Complaints

This profile includes complaints for Community Property Management's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Community Property Management

  242 Old Sulphur Spring Rd Manchester, MO 63021-5353

  
• 

  Community Property Management

  404 Tiger Ln Columbia, MO 65203-1176

• 

  Community Property Management

  1075 Eastgate Dr O Fallon, IL 62269-3742

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/13/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I posted a request for missed trash pick up which should have occurred on Tuesday July 9 on the *** website on Wednesday July 10. It stated message received. No response, no correction. I posted again on Thursday July 11; same result. I posted again on Friday July 12 and again no response. Trash continues to sit waiting for pick up (hopefully) next Tuesday.

  

  Business Response

  Date: 11/11/2024

  Mr. ******** concern was related to trash removal services being supplied to the community not a service being supplied by CPM.  Short of, we could have responded to his concern quicker.  I believe this concern has been addressed and can be closed.

  
  

  *** 
   
  

  Customer Answer

  Date: 11/11/2024

  Better Business Bureau:
  
  I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution. 
   
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:09/09/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Pending resolution for water leak due to maintenance issue for more than 2 months that has damaged the interior of the property and the basement. CPM (especially the manager, managing the property) has been negligent, non-responsive and evasive after multiple voicemails and correspondence from their portal. The property management has also been negligent in providing timely response and temporary resolution during the event when contacted over the emergency line.Damage was evaluated by the contractor and the assessment was provided as This leak I believe was possibly caused from a clogged downspout and a bad building design in general. The bad design being referred here is the stove exhaust vent and is the exterior component and is not customized and is common across all the units. I have requested information for owners responsibility matrix for exterior stove vent and there has been no response after multiple emails over a period of 2 months.The root cause of the issue is due to the clogged downsprout and is a maintenance lapse by CPM for exterior maintenance. *** hasnt provided any resolution to this issue so far and hasn't detailed on a plan on how this will be addressed permanently. (The address of the property: *************************)

  Customer Answer

  Date: 12/18/2023

  Per the last communication the request for the following information:

  At your earliest convenience, please provide our office with any updates to your complaint. Has it since been resolved? Is it now filed in court? Has the company contacted you?

  Answer is NO to all of them

  Customer Answer

  Date: 01/15/2024

  Hello,

  Do we have an update on the case ? It has been close to 4 months since this was logged.

  Thanks,

  Nand

  

  Business Response

  Date: 02/20/2024

  To whom it may concern,

  The Townhomes of *********************************** cleans roof gutter in the Spring and winter of each year.  We have not received any recent workorders from Mr. ********* that the gutters are over-flowing, so our belief is that they are free flowing at this time. 

  A roofing contractor reported that the stove exterior exhaust to this unit is positioned where it is vulnerable to leaks due to its proximity to the gutters.  The gutters and stove exhaust are in the same positions since the buildings were constructed.  Thus this situation is considered a "builder's defect' and because the vent only serves his unit it is a unit owner's responsibility to correct.  Mr. ******** has been advised that if he wants to make the repair, he needs to submit an Architectural Request to the Board (through CPM) so that they can understand what changes he wants to make and that he is working with an insured contractor.

  In any case, CPM has communicated extensively with Mr. ********.  I believe his main complaint with *** is that we are unable to say "we will fix that for you" and he doesn't accept that the decision maker is not CPM...it is the Board of his community.

  *** ******, CEO, CPM

  Customer Answer

  Date: 02/21/2024

  Complaint: 20578442
  
  I am rejecting this response because:
  
  As per the response from the contractor the primary reason for the leakage was due to a "clogged downsprout" which should not have had occurred to start with if CPM was indeed in compliance with the maintenance of the roof gutter twice a year as stated in the response. The clogged downsprout had a blob that completely blocked the flow that resulted in the issue to start with. No new workorders were submitted since the incident but an emergency request was submitted to *** during the time of the incident. *** didn't address the emergency request in timely manner to prevent a continuing leakage and took 1.5 days since the occurrence of the incident. *** also failed to provide documentation on the *** for addressing emergency requests as well as owners responsibility matrix for stove exhaust related issues. ***'s response delays continued to be an issue even post a BBB complaint registered on 09/21/2023 until an official complaint was registered with Attorney General as of 02/09/2024.

  
  I am completely aware that "builder's defect" needs to be addressed by the board and not CPM and have already raised this to the board. *** has failed to consistently respond in timely manner during the time of issue and post the issue. If the maintenance was indeed taken care as stated by *** in response this issue should not have had happened to start with. *** needs to acknowledge that going forward the maintenance schedule will take care of reviewing the downsprouts in detail and taking care of any clogged downsprouts in timely manner to prevent damage to property. *** also needs to provide documentation for emergency response ***'s and ownership matrix for the "builder's defect" issues like stove vent in this case that they have failed to provide as of today since the original incident in July 2023.
  
  Sincerely,
  
  Nand Venegalla

  Customer Answer

  Date: 02/28/2024

  CPM needs to acknowledge that going forward the maintenance schedule will take care of reviewing the downsprouts in detail and taking care of any clogged downsprouts in timely manner to prevent damage to property.
  

  CPM also needs to provide documentation for emergency response SLA's and ownership matrix for the "builder's defect" issues like stove vent in this case that they have failed to provide as of today since the original incident in July 2023.

  Customer Answer

  Date: 03/03/2024

  Please find the videos of the leakage that impacted the kitchen and basement so that you can actually see the amount of leakage and the impact. This has occurred once in 3 years and there is reminiscence of this in the basement from past leakages. If proper maintenance is taken care of the gutters and sprouts twice every year (as claimed by CPM) this should have never happened. Entire basement carpet was wet, ceiling tiles had to be replaced and the treadmill was damaged due to the leakage.

  Kitchen: **********************************************************************************************;

  Basement: *******************************************************************************************
  
  
  
  

  

  Business Response

  Date: 07/28/2025

  Our records indicate that you were notified that it is believed that the water leak is due to the location of a vent that is below a gutter.  As you have also been advised that the vent in question is your responsibility to repair/replace/move.  If you have a professional opinion that indicates otherwise, please send it to ****************************** and will forward it to the Board for their consideration.  If you have moved the vent and the leak has continued, please provide us with details that explain the measures you have taken or discovered in the process of moving the vent.

  We recognize that a water leak can be frustrating, however in fairness to all owners in your community the Association cannot make repairs that are an owner responsibility.

  Customer Answer

  Date: 07/28/2025

  I am writing to formally update my BBB complaint against Community Property Management (CPM) to include new developments. Following the original complaint, an on-site inspection was finally conductedover three months after the issue was first reported. The inspector, assigned by *** (****), confirmed in person that the leak was directly related to roofing failure, not the previously claimed issue CPM had used to justify inaction. This clearly shows that CPM made incorrect assumptions without proper investigation, which directly led to the issue escalating from a minor leak to one causing interior and electrical damage.

  
  This update reflects ongoing negligence by *** and adds further weight to the original complaint regarding their mismanagement, delayed response, and failure to uphold the responsibilities of a property management service. I am requesting BBB to maintain this case as active, as the issue is still unresolved and no concrete next steps or repair plan has been provided by the business to date and official note this complaint on the business for not complying to maintenance requests

  Customer Answer

  Date: 07/30/2025

  CPM finally sent out the maintenance person on 07/29 and the issue was due to a seal close to the vent. The seal was addressed and fixed today. Had *** acted upon the maintenance request in 04/05 the situation would not have led to the leakage. CPM is supposed to act on the maintenance requests and blatantly ignored the requests for the residents repeatedly. Please ensure that the official complaint is lodged and associated with CPM file.