Complaints
Customer Complaints Summary
- 7 total complaints in the last 3 years.
- 2 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:01/23/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Request for Credit due to Missed Trash Pickups Dear: **** Owner , I hope this email finds you well. I am writing to express my concern regarding the missed trash pickups at our location, [Number 20 ***** Court foristell mo *****], and all the neighbors as well, due to bad weather conditions. While I understand that inclement weather can pose challenges to your operations, I believe it is unfair that we are not receiving credit for the days we paid for but did not receive the service. As you are aware, we have been loyal customers of ********************** Trash Pickup and have consistently made timely payments. However, for an entire month, your team was unable to pick up our trash due to weather conditions. I acknowledge that this was beyond your control, but I strongly believe that we should receive credit for the days we paid for but did not receive the service. I would like to request that you consider providing us with a credit for the missed pickups. This would be a fair gesture, considering we have paid for a service that was not delivered. I would appreciate it if you could look into this matter and provide a suitable resolution. Please let me know if there is any additional information you need from me to facilitate this request. I appreciate your attention to this matter, and I look forward to hearing from you soon. Thank you for your understanding and cooperation. Best regards,
Business Response
Date: 02/07/2025
Complaint ID#******** ****** ****** was resolved on 1/29/2025 over the phone.Thank youInitial Complaint
Date:01/16/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We pay Grace Hauling for trash pickup service and they are not providing the service. We have not received trash pickup from Grace Hauling since December 31, 2024. I spoke with someone at their office today 1/16/25 about it. She stated due to the weather, and road conditions, the next possible pickup date will be 1/21/25. Our road is not remotely impassible, everyone in the development has been driving to/from work the whole time we have been missing services. I gave them the benefit of the doubt for the first week and did not call. However, it will now be 3 weeks between pickups according to the lady on the phone. I asked nicely for a credit to my account, for the services I have paid for, that have not been provided. She said No, they do not give credit. All I ask is for reimbursement or credit for services I have paid for that have not been provided. They are unfortunately my only trash option as well. I think they probably know this and treat customers accordingly. ThanksBusiness Response
Date: 02/13/2025
Please see the attached pictures. We apologize for your missed pickups due to the weather. Unfortunately, we can't control the weather and trash trucks are not like cars. They are like big sleds on ice. We normally do not give credits. When the trash is picked up we take all of it. We have to pay the landfill bills for the trash that was taken and we do attempt to pick it up. As you can see from the pictures, we did drive out there. We were unable to drive down your road due to it not being properly cleaned.Customer Answer
Date: 02/13/2025
Complaint: 22820583
I have reviewed the business' response and am rejecting it because:
I appreciate the response and the apology. However, in any other line of work, you can not charge people for a service that was not provided. Whether it was weather related, or sickness, etc... I see your pictures, but it's hard to tell that it is a rock base, not normal pavement that I could understand would be slick. And the road was still like that when they did finally come down... Unfortunately, the response is unsatisfactory excuses.
Sincerely,
**** *******Initial Complaint
Date:06/15/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I cancelled services with them over a month ago and I havent received my money I paid them for the quarter. At this time I want all my money I just paid them back in May.Business Response
Date: 07/05/2024
When a customer cancels service, we tell them refunds take 30 days. Customer quit on 5/15/2024. As you can see customer was refunded back on 6/12/2024 to his credit card ending in 2685.Customer Answer
Date: 07/12/2024
I did respond to you. Grace Hauling failed to return my money when I canceled service with them and held my payment hostage. I returned all of their property and still no refund. Not until they decided to after getting the BBB involved and my bank. Grace Hauling didnt honor anything! Very bad customer service!
Initial Complaint
Date:12/08/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ended my agreement with this company 3 weeks ago. The picked up the trash can and I thought it was the end. They sent me a bill 10/07 for $54.78 for three month. You always pay in advance and I would have to have this bill in September for a bill now. They also added a $5 dollar service fee I don't know what I is. This is fraudulent. Once I ended the contract, I should have been released of any obligation.Business Response
Date: 12/21/2023
Customer was billed on September 1, 2023 for the months of September, October, and November. The 9/1/2023 bill was for $61.47. Customer called and cancelled service on 10/30/2023. We picked up the trash for this customer the months of September and October. Customer was issued a credit for the month of November for the service not provided. Remaining balance on the 9/1/2023 bill was $39.78. Customer did not pay the bill. A late fee assessed on 9/30/2023 for $5.00 for non payment. The October 1,2023 invoice was for $44.78. Customer never made a payment. Customer was assessed another late fee on 10/31/2023 of $5.00. Customer was sent another invoice on 11/1/2023 for $49.78. Customer never made a payment. Customer was assessed another late fee on 11/30/2023 of $5.00. Customer was sent another invoice on 12/1/2023 $54.78. Customer does owe us for the service he did receive the months of September and October. Customer was assessed the late fees because he didn't pay.Initial Complaint
Date:08/14/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I've been living at this address for almost a month and have not had a trash pick up and my trash bins have not been deliveredBusiness Response
Date: 09/02/2022
Customer stated he has been living at his address for almost a month. Customer said he did not have trash pickup and his trash bins had not been delivered. Customer started with us on 8/1/2022 and filed this complaint on 8/14/22. The had only been with us 14 days. Customer called on 8/5/2022 saying cart was not delivered. He did not mention that his trash had been missed when he called on 8/5/2022. Cart was delivered on 8/15/2022. Customer was given a 2 week credit for the cart and 3 week credit for his trash not being picked up. One of the customer service reps tried to reach out to customer on 9/1/2022 at 9:53am to discuss and customer did not answer. She could not leave a message due to customers voice mail being full.
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