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Business Profile

Ecommerce

EveryMarket

This business is NOT BBB Accredited.

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This business has 1 alert

Complaints

Customer Complaints Summary

  • 74 total complaints in the last 3 years.
  • 11 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/01/2025

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Receipt from Everymarket *** Receipt #****-7210 AMOUNT PAID$43.05 DATE PAIDSep 22, 2025, 1:13:19 PM PAYMENT METHOD Link Link SUMMARY Order: EM20-1997424-PX84BP8R $43.05 Amount paid $43.05 If you have any questions, contact us at ***************************** or call us at ***************. Something wrong with the email? View it in your browser. You're receiving this email because you made a purchase at Everymarket ***, which partners with ****** to provide invoicing and payment processing. I ordered organic non gmo elephant garlic bulbs. To date I have not received the order.I e mailed and they responded they are sorry I havent received my order.Then they sent me tracking and said my order will arrive Oct 3But i open the tracking and its for a city called ******, I dont even know where that is and it was delivered September 19th.I placed my order September 22I e mailed back and all they said was they will reach out to their warehouse I dont believe I will ever see my order or my money

    Customer Answer

    Date: 10/02/2025

    I have asked the business for a complete refund to my original payment 

    Customer Answer

    Date: 10/09/2025

    Apparently there is an issue with *** with a damaged package and missing paperwork. I called *** and was told the vendor did not respond to them. I emailed the vender Everymarket again with this information and no response. I just want my money refunded. 

     

    Customer Answer

    Date: 10/09/2025

    Apparently there is an issue with *** with a damaged package and missing paperwork. I called *** and was told the vendor did not respond to them. I emailed the vender Everymarket again with this information and no response. I just want my money refunded. 

     

    Customer Answer

    Date: 10/23/2025

    The company refunded my money

  • Initial Complaint

    Date:09/26/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am the owner of Nail Diva and I recently discovered that EveryMarket is listing my product Nail Diva Nail Polish Remover Tool for sale without my authorization. The listing, product name, description, images, logo .. literally everything without permission. The direct URL to the listing is ******************************************************************************************************************* The listing is fraudulent - I have not given EveryMarket or any other third party the rights for them to sell this product or represent my brand. I called them via their phone number on their website and sent them an email requesting removal of my product from their website.I am requesting the immediate removal of my brand and all of it's products falsely advertising and representing my brand and it's products. The misuse damages my brand and confuses customers.Desired Resolution: IMMEDIATE removal of all unauthorized Nail Diva product listings and brand mention. Written confirmation that my brand and products will no longer be listed without my permission, and clarification on how my product ended up on their platform without my ************ seems like this happens often and that the business should be shut down.

    Business Response

    Date: 10/15/2025

    Dear BBB and Owner of Nail Diva,

    Thank you for bringing this matter to our attention. We sincerely apologize for any unauthorized use of Nail Divas product on Everymarket.

    We are only engaged in the dropshipping business and mistakenly uploaded this product data. All relevant data have already been removed.

    Additionally, no orders have been placed, and we will take measures to prevent similar issues in the future.

    If you notice any other listings related to this matter, please let us know, and we will take immediate action.

    We respect your brand and appreciate your understanding.


    Sincerely,

    Customer Answer

    Date: 10/16/2025

    Better Business Bureau:

    I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution. However, their response is a lie. They emailed me directly and told me that they purchased the product through ****** and yet wouldn't provide their order number. Although they removed my product and brand from their website I do believe that there is no way they could have made this 'mistake' and that it was intentional. A scam to get people's money.
     
    Sincerely,

    ******** *********

  • Initial Complaint

    Date:09/25/2025

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My product that I have listed on **** is being listed on your website without my consent. Theyre using my pictures and my exact product information on their listing and even my listing number as their item number. Theyre marking it up to over 3x my price, and I never consented to this. Please take this down, the item number is ************

    Business Response

    Date: 10/15/2025

    Dear BBB and **** Seller,

    Thank you for bringing this matter to our attention. We sincerely apologize for any unauthorized use of item listing (************) on Everymarket. 

    We are only engaged in the dropshipping business and mistakenly uploaded this product data. All relevant data has been deleted.

    Additionally, no orders have been placed, and we will take measures to prevent similar issues in the future.

    If you notice any other listings related to this matter, please let us know, and we will take immediate action.

    We respect your brand and appreciate your understanding.


    Sincerely,

    Customer Answer

    Date: 10/16/2025

    Better Business Bureau:

    I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution. 
     
    Sincerely,

    ******* *****

  • Initial Complaint

    Date:08/07/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am the owner of **************, and I recently discovered that EveryMarket is listing one of my branded productsKXNG Cosmetics Body Butterfor sale without my authorization. The listing uses my product name, images, and description without permission. The direct URL to the fraudulent listing is:************************************************************************************************************************************************************************************************************************************** This listing is fraudulent. It misrepresents my brand and products, and I have not given EveryMarket or any third party the right to resell or list my items on this platform.I attempted to contact EveryMarkets customer service directly via their listed email address and phone number. I received no response, and the unauthorized listing remains active on the site.I am requesting the immediate removal of all listings falsely advertising or selling ************** products. This misuse damages my brand and confuses customers.Desired Resolution:Immediate removal of all unauthorized ************** product listing(s)Written confirmation that my brands products will no longer be listed without permission Clarification on how my product ended up on their platform without authorization

    Business Response

    Date: 08/12/2025

    Hello ***** *******,

    We sincerely apologize for the inconvenience caused. We are only engaged in dropshipping business and mistakenly uploaded your product data. All relevant data will be removed by the end of this week. Additionally, no orders have been placed, and we will take measures to prevent similar issues in the future. We apologize for your inability to contect us, as our phone is currently unavalible. If you have further questions, please conact us at ************************************************************.

    Business Response

    Date: 08/12/2025

    Hello ***** *******,

    We sincerely apologize for the inconvenience caused. We are only engaged in dropshipping business and mistakenly uploaded your product data. All relevant data will be removed by the end of this week. Additionally, no orders have been placed, and we will take measures to prevent similar issues in the future. We apologize for your inability to contect us, as our phone is currently unavalible. If you have further questions, please conact us at ************************************************************.

    Customer Answer

    Date: 08/12/2025

    Better Business Bureau:

    I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution. I have reviewed the site and confirm the products are no longer visible. 
     
    Sincerely,

    ***** *******

  • Initial Complaint

    Date:05/01/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 4/2/25 I made a purchase for Optimum Eyes castor oil eye drops. I received my package 4/28/25. The eye drops are in a glass bottle and were sent in a small, smashed up bubble wrap envelope. The bottle was wrapped in a layer of bubble wrap that was torn and had some kind of black staining all along the edges. The label that contained ingredients and directions on the back of the bottle was torn, smashed and mottled with what seemed to be the same black staining that was on the bubble wrap. It appeared that the bottle was empty. I did not open the bottle or disturb the plastic security wrapper. The quality control for this product was so poor that I did not dare want to put it in my eyes nor open it lest I be accused of emptying the bottle myself. I have called three different numbers to contact everymarkets customer service in order to request a refund. The number ************ responds no route found. The number ************ provides no other option but to leave a name and number so they can call you back. I left my name and number and a brief message. The last number ************ says its mailbox is full. I was advised to go to customer service at ****************** but I received a notice that this was not a valid email address. I am requesting a full refund. According to their refund policy, damaged products can be refunded in full and they will provide a paid return shipping label. Since it is almost impossibles to contact this company, my 30 day return window may quickly disappear. How many other people does Everymarket treat this way?

    Business Response

    Date: 05/02/2025

    Hello ********,


    Were sorry to hear that the product you received did not meet your expectations.

    as we responded to your email in immediately after receiving your email, we are coordinating with the seller now to see if they are able to send the replacement, or accept the return and we can issue a full refund.

     

    please kindly follow up with our customer service representative and we guarantee that we will provide the best solution for you!

  • Initial Complaint

    Date:04/28/2025

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company is completely stealing my photos and pretending to sell my products, I do not have any contract or agreement with this company? They are out to scam customers and ruin my small business. They even stole the pics of me. Customers are going to think lm associated with them and will get scammed, what exactly what will they be sending the customer to place on their face?? And thats scary to think about. They are out to ruin small businesses its shameful. I need this company to delete all of their fraud pictures of my business!

    Business Response

    Date: 04/29/2025

    Hi  ******* ,


    We sincerely apologize for the issue, and we are only engaged in dropshipping business and mistakenly uploaded your product data. All relevant data will be removed by today.
    Additionally, no orders have been placed, and we will take measures to prevent similar issues in the future.

    Customer Answer

    Date: 04/29/2025

    Complaint: 23261258

    I have reviewed the business' response and am rejecting it because:
    My products are still on your site..and still being advertised on ******. When I go to their site.. a customer is still able to purchase something they dont even have. How long does it actually takes to remove all of my content off their site really?  I need for them to delete all false advertisement of my products from their site not just some. 

    I have attached pics 



    Sincerely,

    ******* ******

    Business Response

    Date: 05/09/2025

    Hi,

     

    WE confirmed there is no related listings and double checked. not sure when the customer still saw that advertisement on the website.

     

    Customer Answer

    Date: 05/13/2025

    Better Business Bureau:

    I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution. 
     
    Sincerely,

    ******* ******

  • Initial Complaint

    Date:04/26/2025

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On April 10 I ordered from EveryMarket 6 Right Guard Sport Deodorants with order number EM20-6407191 and after exchanging emails with customer service, I was told that the product is not made anymore. I responded to ********************************* that it was totally wrong the way EveryMarket is doing business by telling me that the product is not made anymore when it shows on the website that it is available and as the order number above shown in my receipts that I should get that specific item I ordered instead I received a different item.

    Business Response

    Date: 04/28/2025

    Hi ******,

    our customer representative **** responded you on April 20,2025:

    "Thank you for contacting us and really sorry for the late reply.
    Now we have updated it into our website so customers may know the design may change but the products are the same. So do you want to return for a refund? Or do you want to keep this order? I am very sorry for all the inconvenience. " 

    please reply his email for any further request, Thank you.

  • Initial Complaint

    Date:04/06/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered an item for over $60, only to realize this site doesn't carry stock of the actual item. I tried to cancel and it leads me to an error page. I can not contact them in any way.

    Business Response

    Date: 04/07/2025

    hi *******,

    Your order has been cancelled and refunded, please find the attached refund receipt for your information. it is also sent to your email: ******************************

    if you have any request in the future, please kindly contact our customer service at: ****************************** we are working 24x7 and usually response within an hour.

     

     

    Thank you for your understanding.

    Customer Answer

    Date: 04/12/2025

    Better Business Bureau:

    I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution. 
     
    Sincerely,

    *** *********

  • Initial Complaint

    Date:04/03/2025

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I authored a book called ******************* : How a Physician Converted his ******************* with a Low-Risk,Low-Cost Protocol. It has a registered copyright with the *******************. I have only approved its sale on ****** which provides me royalties when sold. Everymarket has my book listed on the internet without my approval. I have requested they remove it and they continue to list it for sale on their website.

    Business Response

    Date: 04/04/2025

    We sincerely apologize for the issue, and we are only engaged in dropshipping business and mistakenly uploaded your product data.

    please kindly check your email and response then we can remove the listing as soon as we can. thank you

  • Initial Complaint

    Date:02/27/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered from ************************** and they sent the product to the wrong address. I made payments but I never got the product. And they are not resolving this situation. I asked for a refund and they are not addressing it.

    Business Response

    Date: 03/17/2025

    Hello *****, on Mon, Mar 3, 9:05?PM, we replied your request through email: 


    "I would like to inform you that your order EM20-2096705 has been canceled and refunded already as per your request. Please wait for 2-5 business days for the refund to be credited to your account. Please see attached file for your reference."

     

    refund receipt is attached. Please let me know if you have any questions.

     


EveryMarket is NOT a BBB Accredited Business.

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