Our goal is never to engage in any bait-and-switch tactics.

• Review fromKevin G

  Date: 04/01/2024

  1 star
  NO No No!! ************************ Had a car in for a known TSB--which was declared a WARRANTY REPAIR. I was quoted a warranty repair--never asked for a single dollar, left the dealership with a statement saying I owed ZERO $$. Then the ****************** called me after I left the dealership saying to come back I owed them over $3,000! "If I didn't come back the money would be taken out of their paychecks" is EXACTLY what they said. NOPE. DO NOT USE THEIR SERVICE ***** Never will I use them again. I do NOT trust them at all.4/1/2024

  Clement Ford

  Date: 06/04/2024

  We apologize for the misunderstanding regarding the warranty repair work on your car. The Service Advisor initially believed the repair was covered under warranty but later discovered that it was not. We understand the frustration this may have caused and apologize for any inconvenience. Rest assured;you were not charged for the repair work in the end. Your feedback is valuable to us, and we will use it to enhance our communication and service processes.Thank you for bringing this to our attention.

• Review fromJason B

  Date: 02/14/2024

  1 star
  ******* ser ****, answered the phone like a someone who hated his customers, I asked if I could buy a Bronco that was incoming. His response was " I can see you don't live in the area so I will charge you $******.00 over sticker". He didn't say the words yuck you. But going by his tone, that's what I got out of the call. I wouldn't bother them about trying to buy it from them, except they listed it online for MSRP. That is not my fault. I have a friend that owns a small **** store, and didn't have any unused allocation, But *********************** said he will call in my complaint to **** for me, since he agrees that this price gouging will certainly help ruin privately owned dealership platforms. Judging from his cowardly-ness in hiding on the phone, listing the wrong price online, then telling someone ******. Deduction he must be a fat lazy poor employee choice of there owner ******************* Clement.

  Clement Ford

  Date: 06/04/2024

  We appreciate your interest in the Bronco Rapture and understand your disappointment with the market adjustment pricing. As a dealership, we aim to offer fair and competitive pricing based on market demand and availability. We apologize for any miscommunication during the initial phone call and appreciate your feedback.
  I would like to mention that specialty vehicles often come with a market adjustment. In the case of the Bronco Rapture, there is a market adjustment due to its rarity and limited production. This adjustment applies to all customer, regardless of location. Despite this, one of our sales managers did try to contact you to offer the vehicle at MSRP.