Business ProfileforAutoProtect USA, LLC

I have been a valued consumer since February 9, 2024, and my vehicle had accumulated an estimated ******* miles at the time. On Friday, April 3, 2024, my 2018 Infiniti QX60 encountered mechanical difficulties. I presumed it was my battery due to my battery light being on, and it also looked like it had been in the car since it was made. On April 5, 2024, I had a new battery installed, and the light was still on. I knew at that moment that there was a much larger problem at hand. My *** was towed to ***************** the same day for diagnosis and repair. Elite contacted me the same day to inform me of an oil discharge originating from the valve cover gasket and penetrating the regulator module, causing my battery indicator light to be illuminated as a consequence, and the *** draining power. Things got underway when I provided Elite with an **************** claim number so they could file a claim prior to the completion of the repairs. I received a call from Elite yesterday, April 9, 2024, informing me that my claim was rejected by the claim department, citing a pre-exiting issue. It's entirely false because I had a diagnostic done for a replacement alternator, and the alternator in my automobile was found to be defective due to a damaged connection piece that was taped together, causing the alternator to short out. That was resolved prior to my becoming a client of **************** on February 7, 2024. Nothing in my diagnostic report mentions an oil spill. Now that ***** has arrived, my car has 109K miles. *** claim adjuster stated that I was being dishonest regarding the condition of my vehicle and that it was impossible to precisely determine when the oil discharge began. *** establishment told me it was recent because it wasn't there when they changed my alternator, based on images they provided me. *** adjustor was sighing and aggressively interrupting me during the call. I got really irritated and enraged about that, so I requested a cancellation. I would like my full $269.58 returned to me as soon as possible because this isn't fair to me and this is not the way I should be treated. I have been misled by this service, and you all failed to fix my vehicle and adhere to the warranty agreement. My policy number is APEX00492 and I can be contacted at ********************* if more details are required.