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Business Profile

Custom Home Builder

Project Blueprint

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Custom Home Builder.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/12/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I hired Project Blueprint to put a roof on my home in April 2023. I have had nothing but trouble with it since the roof since then. The roof is bubbling and it leaks across the whole thing. They didn&#**;t nail down all the plywood. They did not vent the roof. They removed sections of the roof and let plywood hang over 16" off the side. They will not take responsibility for any of the problems. The ******* stated he was not roofer. I paid in full when the H323632323533**3736**H was completed. The owner will no longer return my calls. They put a tarp on in January 2024. The guy that comes out to the house to look at the roof always brings a gun and a couple people with him. They make rude comments while they are at my home. I want a refund for the roof that leaks. I will have someone else put a new roof on my home.

    Business Response

    Date: 03/05/2024

    We are working with the customer to fix the roof and make repairs.  We met yesterday at his home to discuss the project.  We will replace everything that was done incorrectly.  We want to make sure our customers are satisfied with the outcome of the entire project.  

    Customer Answer

    Date: 03/06/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *********************

Project Blueprint is NOT a BBB Accredited Business.

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