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Business Profile

Car Wash

Best Express Carwash

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Car Wash.

Complaints

This profile includes complaints for Best Express Carwash's headquarters and its corporate-owned locations. To view all corporate locations, see

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Best Express Carwash has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:08/27/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went through this wash on 1/9/22 and after, noticed it had left deep gouges in the fenders on the right side of my truck. I return to the wash and *****, the attendant working, is adamant that the wash could not have done this. I am also adamant that these gouges were not there prior to going through this wash, so he says to appease me, lets run the truck back through the wash and he will prove to me this wasnt sustained here. Much to his surprise, one of the mechanical arms from the wash was close enough to make contact with my fenders on the right side when running it through, to the point where he had to stop the wash and hold the arm back while I drove through the wash so it doesnt cause any further damage. Obviously, this confirms that it was indeed this arm that scratched my fenders (much to my relief, Im now thinking ok good, at least I have proof now). He says he cant do anything about this and that the owner, ***, will be in touch on how to proceed with repairs. I give it a week or two and dont hear anything, so I start calling everyday (either get voicemail or get an employee who says oh yeah, the owner has your name and number and should be calling you). Still after over a month, I never get in touch with this guy. The only way I end up getting any reply is through ******** messenger, to which I get a reply that *** has tried reaching out. The videos do confirm a scratch sustained by the car wash on the fenders but your truck looks wider than most, you have aftermarket wheels with 2 inch spacers (which is incorrect) indicating aftermarket products have been added and we will not cover any repairs as indicated on the our signage. This is absolutely false. I own a **** raptor which from the factory, without any aftermarket products, is built with wider fenders. I also do not have 2 inch spacers in my wheels, they just assumed this without actually assessing my vehicle and this explanation makes no sense as no damage was done to my wheels/tires

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