Business ProfileforTrue Manufacturing Co., Inc.

I want to file a complaint that we purchased a commercial refrigerator back in August of 2023 that did not work when we got it, and as of today we still do not have a replacement or fixed machine. ********** is a residential appliance and bedding store. We purchase commercial equipment from others such as *****, ***********, or other commercial appliance suppliers. We purchased a True T49 54" Two Section Reach In Refrigerator, (2) Left/Right Hinge Solid Doors, 115v from ***** Restaurant Supply on August 8, 2023 on behalf of a customer of ours. The unit was to be delivered by us to a commercial chicken production facility located about 20 miles away, along with other appliances they purchased directly from us. ***** Order #: ******* Order Date: 8/8/2023 Model T-49-HC Serial Number ******** We delivered the True refrigerator to commercial facility on September 28th. Unit did not work upon arrival. While at the site that same day our service tech spoke with True Manufacturing service tech over the phone to troubleshoot. Determined it must be something with the sealed system - compressor/lines/etc. We brought the unit back to our shop/warehouse for further diagnostics. True sent us some line gauges in the next few days and our tech confirmed there was a problem with the sealed system. Because it is a refrigerant we don't normally work with, we deferred further work to True. True worked with a company called Goodwin Tucker to continue work. A Goodwin Tucker representative came out after about 3 weeks. That tech confirmed again that the issue was with the sealed system and/or compressor. They said they'd order the part and be back out. No one has been back since then. I've made multiple calls to True warranty department and my rep at ***** and we still don't have a replacement or fixed machine.