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Business Profile

Pizza

Pizza Hut

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pizza.

Complaints

This profile includes complaints for Pizza Hut's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Pizza Hut has 52 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Pizza Hut

      1311 US 24 Moberly, MO 65270

    • Pizza Hut

      2536 Lemay Ferry Road Saint Louis, MO 63125-3131

    • Pizza Hut

      2000 W Worley St Columbia, MO 65203-1042

    • Pizza Hut

      1926 Richardson Road Arnold, MO 63010-3918

    • Pizza Hut

      4175 Lindell Blvd Saint Louis, MO 63108-2913

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/25/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered 2 pizzas from them at 930 pm on Friday Aug 22 using the app they almost demand you use. I bought 1 large TRIPLE MEAT PAN CRUST 1 large PEPPERONI HAND TOSSED I got 2 large PLAIN CHEESE THAT WAS COULD AND AWAY OVER COOKED. Now it's 10:01 and they close at 10. I jump thru hoops and finally get a person on the line, only for her to tell me nothing can be done till next day. I just called them today at 11:30 on Saturday. The crabby woman tells me that since I USED THE ONLINE ORDERING METHOD THERE IS NOTHING THEY WILL DO BECAUSE IT IS MY ERROR. That if the pizza is burned I SHOULD HAVE BROUGHT IT IN 1ST THING THIS MORNING, like that's all I have to do on a Saturday. I want my money refunded! I wouldn't feed this to stray dogs. Nobody could tell the difference between the pizza and the cardboard, and I'm being treated like it's my fault? They think I paid ***** for 2 CHEESE PIZZAS! ABSOLUTELY NOT

    • Initial Complaint

      Date:08/12/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered a large buffalo pan pizza last night with EXTRA BUFFALO, extra jalapeos, and olives. I received a uneatable marinara pizza as shown. Contacted the manager who refused to make the correct pizza and refused to issue a refund.

    Pizza Hut is NOT a BBB Accredited Business.

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