Business ProfileforH M I Fireplace Shop

This actually started back in Oct of 2020 during the height of the pandemic. We had just moved into a new home and were having some work done. The stucco repair involved rebuilding both of the chimneys and the the repair guys said we should get the chimney tops examined. We had HMI out to examine the tops and they said they needed replaced. They gave me a price of $985 dollars to rebuild and replace the tops. Since part of the labor would use the scaffolding the stucco repair company had erected I advised HMI that they only had a few weeks to make the necessary repairs. They said it would not be a problem. A few weeks go by and I called to let them know they don't have much time to use the scaffolding before it's removed, they said they would get to it. Another week goes by and the scaffolding is removed. I called and let them know that the scaffolding was removed so they could plan accordingly, they said they would have to double the labor costs to install the new tops. I told them they had weeks to use the scaffolding and assured me they would complete in time but they would not change the labor costs. I asked them to refund my money and that I would come by and pick up the tops they made. Fast forward to this year I called them a couple times to ask about the tops and was always told that I would be given a call back. I never received a call so I eventually went into the store to talk with someone. They were unable to answer any questions as the owner was out of the shop on vacation. He was supposed to call me back when he got back in town. I never received a call. I went back and was finally able to meet him and he told me that he scrapped the tops they made for me as I never came by to get them. I was upset at this considering no one had told me they were going to do this and no one called me to ask me if I still wanted them. The only thing he would do is remake them at cost, even though he never refunded me the original material cost.