Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/18/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  on 10/8 I spoke to ***** and he said he would get me a quote to compare to my dealership for my catalytic converter. He never called me back and so i told him i would bring the car to him after close bc he promised it would be less than the dealership. on 10/10 i called ***** as i had not heard from him. I was provided a quote for *** of $2939, and 2 OEE (****** $1410/ Catamarand $1.2k) I told him i wanted to think on it and would call him back. at 4:45pm that night i called and left a voice mail advising i wanted to go with the *** option for $2939 bc i was planning on driving the car for a long time and didnt want to risk issues with An OEE. I never heard back so i called on 10/15 to see if they started working on my car. I was told they had not and they never listened to my voice mail. I told ***** i wanted to move forward with the *** part and explained why. He said he would call me back to process a down payment and i never heard back from him. no amounts were mentioned. on 10/16 I had a friend drive me up to the shop bc i wanted my car taken care of. while there ***** did not seem to remember alot of our past discussions and i had to remind him. He apologized for the delays and appreciated how patient i was. I advised i worked from home and was in no rush. He complained about being forced by a customer to work on a diesel truck that was backing him up. He told me i owed $1026 as a down payment. I paid this and got a receipt that did not mention what work was being done. I never signed any invoices and no paperwork was provided. I even mentioned to him that he was saving me $500 from the *** the dealership was charging and discussed the pricing of the dealership. on 10/17 I was told my car was ready to be picked up he advised that he put the ****** part in. I advised i told him numerous times i wanted *** and was willing to pay for that. He told me I should get a Lawyer and refused to work with me. I want them to install the *** as originally requested.

• Initial Complaint

  Date:09/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  7/24/25 8:00 a.m. Dropped off truck for an oil change and front ball joints. 2:33 p.m. Owner called to advise the front lower ball joints needed to be replaced. OK was given to do the oil change and replace the lower front ball joints with the stipulation that the work would be done that day. 7:00 p.m. the mechanic called to saying the car was finished and ready for pickup. 7:20 p.m. I drove off mechanics parking lot. After traveling about 200 yards at 20 MPH, a few thumps were heard but I kept driving. At the intersection by my house, after proceeding the stop and continuing through intersection at approximately 5-10 yards past the intersection the front drivers corner of the truck violently dropped and began dragging on the pavement. As I applied the breaks, the drivers wheel roll away from the truck, over the curb and rolled past the truck. As the truck came to rest on the pavement, the tire had rolled ahead one house, on the lawn, striking a flagpole and came to rest between a flagpole and a car in a driveway. I immediately attempted to exit the vehicle by opening the drivers door with great difficulty and very loud creaking. After retrieving the runaway tire I immediately called the mechanics shop 5 times before the mechanic that worked on my truck answered the phone. I advised him of what had happened. He said that he would be right there. After picking up all five lug nuts from the intersection, the mechanic mounted the wheel apologizing over and over again promising that this would be taken care of and that they would fixed everything. The owner explained the next day that the mechanic did not test drive the vehicle after he had signed off that he had. After 50 days of entering and exiting the vehicle through the passenger door, two estimates and at least 20 empty promises to repair, I have not received one cent for the damages. It took 14 days for the store to sign the certified mail requesting the repairs be paid for.

  Business Response

  Date: 09/16/2025

  THE CONSUMER ASKED TO TAKE CARE OF THE DAMAGE, I ASKED FOR A POLICE REPORT WHICH I DONT HAVE AT THIS TIME OF WRITING THIS. I ALSO ASKED HIM TO TAKE THE VEHICLE TO SRC AUTOBODY AND HE INSISTED ON TAKING IT ANOTHER BODY SHOP. AND AFTER THAT I TURNED THE MATTER OVER TO MY INSURANCE COMPANY AND THEY ARE HANDLING IT NOW. MY STAFF TOLD ME THAT HE WAS ASKING ABOUT A RENTAL CAR, IN WHICH HAS TO GO THROUGH MY SHOP KEEPERS' INSURANCE.  I STILL DONT HAVE A POLICE REPORT, NEITHER DOES MY INSURANCE COMPANY AT THIS TIME. I TOLD HIM I NEED TO FOLLOW WHAT THE INSURANCE COMPANY RECOMMENDS. AND HE HAS INSISTED ON DOING EVERYTHING HIS WAY. THANK YOU SO MUCH FOR REACHING OUT TO ME ABOUT THIS MATTER. PLEASE SEND ME A POLICE REPORT AND I WILL BE HAPPY TO FORWARD IT TO FEDERATED INSURANCE. IT DOEST HELP WHEN HE THREATED MY EMPOYEES WITH HIS DEMANDS.                                                    ***** ********

  Customer Answer

  Date: 09/16/2025

  Complaint: 23878398
  
  I have reviewed the business' response and am rejecting it because:

  1)I asked for payment for the damages in accord W/ the estimate for the Body Shop

  2)I advised **** & ***** that I had decided against a rental car to lessen the financial burden as I would arrange my own transportation.

  3)A police report was never mentioned by ***** or asked for.  I advised **** and ***** that there was no need to make a big issue with police reports and insurance claims as they both promised many times that "everything would be fixed."

  4) I was never advised that the matter had *** turned over to the insurance company.

  5)Out of trust that ***** would fix everything would be fixed many times, I did not pursue the formalities. 

  6) SRC Autobody is a conflict of interest as ***** takes all his business to him and I wanted neutral estimate.  SRC was only a visual estimate whereas The body Shop lifted the car and covered the damage to the suspension.  The difference was nearly $1000 in damage to the front suspension (The Body Shop; $3272.24 - SRC: $2322.40 = $949.87).  ***** has the estimate from the Body Shop as I handed it to him in his parking lot on 7/30/25 ay 4:00 pm.  At no time during our many discussions did ***** mention the need for a police report.

  Attached is a copy of the certified letter Jimmy's Automotive singed for on 8/19/25 after 14 days.  This letter also contained a copy of the estimate from the Body Shop.

  I have a full in depth narrative of the entire situation.
  
  Sincerely,
  
  ****** ********

  Business Response

  Date: 09/20/2025

  DEAR SIRS,

                         I told you all of this in the beginning, and my shop insurance had to have 3 estimates, and they also need a police report. **'s a procedure most people know about. And you are a very intelligent man. 3 estimates and a police report. We have had customers try to fabricate things with cars over the years and try to put this back onto us. For example: if someone was loosening lug nuts and trying to blame us. So that's why we have to do things the right way. I tried to tell you that sir. ** also tells me since SRC was ******* cheaper that this was an inflated price. Thats not a very nice thing to say that it's a conflict of interest, as if I'm trying to be shady. I trust *** and they have a 5-star rating and have performed excellent work over the past. they also have been in business longer than The Body Shop. And I already know some of the history there. In which I'm not going to mention here since I'm a respectful guy and wouldn't bash them.  I've already turned this over to my insurance company like I said before. You wanted to do things your way, and you have. Please call O'****** ** and get a copy of the police report so I can forward it to Federated. And also, on your last statement you said I told you he (my technician) didn't test drive the car. I never said that, *****. I wish you would have followed the insurance company's directions. I understand the position Federated has with needing a PD report. And they also said they had to do an appraisal to it, just in case they had to total it out. Thank you, sir!

                                                                                                                                                                                                                                                                 ***** ********

                                                                                                                                                                                                                                                                    Jimmys Automotive

   

   

  Customer Answer

  Date: 09/23/2025

  Complaint: 23878398
  
  I have reviewed the business' response and am rejecting it because:
  

  Everything in this response is a LIE!

  1) It was never mentioned you turned it over to an insurance company.

  2)  There was never a word spoken about a police report during any of our phone calls or even my visit to Jimmy's Automotive on 7/30/25 at 4:00pm to deliver by hand the estimate from The Body Shop.  The Body Shop has photos of all the damages.

  3) There was no way that someone could have loosened the lug nuts on my truck since ****, "your mechanic" was left in care of my truck now being on your clock you are now ******* is responsible for the damages.  There was no more then ***** minutes between the time **** called me to advise me to pick up mu truck and the time I picked it up.

  4)  as i mentioned in the rebuttal, SRC was $1000 less because they did a visual ONLY and did not even consider the front suspension damage.  The Body Shop told me they had to dig asphalt out of the brand new ball joint Jimmy's Automotive installed.

  5) It is a conflict of interest because you told me "you should take the truck to SRC because I take all my body work there."  How much is that per year *****?  In case you didn't know you do not dictate where I get an estimate from.

  6)  What is the time and date of you filing of the insurance claim?

  &) You refuse to give me the claim #

  8) There is no police report as I told you during our phone conversation 7/25/25 at 10:46 am and **** 7/24/25 at 7:45pm because of the NUMEROUS promises you both made "To fix everything."  Where are these fixes *****?

  9) There was no "insurance company's directions" to follow.  You never told me you filed.

  10) You are no longer trustworthy *****.  After all the promises of phone calls and fixing everything.. there has been nothing done except your avoidance of me and my claims.

  A Lair never wins *****.  I am sure ALL 375 members of the Knights of Columbus at Assumption Catholic church  and their friends and families will LOVE to hear this story!

  I have attached the narrative of the incident.

  
  
  Sincerely,
  
  ****** ********

• Initial Complaint

  Date:10/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my Rondeavue up there to get it inspected. They said my car had overheated. It passed inspection and I was driving it and it went all the way to hot and went back again. It did it again. They told me to bring it up there. My son told me to see how much a thermostat at ********** would cost and he never checked it. I never did get it back in there. I told *****, a worker there, to not do any work until they talked to me first. I said if you find it's a thermostat, I left a new one in the driver's seat and you can use it. He said well we can't give you a warranty on it. So they called me a couple days later and put the thermostat on it. They put it on and said it was not overheating. They charged me $115 to do this. It got hot again and they told me to bring it back and they would check it. ***** took my car in there. He said it is probably the gasket. I said if it was the gasket why did you put the thermostat on it. He said it was not me but ***** that did that. He said I need to discuss this matter with *****. He said they usually charge $200 or so for the repair . I could not drive the car, I had to get a ride. . I took it to ****** Auto Repair and they said they would put in a brand new engine. *****'s did not plan on giving my money back.
  
  I would like my money back that they charged me for putting on the thermostat from *****s.

  Business Response

  Date: 10/03/2023

  Hello, vehicle was original brought in for to install a new thermostat. She said her son bought the Thermostat and to install it because he couldn’t do it. So we did her a senior citizen’s discount and installed for her. We didn’t diagnose it. They instructed us what to do. They vehicle had 200k miles. We didn’t charge a check out or diagnostic charge. So we did what she asked. The original labor called for 2.6 hours labor. So it was 247.00 labor and we charged her 95.00 because she was a senior citizen. After she drove it overheated, a few days later. So we looked it and performed a diagnostic test. Pretty intense test. We measured the exhaust content in the coolant to determine the blown head gasket. Once again no charge for senior citizen discount. And we always look after our elders. She called back and wanted a refund. But we did what she requested. Put a thermostat in. Customers diagnoses. So I can see if we charged her a diagnostic and she paid for it and we were wrong, we definitely would have refunded her money. But she asked us to do what her son and her asked. So we aren’t at fault. Also we gave her a discount on what she asked. 300.00 labor to 95.00. I have receipts for what she asked. And a signed work order. By her. I recommended her not to change the head gaskets and recommend an engine. With 200k miles and I couldn’t take her money. And I was shocked she would want a refund after the discount we saved her and not charging her for the test for the head gasket diagnostic,because she is so sweet. But people will always blame everyone for their problems. So we understand. I wish the best to ****** ****. She is so loving and I like her.. I explained all of this. I have the original work order she filled out. Available on request. Thank you ****** and so sorry about your engine. We just did what you ask sweetie. ***** ******** ************

  Customer Answer

  Date: 10/11/2023

  Complaint: ********
  
  
  
  I am rejecting this response because:

  they are lying and were not to do anything until they called me.  The other thing was that they did a senior discount and ***** said the only reason I didn't get charged was that they did me a favor because it overheated.  ***** said that all they did was let it idle, ***** said they drove it and had to let it sit there to cool down.  They both have different stories.  
  
  
  
  
  
  
  
  Sincerely,
  
  
  
  ******* ****

  Business Response

  Date: 10/19/2023

  Dear BBB.

         I have added the labor operation and the bill stating how much she was charged and what she asked for. She paid it seeing what the top stated and what she asked for. We only did what she asked. We did not call her for permission because she bought her own part and asked us to install it because her son could not do it. So sorry she had further damage from her driving it, I would almost like to refund the money to get this over with because its only 115.00, but we did what she said and gave her a discount on the install. and free charge of diagnostic after her thermostat did not work. Thank you so much. I sure hope the BBB is fair and sees what she asked for. 

   

                                                                                                                                                                                                                       *****s Automotive

• Initial Complaint

  Date:12/16/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was quoted a price was $285 and the part was $322 I gave them
  400 deposit for them to order the part, an exhaust manifold.
  When I arrived to pick up my vehicle I was told the labor was going to be
  $1045. The guy told me that this increase in price was my problem.
  He said I was not allowed to quote exhaust jobs
  I was charged almost $900 dollars more for labor once I went to pick up my vehicle and they expected me to not have a problem with the amount I was told I had to pay.

  Business Response

  Date: 12/30/2022

  I have not been able to solve this customers problem. He apparently filed this the same day he picked up his vehicle. So havent spoke to him about any of this. And he has  called and left messsages making threats which isnt the right thing to do. Initially I explained to this customer before he brought it that there could be extra labor. He had come by several times to make an appointment, and I explained it to him then, that we are dealing with exhaust manifolds on a 40 year old truck and bolts will break and it would be an additional charge. And he signed a work order when he dropped it off to authorize all of this work. We are always fair with customers and do the right thing. If it wasnt fixed right, or if a part goes bad, we always take care of it, this situation I have not been able to help out or correct because I have not been given the chance. I encourage this gentleman to call me to address it. I will be happy to make it right or explain again about the extra labor. This is why other shops refuse to work on these jobs, with bolts breaking off and causing issues with the repair. I hope and pray the BBB will look at this fairly and not automatically take the customers side. I had one in the past that we did a fuel pump on and after I expained my side of the story, the customer was able to respond a second time and I was cut off and not able to respond. Thanks so much for sending me this and I hope he reaches out to me.

  Customer Answer

  Date: 02/02/2023

  The business has reached out to me and is correcting the situation.  I would like this issue to marked as resolved.