ComplaintsforRumble Pest Solution

• Initial Complaint

  08/22/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  First off, Horrible customer service. Started the service back in May, tried to cancel in July and was told to let them come bomb and it would decrease. The spiders instead increased from May to August as well as after the bombing. I contacted them numerous times explaining how spiders are increasing. They would come spray about 1.5 weeks after I called and put down traps. Spiders would increase again. Was told I would have someone reaching out and it wouldnt be for weeks. Upon deciding to cancel 3 different times, I was told to let them respray as a free service. Finally when I said no more, I was told I would have to pay the cancellation fee for a service that did not do a thing except increase the activity of spiders. I explained that a cancellation fee was ridiculous as the product did not work and was told we have to cover all those trips somehow. So the respraying on my house was not free. I still paid a monthly payment of $40 as well. So in truth they wanted a monthly payment and the cancellation fee to cover those free reservices. Double dipping and scamming the customers. They dont treat every month but once a quarter (4months). So you pay $160 for them to spray 1 time.I sent pictures and proof to them of the spider activity. Still didnt make a difference.They blamed it on me, the weather, etc. but the fact is their treatment did not work. They told me it takes so many treatments for it to be effective but they came out 6 times in 4 months and instead of it decreasing, the issues increased. I was told multiple times that they would reach out in a week, which turned out to be 2-3 weeks each time. On the phone they explained that for it to be effective, you needed to treat in 2 week intervals, yet they failed to reach out and get them scheduled. The last treatment on 8/1 and scheduled the next as the quarterly treatment on 8/22. Math shows that 3 weeks out not 2. So how is that effective.

  Business response

  09/04/2024

  After reviewing your account, what we have been combating is a large brown recluse infestation. While we understand the frustrations with is taking quite a bit of time to eradiate these issues, we are following our protocol to ensure we are able to properly treat your home. ***** recluse infestations can require numerous treatments, and you can and will notice an ebb and flow with their activity. We stand firm on our course of action, which is those free return services and/or quarterly visits as treating your home is the only way we will be able to fully eradiate this issue. We are aware that you had another company come out to take a look at your home, and it is our understanding that they identified your spider issue as common house spiders which unfortunately is not correct. We are happy to provide further treatments and redact the cancellation fee so long as the agreement is fulfilled, but if you are to continue with the cancellation of services, the early termination fee will stand as it is in accordance with the agreement in place. 

  Customer response

  09/04/2024

  Complaint: 22178832
  
  I have reviewed the business' response and am rejecting it because:
  
  Upon trying to get a hold of them while they were treating my home, I would not get an answer or a scheduled retreat for ***** days at times. They do not care about anything but money. I followed their rules and let them spray and bomb my house which was supposed to be better on the treatment. However, it didnt do anything but create more spiders. I dont believe they had the intention of eradicating them. When you treat a pest problem, I understand it takes time. But I contacted them about it for months with little or late response and continued to have the pest problem. A manager called to schedule the bombing and said he would call back in a week to check progress I did not hear from him for 10 days and I was the one who contacted the company back.
  
  Sincerely,
  
  *********************************

  Business response

  09/04/2024

  Per agricultural law, we can only treat your home after a ***** day period (dependent on the product). I can understand a frustration in regards to a delay in communication, but looking at your emails and our call logs, the longest delay experienced was 3 business days. To suggest that we were treating without the intent of eradicating pest issues is a concern as that would do us a grand disservice. As a company, we have full faith in our products and stand by our previous response. 

• Initial Complaint

  08/02/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I signed a 12 month contract 6/16/23. I paid cash up front for the entire contract. Let me start off by saying, Ive been so stupid all my life to think that 12 months was 365 days. Well according to Rumble Pest Control, its not. They said my contract was up May 31st, 2024, at Midnight and June 1st 2024, they can come service my property and bill me because Im out of my initial contract terms. Im then told the contract runs from June to May, no exact dates given, just June to May. Once again my contract was signed 6-16-23. They serviced my house on 6-10-24, 6 days before my 12 month contract legally should expire. There was nothing said about this being a billable service beforehand, and I also received a email from them after the service was complete stating I owed zero dollars. Then ***** days later I get billed for it. Literally within hours of getting the bill, the office is calling me wanting me to pay over the phone. I told them no, explained the situation, the office lady was rude, told me if I didnt pay Id get turned over to collections. . I tried to explain technically they did a 5th quarter service during my contracted 4 quarter contract and I shouldn't have to pay for this service. This the exact time I learned for the first time in my life that 12 months isnt 365 days. 12 months just happens to be whatever is convenient for Rumble Pest control, as long as it gets them a $40 paycheck. *** already filed a complaint with the attorney generals office. Im making this complaint because, everyone that has made a complaint about their business, Rumble Pest control replies back with exact dates and times to legitimize their deceptive business practices. So when they reply to this, please explain to everyone how 12 months isnt 365 days anymore so everyone can correct their way of thinking, and also explain how I can receive a bill with a zero balance, and then get rebilled weeks later for the same service. Do better.

  Business response

  08/05/2024

  ************** also submitted a complaint with the Missouri Attorney General. We submitted our response and the same will follow with this complaint. After review of ************** account, I have made the decision to remove the fee and the account is now closed with no balance. Our deepest apologies for any inconvenience this may have caused. 
  
  

• Initial Complaint

  07/18/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Late-May of 2024, Rumble ******************** came to my door. The Young man that came from this company was polite. He came back to my door to let me know that if at any time I was not satisfied with their service all I had to do was call and cancel.The first payment of $45.00 was on May 29, 2024, the second payment was June 29, 2024.Additionally, I keep a Folder with any communications from any company or person that I am doing any kind of business with, and I have No folder for this company in my email box or hard copy, indicating to me that I have no proof or validation of an agreement.Then July 16. 2024 a young by the name of *************************** from Palisade Pest Control came by from a different ***************** with an offer what my husband and I felt was better service at a better price and I told him that I would call and cancel the service from the other company, as I was told I could cancel if I wanted to.I called Rumble Pest Control on July 17, spoke to a young lady who put me on hold while she had to get her mgr. ****. When **** came on the line, she was aggressive, **** and informed me that I signed a binding agreement and she could cancel my service, but I still owed her, $269.00 dollars. I informed her that I was told by the young man who came to my house that I could cancel the service if at any time. Then she got louder and more aggressive and I hung up on her. About half an hour later she called me back, and proceeded to yell at me how she as going to turn my account over to collections and they would ruin my credit. I finally told her to shut up a minute so I could finish what I wanted to say. I told her I felt she was scamming the elderly and what she was doing was not right. Without a beat, she was back to aggressively yelling at me, I hung up on her again.My husband and I are over 70, we have a limited income, we are struggling to survive compounded with medical challenges.

  Business response

  07/24/2024

  I have attached a copy of **************** service agreement. As you will see, not only was this agreement signed by ************, but a welcome letter was also signed during the initial service provided at their home. As you will see, this document was also signed by our technician. Here at Rumble Pest Solutions, transparency is always of the upmost importance, which is why there are 2 documents in place to ensure that all bases are properly covered. The early termination fee is in place as we gave a large discount to ************ for the initial service provided with the contractual promise that they will remain on service with us for a 12 month period. As this was not fulfilled, we do require that discount be paid back as an early termination fee. We stand by our service agreement in place.

• Initial Complaint

  05/18/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  For the past 4-5 years, I have used Rumble every 3-4 months as a quarterly pest control service. I was last serviced on May 8th. 2024. That night, I noticed very small insects running all over my kitchen counter. I emailed Rumble right then, and they answered the next day. I asked them what the bugs were and I was told "springtails.". I was also told that due to EPA regulations, they could not treat my property again for 10 days. I was also told that spraying vinegar would help. I wasn't happy but I made an appointment for ten days from May 8th. Meanwhile, these bugs are increasing in number, and grow to a full on infestation. I emailed Rumble a few more times during the 10 days in an attempt to explain how disastrous the bug issue is becoming. They say nice words and that a tech will be at my home on Saturday to assess the issue. (Keep in mind that the adults of these insects are difficult to see, and the young ones are almost impossible to locate. There are literally hundreds of thousands or millions in my home right now. Today, Saturday, May 18, I got a text that the technician was coming, and would be here around 10:30. So I wait. I see the Rumble truck pull into my driveway. No one gets out. I figured the guy was doing paperwork or whatever, so I do a few other things around my house, and then my phone rings. It's the Rumble office saying the tech is at my home and is there anyone to let him in? I say yes, I. Home and I go open my front door.i waited another 20 minutes or so. No doorbell. No knock. So I go check and the truck is gone! I called the Rumble office and I tell the lady who picks up the phone what happened. She says she will call the tech and have him come back. I'm on hold for 5 minutes. She gets back on and says that the tech said no one answered the door. I told her that the office called and I opened the door. She said can't come back today, but she rescheduled me for Wednesday, May 22nd.I said that was unacceptable.

  Business response

  05/22/2024

  After speaking with ******************** personally, we seemingly have resolved this matter by providing free return visits until her pest issue has been eradicated. 

  Customer response

  05/23/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  02/09/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I first worked with Rumble in 2022 when I moved to this address. They lie and tell you the initial spray is just a deal and you are not being trapped in a contract. Then they will bill you every month and are supposed to service your property quarterly. In almost 2 years having the service I only received 3 sprays including the initial spray that was paid for upfront. When they do come to actually do their jobs they do not do all the services that were promised and if you do not answer them fast enough they wont provide a service at all but still charge you. I have called them multiple times to fix the issue or cancel my service but I am just rushed off the phone by ride receptionist. When I read reviews most people go through the same experience and they pay people with raffles and awards to leave good reviews. Now I cant afford to pay the bills they send me because I had to sign up for a new pest company that actually does the work and have been sent to collection for a service that was never provided.

  Business response

  02/12/2024

  Good morning, I have reviewed Mr. ******** account and have attached 2 documents. ****************** has had services dated back to 6/8/22, and had maintained a quarterly routine maintenance  throughout this time. The service dates where we preformed a treatment and were paid for by ****************** is as follows; 6/08/22, 7/11/22,10/24/22, 1/17/23, 4/17/23 and 6/28/23. The first 5 services were on the first year agreement that was in place with ******************. ****************** signed another 1 year agreement on 6/27/23, which led to a service on 6/28/23, as stated above. The agreement was different and he had signed up for 1 initial service and 3 quarterly services. He was to be billed $69.00 at the first initial service and to be billed monthly $45.00 a month through May 2024. The first service is at a discounted rate, which we had given ****************** a $200.00 discount. The service agreement states if that any reason that we have to close the account prior to the 1st year completion we do have to bill the discount to the account. We unfortunately did not receive payment after the July monthly bill. We did reach out to ****************** via email and phone calls but unfortunately the phone number on file stopped going through in September.

• Initial Complaint

  02/07/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  The salesman came to my door offering a better service with more treatments for a slightly lower price than what we were paying our exterminator at that time so we signed the contract. They missed months of treatments and never treated for mice which was definitely part of the deal. They failed to spray the yard as well. When I called them to cancel my service they informed me that I would be charged the entire "discounted price" for start up just to back out. They swore to me they would finally do what they claimed. But all they did different was drop off a pile of mouse poison and glue traps to place ourselves. I lost my job and am having to cut where I can. But I'm having the fee drawn out of my account every month yet I haven't seen them in 3 months at all now. I just want them to cancel my plan. I just want free of these crooks.

  Business response

  02/08/2024

  Good afternoon! When ***************** signed up for services on 5/18/23 she agreed to 1 initial and 3 quarterly services. The initial service was $50.00, which was given to her at discounted rate, and the discount was $219.00. She also agreed to $40.00 monthly payments starting in June, and going through April of 2024. The quarterly services were to be preformed in August, November and February. The options that we have for mice and rats are our sticky traps and rodent stations, which decrease of rodents may take up to 14 days before noticeable decreased activity. We do offer unlimited free reservices as well, which we could have and still would complete for you every ***** days to check up on the stations and refill at no additional charge.  

• Initial Complaint

  02/06/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  A salesman from Rumble Pest Solutions came to my door soliciting their services on April 04,2023. He described their services as yard control of harmful pests. I agreed to try his services. He did make a request that if after the first treatment, if I decided not to continue the service, that I would allow him to recover the discount amount of my first service minus the amount I paid up front (which was a total of $219.00). I agreed. Well, I did continue to use their services through the bug season of 2023 (last service being in October of 2023). When I last spoke with them on November 2, 2023, I expressed that it made no sense to treat for yard bugs after November in Missouri. At this point, THEY canceled my contract, charged my bank with forged documents saying that I agreed to automatic withdrawals, and collected 259.00 from my account (charge still in dispute). Now they are trying to damage my credit with a collection agency called ****** Collections and the amount they are now seeking has grown to $314.00. All of this is out of contract because their contract states that they will continue to charge monthly payments ($40.00) until a written cancelation of services is received from customer, which I did not send. This company is not to be trusted.

  Business response

  02/06/2024

  After reviewing Ms. ******'s account, I have found the following, and attached copies of Ms. ******'s signed welcome letter and service agreement. As you will find, Ms. ******'s signature is the same on both forms, and were presented to Ms. ****** by different individuals and at different dates and times, so forgery is simply not possible. One was signed while Ms. ****** agreed to services with our sales representative on 4/10/23, and the other was signed during Ms. ******'s first service that was provided on 4/11/23, and these documents were released to Ms. ****** via email. You will also find in these attached documents that we were contracted to draft $50.00 for our initial service, and $40.00 each month through March of 2024. You will also find that stated in both the service agreement and welcome letter, if services are cancelled prior to the completion of the agreement, a $219.00 early cancellation fee will incur. On 8/17/23, Ms. ****** contacted our office asking us to not provide a mosquito treatment that was scheduled on 8/18/23, as she was in the hospital. This mosquito treatment was then scheduled for 8/25/23, which Ms. ****** again cancelled, and asked us not to return for the mosquito treatment until requested. We did honor that request, but continued to bill the contracted $40.00 per month as those charges pertained to the general pest service, and not the mosquito service. Ms. ****** was due for a general pest treatment in October. Our office reached out to schedule this treatment on 10/2/23, but did not receive an answer. Ms. ****** did return our call later that day on 10/2/23 and stated that there must have been some miscommunication, and stated that she wanted to continue with our general pest services. Ms. ****** reached out to our office on 10/20/23 and scheduled her visit for 10/23/23, which was provided. On 11/15/23 Ms. ****** called our office and stated that she was under the impression that she would only have two more payments due, and would like to cancel our service. Our office staff explained that services and/or charges were contracted through March of 2024, and explained that if Ms. ****** was to cancel prior to this, a $219.00 early cancellation fee would be due. Ms. ****** ultimately terminated the call with our staff. At this point, Ms. ****** owed for her November monthly charge, and the $219.00 early cancellation fee, making the total due $259.00. Per her service agreement and welcome letter, this charge was applied to the billing account Ms. ****** registered for auto payments. Unfortunately, Ms. ****** disputed this charge, therefore incurring a $25.00 dispute payment fee, making her balance owed to us $284.00. On 11/20/23, Ms. ****** contacted our office again stating that she was taking us to her attorney because of the charges drafted from her account, even though it clearly states in our service agreement and welcome letter that this was standard. Ms. ****** then contacted our office again on 1/4/24 stating again that she would be speaking with her attorney regarding this matter, therefore our office mailed printed service agreements and bills for Ms. ******'s records. Ms. ****** contacted our office again on 1/4/24 requesting to speak with our owner. Unfortunately, our owners do not work in office and are not readily available. Unfortunately, we were notified on 1/10/24 that Ms. ****** had contacted the police department with false claims that her signature was forged. All information regarding this was given to the police, and no further action was taken. Ultimately, Ms. ******'s account was turned over to collections due to non payment on 2/1/24 totaling $314.00 as there is an additional $30.00 fee added when accounts are turned over to collections. We at Rumble Pest Solutions stand firm on the decisions that we have made, and also stand firm on the fact that these documents absolutely were not forged. If there are any further questions, we are happy to answer!

  Customer response

  02/07/2024

  Complaint: ********
  
  I am rejecting this response because:

  The signatures on these documents are not mine.  I have included an example of my signatures and they don't  even resemble what is present on these documents.  (I ask that the copy of my initials and signature not be presented to the company since accusations of forgery are involved).  

  Thierry contract requires written requests for cancelation,  per the contract presented.  Where is that written request?  Gonna provide another forged document?

  And I  have no idea what the devil they are talking about with the mosquitoes.   They came in one time to spray for mosquitoes and killed a bunch of my vegetation.  Not a contract I would sign up for.

  So they never came back to spray for mosquitoes and never even mentioned a contract for it until now when they are caught in a forgery.  What are they going to sign for me next?

  
  Sincerely,
  
  ****** *******

  Business response

  02/08/2024

  We stand by our previous response, and have no further comment to add. Thank you. 

  Customer response

  02/08/2024

  Complaint: ********
  
  I am rejecting this response because:
  This business is not reputable.   They took money from my account with forged documents.  Then are trying to charge me for disagreeing with them (***** * *** ******x).  They also sent this charge to a collection (another $30.00) when they are aware that this charge was honored and paid to them back on November 16th of 2023 (supporting documentation attached from my bank).  As I stated in my initial complaint,  this company is not to be trusted!
  
  
  Sincerely,
  
  ****** *******

• Initial Complaint

  12/01/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Much like all the other complaints, the sales consultant was very sneaking on not making the payment details clear. You see, they only come and treat your home every 3 months, but make you pay every month. Not one mention of the cancellation fee either. Not to mention, it doesn’t work. At all. We have had 3 treatments so far and are still experiencing the same exact problem. Yes we have complained and they retreated AGAIN, but still no difference in activity. At this point I will seek legal action, as the rumble pest company is making false claims and false advertisement.

  Business response

  12/05/2023

  Good afternoon! After reviewing Ms. ******** account, I do see that she began treatments with us on 7/03/23. Here at Rumble Pest Solutions, transparency is always of the upmost importance. After reviewing this account, I do see that all service agreement documents have been released to Ms. ******. I have attached Ms. ******** documents to this response as well. As you will find in these agreements, it is stated that while payments are made each month, treatments are provided each quarter (every 3 months). It is also stated that we offer unlimited free return visits for any persistent pest issues. I do see that we provided a free return visit for Ms. ****** on 7/18/23 for some flea issues she was experiencing. The last treatment that was provided was on 10/3/23. During this treatment, Ms. ****** expressed issues with fleas that were coming from their neighbor. We addressed these issues and have reached out to Ms. ******, but no further complaints have been made. 

• Initial Complaint

  11/15/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I called the business in June ************************************************************************************************************************************************ order to cancel further payments being taken from bank account. I was told to cancel in writing via email and I did so on June2, 2023. They continue to charge my bank account in July, August and September. My bank card number has changed and now I am receiving multiple texts, messages and phone calls to obtain more funds. The payments they took in July, August and September were definitely unauthorized, and fraudulent. I have documentation to support my claims.

  Business response

  11/15/2023

  Good afternoon!

  After reviewing this account, we did not begin services with them until July 11th, 2023. I have attached a copy of their service agreement. As you will see in this customer's attached email, as well as what I reviewed, we did not receive notice of cancellation until 10/2/23.At that time, we did cancel the account, but as stated in their service agreement, there is an early cancellation fee if the service agreement is not fulfilled.

• Initial Complaint

  06/26/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  The service is not working and I asked them not to come out and they sent him out anyway. I told them numerous times not to service my house. They still sent the guy out and they billed me after I told them not to come out. Their service is not what they promise. It is poor quality. They don't deliver on what they promise. I would like a zero balance for this month.

  Business response

  06/28/2023

  Rumble Pest Solutions works hard to insure a great quality service for all customers. It is stated in our agreement with the customers   "Service Guarantee: If between regularly scheduled service the customer requests additional services, Rumble Pest Solutions of Missouri will return and retreat the home for no additional charge."  On June 8th Mr reached out to the office and stated that he wanted to cancel his service. After speaking with our account specialist, he agreed to do the June quarterly service, all of which can be heard on our recorded lines. In the phone call, Mr even stated the original day of June 15th was too far out and that we needed to move the service closer to date. Per his request the date was moved to June 12th. After reviewing the phone calls, Rumble Pest Solutions will stand by the service completed on June 12th.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩