Business ProfileforTrue Fitness Technology

We bought a True Treadmill Excel 900 with the 16” screen on 9/26/2020 and spent $7500 on the treadmill from our local dealer. One of the main selling points from True is the larger screen that you can stream shows and movies while on the treadmill. For the first year the screen worked great, no problem streaming. The Netflix stoped working, we called True and they said they are waiting for an update to the software, our local dealer came out also and they were told the same thing from True. Disney plus still worked so we used that while waiting for the update. About 6 months ago Disney stopped working and now none of the streaming service work because the chrome software is out of date. We called True and they told us they were waiting for an update and they would get back to us, they never did. We emailed True and they never responded. We called our local dealer who came out, ran the update they had but it still didn’t work. They called True and was told that our unit was old so the updates were low on the list, newer models have priority - our unit is less than 3 years old. They told us that they are a fitness company so that comes first. If you aren’t going to support the features like streaming services, then they should not offer them. The treadmill itself works fine, but the extra features that go with it do not.