Business ProfileforLipscomb Auto Group, Inc.

We bought a 2013 Jeep Wrangler Sahara on January 25, 2022 from Lipscomb. When it was test drove with one f the sales men **** *****, we noticed a noise in the rear end and asked about it before the purchase was made. **** told us to bring it back down and they would take care of what ever the issue was. We called and Lipscomb stated to call ***** with 4** **** in Ozark, MO, we did and dropped the vehicle off for repairs February 8, 2022. They called us later and explained that the issue was a Bushing that was out in the rear end, and we would be required to pay half of the bill of $600.00, but they had to order special and it would be in in 3 days and they would contact us to bring it back. We called and spoke to **** ***** at Lipscomb and he stated that they would cover all $600.00 We attempted to contact them on February 22, 2022 and spoke to ***** that stated that the part was still not in from Off Road in Ozark, MO. We then attempted again February 25th and March 1, 2022. Still no part in. We took it to an independent shop of our choice on March 10, 2022 and he stated that someone had replaced the Bushings with an aftermarket part and the Jam Nut was welded to the Track Bar so he had to fix what had broke on the Track Bar and send it to a welding shop to have the Jam nut removed and them put back on. We ended up paying $229.22 that Lipscomb stated they would fix prior to the purchase of the vehicle by **** *****. We also wasted time and gas driving to Ozark, MO from Springfield, MO as well as time off work to get this taken care of before something else was damaged or it broke and caused the rear end to fall to the ground. They did not do an inspection prior to the sale of the vehicle to us either to make sure it was road safe, they only performed a IDOD on the vehicle as it was required for an out of state vehicle. Still to this date, we have not heard from ** **** (*****) or **** ***** from Lipscomb Auto about any repairs to the vehicle.