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Find a Location

Alterations By Habiba has 1 locations, listed below.

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    Business ProfileforAlterations By Habiba

    Clothing Alterations

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 3 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Business Details

    Location of This Business
    12218 McKelvey Rd Ste B, Maryland Heights, MO 63043-1200
    BBB File Opened:
    6/13/2017
    Years in Business:
    6
    Business Started:
    6/13/2017
    Business Started Locally:
    4/4/2023
    Business Incorporated:
    4/4/2023
    Type of Entity:
    Limited Liability Company (LLC)

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    05/30/2021

    Complaint Type:
    Customer Service Issues
    Status:
    Resolved
    This business owner completely ruined my wedding dress. It's a chiffon dress and while i had it on in her shop i told her "this fabric is really fragile, and it's really easy to put scratches on it. do u think this will be a problem?" and she told me she knew what she was doing and assured me there wouldn't be any damages. When she called me back to the shop, when i got there i checked the dress and she had put scratches ALL OVER the dress. I mean literally all over the dress. Then she started shouting at me that i brought the dress in like that, trying to blame it on me!! The dress was BRAND NEW. I took it out of the bag it was sold in when i tried on the dress in her shop the first day. She refused to repay me the $100 deposit she demanded on the first day. So now I'm going to have to buy a brand new dress again and bring to a different shop and pay them. After ruining my dress she should have at the very least given me my deposit back!
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    Customer Reviews

    3 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Li E

    1 star

    04/01/2024

    Habiba did a very poor job on my daughter's prom dress alteration work. The work is simple just cut the length all around and a couple other minor adjustments. She finished in a day which is unusual in such a high demand season. After my daughter put on the dress, my jaw was dropped! One side is two inches off the floor and the other side is sweeping on the floor by another inch! Not only that, the fold area for the ballgown is visibly two inches off.She is incredibly rude and repeated the same lies over and over " I do good work" but refuse to look at the dress in front of her! It sounds like if she repeat the same lies 100 times, it will become true! She didn't even measure when she made her **** on the dress! Then without measuring and even looking at the areas that I pointed out, she asked my daughter to take it off and she then picked up a sissor, trying to correct (or ruin) the dress again!I took the ruined dress to another seamstress (by the way she is WONDERFULL, *********************************) She used a tape measured and pinned all around trying to save the dress.Habiba also charges very expensively for the minor work she does. She also only take Cash and Venmo. I have known that it's a RED flag for business takes cash only for tax fraud or quality issue! Be warned!!

    Customer Response

    04/11/2024

    The customer paid me $75.00 and the next time she came she used a lot of bad words at me. The mother and daughter came and the daughter said no this is good work. The first time they brought the work in it was ok and the next time she was upset. The daughter said she is sorry and she liked the dress. It is hard to make everyone happy. She ran from my shop and used bad words towards me in the parking lot. Everybody is happy with my work. I did a lot of work on the dress. I charged $145.00 for the work. She gave me $70 for a deposit through CashApp and didnt pay me $75.00 for my work. The back was corseted and it was a lot of work. I worked for a very popular store for 13 years and I am good with everybody.

    Local BBB

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