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Business Profile

Beauty Supplies

Tresses Beauty Supply

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Beauty Supplies.

Complaints

This profile includes complaints for Tresses Beauty Supply's headquarters and its corporate-owned locations. To view all corporate locations, see

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Tresses Beauty Supply has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:06/30/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On June 21st, I placed an order with Tress Is Beauty Supply through ********. That same day, I reached out to the merchant to clarify the size of the product I was purchasing, but I never received a response. As of June 27thsix days laterthe order had not shipped, so I requested a full ********* date (June 28th), the merchant has not responded to any of my five email messages. I have not received any shipping update, refund, or acknowledgment from them. I contacted ******** for assistance, but they simply referred me back to the merchant, despite the fact that I had already attempted multiple times to contact them without any success.Due to the complete lack of communication and failure to fulfill the order, I have filed a dispute with my bank to recover my money. The order still has not shipped, and the merchant remains unresponsive.Desired Resolution:I am requesting a full refund for the unshipped order and a formal acknowledgment from the merchant regarding this matter.

      Customer Answer

      Date: 07/23/2025

      I placed an order on June 21, 2025, and paid a total of $15.40, which included $7.61 charged to my debit card and $7.79 using ******** store credit. After multiple attempts to contact the seller with no response, I canceled the order on June 26, 2025. Despite this, the seller shipped the product over two weeks later in mid-July. I refused delivery and returned the package on July 9, 2025. The seller confirmed they received the return on July 16, 2025. I filed a chargeback with my bank on June 27, 2025, to recover the $7.61 charged to my card. However, the seller refuses to refund the $7.79 ******** store credit that I used toward the purchase, claiming they cannot issue that refund and have not contacted ******** for assistance. This means I have not received a full refund. I am asking the Better Business Bureau to help ensure the seller issues a full refund, including the store credit portion, and improves their customer service.

    Tresses Beauty Supply is NOT a BBB Accredited Business.

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