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Business ProfileforStark Bro's Nursery & Orchards Co
At-a-glance
Customer Complaints
2 complaints closed in last 3 years
2 complaints closed in last 12 months
Customer Reviews are not used in the calculation of BBB Rating
Related Categories
Overview
Products & Services
Business Details
This is a multi-location business.
- Location of This Business
- Louisiana, MO 63353-3863
- BBB File Opened:
- 4/6/1998
- Years in Business:
- 52
- Business Started:
- 1/1/1972
- Business Started Locally:
- 4/6/1998
- Business Incorporated:
- 10/22/2001
- Accredited Since:
- 7/27/2020
- Type of Entity:
- Corporation
- Alternate Business Name
- Stark Bro's Nursery
- Stark Bro's
- Hours of Operation
Primary
- M:
- 8:00 AM - 4:30 PM
- T:
- 8:00 AM - 4:30 PM
- W:
- 8:00 AM - 4:30 PM
- Th:
- 8:00 AM - 4:30 PM
- F:
- 8:00 AM - 4:30 PM
- Sa:
- Closed
- Su:
- Closed
- Business Management
- Mr. Cameron Brown, President
- Mr. Tim Abair, Vice President
- Mr. Matt Bollinger, Director of Marketing
- Contact Information
Principal
- Mr. Cameron Brown, President
- Mr. Matt Bollinger, Director of Marketing
Customer Contact
- Mr. Matt Bollinger, Director of Marketing
- Additional Contact Information
Phone Numbers
- (800) 325-4180Other Phone
- (800) 325-4180
Customer Complaints
2 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
11/01/2023
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
Customer Reviews
93 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
David G
04/18/2024
Stark Bro's Nursery & Orchards Co Response
04/19/2024
We sincerely apologize for the disappointing experience you had with our customer service representative, *******, at Stark Bro's Nursery. Your feedback is valuable to us, and we take your concerns seriously. It is never our intention to dismiss or neglect the needs of our customers, and we regret that you felt unheard and frustrated during your interaction with us.
We acknowledge that the response you received fell short of the level of service we strive to provide. It is important to us that every customer feels valued and supported when reaching out to us for assistance. We understand the importance of timely and helpful communication, especially when it comes to inquiries about delayed shipments.
Rest assured, we are committed to addressing this issue internally and taking steps to improve our customer service processes. We will be providing additional training and support to our team members to ensure that they are equipped to assist customers effectively and empathetically in all situations. Your feedback serves as a valuable reminder of the importance of maintaining open communication and accountability with our customers.
We appreciate you bringing this matter to our attention, and we apologize for any inconvenience or frustration it may have caused. If there is anything further we can do to assist you or if you have any additional feedback, please do not hesitate to reach out to us directly. We value your business and hope to have the opportunity to restore your trust in Stark Bro's Nursery in the future.
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