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Business Profile

Home Warranty Plans

Superior Home Protection

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Home Warranty Plans.

This business has 1 alert

Complaints

Customer Complaints Summary

  • 131 total complaints in the last 3 years.
  • 53 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/23/2025

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This "Final Notice" arrived in my mail on July 23, 2025. It says "our records indicate that you have not CALLED US YET." I laugh. I have never done business with these people, the name of which is difficult to find, but there it is at the bottom in very tiny letters -- Superior Home Protection.I've owned my home since 1988. It's been paid for for a looonnng time. I have no mortgage, warranty, or any other word they can come up with. Misleading language, false association, confusing content, scare tactics, deceptive practices. They tick all those. I really hate people who try to scam others. They need to get a real job.I tried calling the number so I could yell at them, but it's too late in the evening. I'll do it tomorrow.I looked this up online and it said to contact the Better Business Bureau, so I am.

    Business Response

    Date: 07/30/2025

    Thank you for your feedback. Your information has been removed from our mailing list, and you will not receive any further mail from us.

    Please note that similar notices may come from other companies in the industry that are not affiliated with Superior Home Protection.

    Superior Home Protection Customer Relations Team

     

  • Initial Complaint

    Date:07/09/2025

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company send a very misleading letter. Making it look like its urgent to contact them over the phone. Also saying is their final notice, and saying mortgage company require the home owners of buying home warranty.

    Business Response

    Date: 07/15/2025

    Thank you for your feedback. We understand your concerns and appreciate the opportunity to respond.

    Superior Home Protection sends direct mail to inform homeowners about optional home warranty coverage. We are actively reviewing our materials to ensure they are clear and not misleading.

    As requested, we have removed your information from our mailing list, and you will not receive any further communications from our company.

    Thank you again for bringing this to our attention.

    Superior Home Protection Customer Relations Team

  • Initial Complaint

    Date:07/08/2025

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a letter in the mail telling me that my home warranty has expired and that the company was provided by my mortgage lender to renew warranty services before July 8th 2025. I called believing I was renewing a warranty that was provided by my mortgage lender. I contacted my mortgage lender and they stated that they are not affiliated with the business. I then contacted the business to cancel the policy and they hang up or they place me on hold indefinitely. I just want to cancel policy.

    Business Response

    Date: 07/14/2025

    Thank you for your feedback. Were sorry for any confusion the notice may have caused and appreciate the opportunity to clarify.

    Per your request, your coverage was canceled the same day it was activated, and as a result, the policy was voided in full. The initial investment of $295.00 was also voided on July 8, 2025, and will be released by your financial institution as it clears from pending status.

    We appreciate you reaching out and have also removed your information from our mailing list to ensure no further communications from our company.

    Sincerely,

    Superior Home Protection Customer Relations Team

  • Initial Complaint

    Date:07/01/2025

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Quit mailing me your "final notice" no one wants your product. I've had way too many within the month I've lived in my house.

    Business Response

    Date: 07/08/2025

    Thank you for your feedback. We understand how unwanted mail can be frustrating, and we appreciate the opportunity to address your concern.

    We have removed your information from our mailing list, and you will no longer receive any further notices from Superior Home Protection.

    Thank you for bringing this to our attention.

    Superior Home Protection Customer Relations Team

  • Initial Complaint

    Date:07/01/2025

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I recently bought a house and have received several very official looking notices from this company called Superior Home Protection. In the process of moving and all of the changes going on with purchasing a new home, this company is taking advantage and almost fooled me into calling to send them money. This is unethical and this company should not be allowed to falsely advertise like this.

    Business Response

    Date: 07/22/2025

    Thank you for your feedback, and we sincerely apologize for any confusion or concern our mailings may have caused during your move.

    This appears to have been an error in processing with our marketing letters, which resulted in two letters being sent rather than one. This issue has since been corrected. We have also removed your information from our mailing list, and you will not receive any further notices from our office.

    Were truly sorry again for the inconvenience and frustration this caused.

    Superior Home Protection Customer Relations Team

  • Initial Complaint

    Date:07/01/2025

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    THE COMPANY CONTINUES TO SEND " FINAL NOTICE" LETTERS TO US ALMOST DAILY. THEY HAVE BEEN CALLED AND TOLD TO TAKE US OFF ALL MAILINGS ETC! THEY REFUSE TO DO SO AND DO NOT EVEN INCLUDE THEIR INFORMATION ON THE MAIL OR LETTER!

    Business Response

    Date: 07/07/2025

    Thank you for bringing this matter to our attention. We understand your concerns and appreciate the opportunity to clarify and resolve the issue.

    Based on the information provided, we have removed your information from our mailing list, and you will no longer receive any notices from Superior Home Protection.

    We reviewed our records and found that only two letters were sent to your address. If you are receiving similar mailers more frequently, they may be coming from another company, as multiple businesses in our industry use similar marketing formats.

    Additionally, we were unable to locate any phone calls between your number and our company. If you are able to provide the phone number used to call us or the number that attempted to contact you, wed be happy to investigate further.

    We appreciate you taking the time to bring this to our attention and are committed to ensuring your concerns are fully addressed.

    Superior Home Protection Customer Relations Team

  • Initial Complaint

    Date:06/30/2025

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received an unsolicited piece of junk mail from Superior Home Protection... one of those "Final Notice" things that looks like it's from your mortgage company, but it's only trying to sell you a home warranty. I am part of the OptOutPrescreen on junk mail and I still received this.

    Business Response

    Date: 07/07/2025

    Thank you for your feedback.

    We have reviewed your request and have removed your information from our mailing list. You will not receive any further notices or communications from our office.

    We appreciate you taking the time to share your concerns.

    Superior Home Protection Customer Relations Team

  • Initial Complaint

    Date:06/23/2025

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Deceptive letter about a home warranty and word is trying to convince that its affiliated with our bank. Also using language to get me to hurry up and call as there is an expiration date thats real close! Appears to say I already have their coverage and if I dont renew right now I wont be able to get At this discount, which isnt listed!!

    Business Response

    Date: 06/30/2025

    Thank you for your feedback. We apologize for any inconvenience that our notice caused, and we appreciate the opportunity to respond.

    While our letters are intended to inform homeowners about optional home warranty coverage, we respect your request and have removed your information from our mailing list. You will not receive any further communications from our company.

    We appreciate you taking the time to share your concerns.

    Superior Home Protection Customer Relations Team

    Customer Answer

    Date: 07/02/2025

    Better Business Bureau:

    I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution. 
     
    Sincerely,

    ****** ***

  • Initial Complaint

    Date:06/12/2025

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Received the following sham letter: Final Notice allegedly from my bank giving me a date by which Im to contact them to avoid home warranty cancellation. I called and asked if they were with my bank and she said they were a third party vendor.

    Business Response

    Date: 06/18/2025

    Thank you for your feedback. We appreciate the opportunity to respond and clarify.

    Superior Home Protection is an independent company that offers optional home warranty coverage. The letter you received was part of a general marketing campaign and was not sent by your bank. While our mailers may reference publicly available mortgage information to personalize offers, we are not affiliated with any mortgage lender.

    We understand how this may have caused confusion, and we are currently reviewing the language in our materials to ensure it is clear and transparent. As requested, we have removed your information from our mailing list to prevent any further communications from our company.

    If you have any additional questions, our Customer Support Team is available at ************.

    Sincerely,
    Superior Home Protection Customer Relations Team

  • Initial Complaint

    Date:06/11/2025

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In June 2025, I received a letter in the mail marked as a Final Notice Immediate Response Required, Secured By ******************, which is the company with my home loan. Nowhere on the letter is the name of the company who sent the letter, Superior Home Protection. The letter is deceptive, indicating that my home warranty is going to lapse. The sales person who I spoke with to collect information / do my research was trying his darndest to collect $4,757 from me over the phone. He kept referencing that he can only offer an inspection waiver on this very phone call. After asking which company he is speaking on behalf of, I realized it was a scam / deception.

    Business Response

    Date: 06/18/2025

    Thank you for bringing this matter to our attention. We understand your concerns and appreciate the opportunity to respond.

    Superior Home Protection offers optional home warranty coverage through direct mail marketing. The letter you received was part of a general marketing campaign intended to inform homeowners that coverage may be available. While public information such as mortgage providers may be referenced to personalize these offers, we understand how this can be misinterpreted and are reviewing the language used to ensure it is clear and not misleading.

    We regret that your conversation with one of our representatives did not meet your expectations. While we may offer inspection waivers or discounts during the enrollment process, customers are never obligated to proceed, and we support every customers right to fully understand whats being offered.

    Based on your feedback, we have removed your information from our mailing list to ensure no further communications are sent from our company.

    If you have any additional concerns or would like confirmation of your removal, our Customer Support Team is available at ************.

    Sincerely,
    Superior Home Protection Customer Relations Team

Superior Home Protection is NOT a BBB Accredited Business.

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