Complaints

This profile includes complaints for AAA Home Services's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  AAA Home Services

  827 W Terra Ln O Fallon, MO 63366-2367

  
• 

  AAA Home Services

  7428 Mexico Rd Saint Peters, MO 63376-1300

  
• 

  AAA Home Services

  15620 Manchester Rd Ste 26 Ellisville, MO 63011-2276

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I needed washer fixed in August 2025. I was told a part would need to be ordered. Due to the service charge being a little bit expensive i could not afford that i told him that i would call them when i got my finances in order in about a month of two. When the part came in i was told that the service charge had went up. The manager explained to me that the receipt stated that a thirty day warranty was on the service charge however no one explained that to me initially.

  

  Business Response

  Date: 11/24/2025

  Our service fee did increase to $110 on October 1, 2025. 

  That covers the diagnostic and recommendation for repairs....

  Our service call fee does cover 30 days ....

  If you have any questions, please contact *** at ************.

  Thanks -

  ***

• Initial Complaint

  Date:10/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The tech said I needed a part for my refrigerator, part was installed and the refrigerator still didn't work. Tech left parts off of the refrigerator which we didn't know where they went. If the part is defective shouldn't it be replaced or refunded. Called to talk to a supervisor whom was suppose to return my call after looking into the matter. Never got a return call. Can't leave a message for the supervisor because their voicemail is full. Feel I have been cheated as a senior citizen. I might be old but I'm not stupid

  

  Business Response

  Date: 10/31/2025

  In reviewing your complaint, we have decided to refund your service call with us. 

  You will receive your refund check in 7-10 business days.

  Sincerely,

  AAA Home Services

• Initial Complaint

  Date:08/26/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  See the attached file for full details. In summary, I am requesting a full refund due to the companys failure to fully disclose all relevant information, which ultimately influenced my decision as a customer. This caused significant inconvenience and led me to spend money I otherwise would not have, had I been fully informed from the beginning.

  

  Business Response

  Date: 09/15/2025

  Had I been able to speak with his supervisor, I would have asked the following:
  1. When I called the Parts Department the morning of the 19
  th
  , why did the guy ask for
  my ticket number to avoid ordering a replacement part if one had already been
  ordered?  That is our process for ordering parts....
  2. How did ***** claim to have the part on the 19th when ** stops processing next-day
  orders after 1:00 p.m. ET, and I didnt even speak to him until 1:19 p.m. CT? I know
  this cutoff time because I nearly ordered the part from ** myself. The earliest he
  could have received it would have been the 20th. We did not order part from **, we ordered part from one of our suppliers.
  3. ***** claimed he was going to send a technician to my home with the replacement
  part, but I had already ordered mine. How would he have known I ordered a
  replacement? The only person I told about my plan to order the part was the
  technician. If the tech truly dropped off the ticket immediately after leaving my
  house, why would ***** still order a part knowing I was placing my own order the
  next day? The tech texted ***** the invoice and he ordered the part by 3pm .
  4. If ***** intended to order the part and have it overnighted, why didnt he call me
  back with an update and schedule an appointment? Any competent manager would

  - We do not call our customers unless we have the part at the store from the supplier....that's our policy. Sometimes we don't get the part delivered when its says its going to be delivered....

  Customer Answer

  Date: 09/15/2025

  Complaint: 23798348
  
  I have reviewed the business' response and am rejecting it because: All they did was focus on the questions asked, which were just to point out managements dishonesty related to my complaint. The actual reasoning behind me requesting a refund was because all information regarding the initial repair was not fully disclosed to me. There was no acknowledgement of this in their response, nor did they attempt to offer any type of refund. 
  
  
  
  Sincerely,
  
  ******* Love

  

  Business Response

  Date: 09/16/2025

  To resolve this issue, we will refund you in the amount of of $254.00. I will send a check to you today. You should receive it in one week.

  Customer Answer

  Date: 09/23/2025

  Better Business Bureau:
  
  I have reviewed the business' response regarding complaint ID ******** and will accept the refund amount offered. 
   
  Sincerely,
  
  ******* Love

• Initial Complaint

  Date:07/31/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Monday, July 28, 2025, AAA Home Services arrived at my home to service my ** washing machine which was overflowing into other rooms of the home. The technician *** ran te washing machine and at the time of his visit it did not overflow. The technician stated that the valve may be going bad but there was no way to tell since the model number and serial number was not present on the machine. The technician then showed me a picture he had taken of the soap and fabric softener dispenser where from use the manufacture printing had been washed away. I explained to the technician that the label for the model number would not be placed at the location and is usually found on the back of the unit. He refused to pull the unit out and asked if I had the manual. Yes somewhere but at the time I could not find it. I paid the technician $95 and he left. I went back to the washing machine and on the side of the machine was the model number and a QR code for any additional information he needed. I was very upset as the technician did not even try to locate the model number and was only interested in securing the $95. I contacted the office and voiced my concerns and was told to take a picture and send to them to order parts. I explained to the manager ***** ******, that someone need to come back out to make sure that that's what's really wrong with the unit. I explained that the service technician did nothing but run water in the tub. He never pulled out the machine to see if there was a issue with the hose or anything. I've used this company previously for other appliances and never experienced this kind of service. I will never use them again.

  

  Business Response

  Date: 08/08/2025

  I am investigating this matter internally....and will report back early next week.

  Thank you -

  ***

  

  Business Response

  Date: 08/11/2025

  Based on the picture we were sent on this unit, the price to repair for the part and labor is $316.00 We can apply a $25 coupon to the overall repair costs as well.

  Let us know if we should order the parts to repair the unit...

  Thanks -

  AAA Home Services

  Customer Answer

  Date: 08/15/2025

  Good Morning, 

   

  The email that was sent stated there was an attachment with the response from ***. I didn't see a response on my end or an attachment. Please forward at your earliest convenience.

  Thanks, 

  ****

   

• Initial Complaint

  Date:06/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My father had a scheduled washer repair with AAA Home Services, who had previously serviced it under warranty. **No $95 fee was disclosed**not on their website, during scheduling, or in the confirmation call.When technician arrived, he demanded $95 upfront and told my elderly mother she would owe it even if no service was performed and that he would not leave until it was paid. This created a hostile and coercive atmosphere that deeply concerned my father and me. I have a recording of ******* aggressive tone during his call with my ********* father sent my brother-in-law to the home out of concern, and the technician demeanor immediately shifted to less aggressive once another man was presenta deeply troubling dynamic that suggests he acted differently when a woman was alone.He inspected the washer and said there was no issue, implying my father didnt understand modern machines. When asked why *** accepted the appointment despite past warranty service, the technician said, Its not my job to explain this to you. He also claimed a supervisor would callno one ever followed up.The invoice listed the visit as a warranty call, contradicting the $95 fee. If valid, the charge should have been clearly ************* father tried 3 times to escalate. He was routed to a full voicemail twice, and staff transferred him again without speaking. On the third call, he was told the *** had left for the day. No manager ever responded, even after contact info was *********** father also called the warranty provider to file the visit *********** still failed to respond.This experience was distressing, coercive, and unprofessional. **** staff require serious retraining, and this conduct does not reflect an A+ BBB rating.We request a formal response, a review of the technicians conduct, and clarification of where the $95 fee is disclosed on AAAs website or materials.

  

  Business Response

  Date: 06/16/2025

  I will investigate and report back within ***** hours.

   

  Thank you - ***

   

  

  Business Response

  Date: 06/18/2025

  ***** - We always charge $95 for our service call fee to assess any appliance we look at.....we cover that when the appointment is scheduled. 

  In the interest of resolving your complaint, we have decided to refund your service call of $95.

  You will receive a check in the mail in 7-10 business days.

  Thank you - 

  AAA Home Services

  

  Business Response

  Date: 06/18/2025

  Please send me the address on where you what the check sent and who the check should be made out to.

  Thank you.

  AAA Home Services

• Initial Complaint

  Date:02/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In 2019 my mom spent almost $5,000 on a new furnace from them, and purchased a warranty. Now she has a gas leak from a part that needs fixing, and they are saying they will not honor the warranty she paid for because they no longer service the area. I understand them not servicing new customers but I feel like its bad business to not honor the needs of their current customers. They did not even offer a refund on the money she spent on the warranty. She is currently in the house with no heat, and she is having a hard time having someone to come fix the issue.

  

  Business Response

  Date: 03/14/2025

  I will investigate the matter with our management team and respond back early next week. Thank you for bringing it to our attention. 

   

  ***

  

  Business Response

  Date: 03/14/2025

  We do not have record of an installation taking place at this address on file. 

  WE do not have a phone number on record that was provided in this complaint. 

  Please provide the address on where this installation took place in 2019 as well as a valid phone number for this installation.

  Please provide an accurate model and serial number of the unit in question as well. 

  Thanks -

  AAA Home Services

• Initial Complaint

  Date:01/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In late March of 2024 we contacted ****** Brother's for a refrigerator ice machine repair. The refrigerator was still under warranty. *** was contacted to facilitate the repair. The repair man came out, and stated he was missing a small piece that would need to be ordered. Every time we call to get the status of the missing part, we just get told the part isn't in yet and we get hung up on. ****** Brother's and their parent warranty company have also tried to reach out to *** and cannot get any information either. It has been 10 months since we've had a working ice maker and we just want it fixed like we were told.

  

  Business Response

  Date: 02/07/2025

  We are in the process of reviewing that warranty call and the status of that part. I will have an update in 72 hours.

   

  Thank you - AAA Home Services

  

  Business Response

  Date: 02/10/2025

  Following up on this service call, we received all of the parts except for one from the parts supplier....it was originally supposed to be delivered on 4/9 then it was moved to 5/31 with no *** and it was finally delivered in December 2024. Your 3rd party warranty company closed the claim in Sept. 2024 due to the age and availability of these parts for that unit. I would suggest contacting your 3rd party warranty company for this situation. We do not dictate their rules regarding their warranty. If you would like the unit fixed with anon-warranty cash service call, please contact us at ************ and schedule that appointment. 

  Thank you - AAA Home Services

• Initial Complaint

  Date:12/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 7, 2024, *** from AAA Home Services came to our house to look at our toilet, which had been leaking. The charge for this visit was $97.85. He indicated that we needed a new toilet and that the cost for AAA to provide a new toilet the same size as the one that was leaking would be $925. On November 11, ****** and **** brought a new toilet and installed it. After they left we noticed that the length of the new toilet was 3" shorter than the one that was replaced. We thought that we could make do with this, but after a short time, we realized that the smaller toilet was not comfortable for us. My wife and i are both senior citizens with disabilities. When I called AAA Home Services they indicated that all they could do was repeat the process for another $1000+ price, and that the correct size toilet would be installed. We believe that AAA Home Services should install the correct size toilet promised, without the additional charges.

  

  Business Response

  Date: 12/10/2024

  We will investigate internally and report back very soon on what we can do to solve this problem for you. Thank you.

  ***

  

  Business Response

  Date: 12/11/2024

  We reached out to **** ****** this morning and left a message. on their home phone line

  We wanted to schedule a free in home visit with our master plumber to resolve the issue.

  Please call *** at ************ to confirm - thanks. 

• Initial Complaint

  Date:09/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Residence has a defective refrigerator which has failed cooling, will not freeze, ice maker will not work. We have a contract opened with AAA on 2/20/23 The Silver Plan. The company can't fix the issue it's been almost 10 months of in/out service calls to include additional service calls. Customer had lost groceries going bad due to the constant issues reported. Customer doesn't understand why our maintenance issues aren't resolved and feels the *** should now replace the refrigerator immediately. **************** when extremely rude and refuses to provide her name to further report her to management.

  

  Business Response

  Date: 09/17/2024

  The manufacturer ** gives a 90 day warranty and we back that warranty from the time of service. 

  The 1st invoice the company provided is out our company.....

  We do not sell ** appliances. We do some warranty work for ** and follow their rules for service. 

  On 9/12/2024 - service tech from AAA serviced unit and replaced the filter dryer and step valve and unit checked out OK.

  If they want a replacement, they need to contact ** directly,

  ***

• Initial Complaint

  Date:06/18/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a AAA Home services service club member. Originally called them on June 7, 2024 to cancel my membership. I was instructed to send e-mail to *************** to complete my request with reason. Followed up with the requested e-mail that day at 11:43am. Today is June 18th, 2024 and I have been billed another monthly fee for the service club. Called again at 11:30am, and person not available to assist. I resent original e-mail at that time. I called back at 1:45pm, and got confirmation that e-mail was received, and inquired about still getting billed. The lady was very rude and stated she was busy. Requested a refunded and to stop billing me for the monthly fee. By the way I was addressed on the phone, and e-mail ignored-I am assuming neither will occur.

  

  Business Response

  Date: 07/18/2024

  We refunded the $19.99 on June 18 via credit card refund. 

  The membership has been cancelled as well.

  Dan