Business Profile

Propane

Ferrellgas

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Propane.

Important information

Customer Complaint:
This business profile reflects national complaint activity

Complaints

This profile includes complaints for Ferrellgas's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

325 total complaints in the last 3 years.
103 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:12/26/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Ferrell Gas has failed to deliver liquid propane for home heating within the contracted period, set by the company.
Business Response
Date: 12/29/2023
Response attached.
The consumer complaint filed by *** ******* has been forwarded to the Ferrellgas Legal Department for investigation and comment. I have completed my investigation, talked to the relevant field personnel, and offer the following response:
A review of *** *******’s consumer account reveals he commenced services with Ferrellgas in January 2020, owns a 500-gallon propane container, chose our Will Call delivery service and Net 30 payment terms.

*** ********* concern relates to an untimely propane delivery.

A review of this customer’s account indicates that a propane order was placed on December 11, 2023. Ferrellgas’ drivers are working diligently 7 days a week to serve our customers’ winter propane needs. The customer’s area experienced an unexpected, very brief driver shortage that resulted in some delays. *** ******* received his propane delivery on December 27, 2023.
Ferrellgas strives to provide best-in-class service and we sincerely apologize for the frustration the customer experienced. We want *** ******* to know that our teams are working hard to accommodate each customer and have forwarded his complaint to the relevant field personnel to address with additional training if deemed necessary.

Thank you for bringing *** *******’s concerns to our attention. We acknowledge that he owns his propane container and could go anywhere for his propane needs. We value his past patronage and look forward to serving him in the future.
Thank you, ***** ****** Paralegal
Initial Complaint
Date:12/26/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On December 15th, I was supposed to have gas delivered. Ferrell gas replaced a valve on my tank, and didn't fill the tank at all. My gas completely ran out. I called again after a few days of having no heat and no hot water, and was told they didn't fill anything. I was put on the schedule with a two day expedition service that cost an additional fee. I call multiple times on the delivery day and asked if they intended to uphold the delivery guaranteed. The phone attendants all said they would deliver, and they would call in advance so that I could get my pilot lights relit throughout the house. In the last hour of the business day on December 22, the delivery was made. I took off work for the delivery and lost a day of wages. No one called in advance. No one knocked on the door. They filled the tank and left. I had to call in on the emergency line to have someone come back for an additional $200 due to the delivery man's neglect, in addition to the expedition fee due to them not filling the tank the first time. This is completely unprofessional. I want the expedition fees and emergency fees removed for issues that were not my fault.
Business Response
Date: 01/08/2024
Response attached.
Initial Complaint
Date:12/21/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This is a formal complaint. I ordered propane from ferrel gas on Thursday December 14th. I was told the delivery with a pressure test/tank inspection would cost 780 dollars total. I was told the delivery would be sometime between the next day, and the following Thursday. My gas was delivered on Monday December 18th. The technician filled the tank to 393 gallons, then was supposed to perform the pressure test but was unable to because he did not have the proper tools to do so. I was told by the technician he would come back either later that day, or the following day. He did not come back the same day, and by 11am the following day we had not heard anything from this company. I called the milford office to see what the status of this technician was, or when he would potentially be coming back. I was told that he would be there in the next few days which was completely unreasonable as I had already been told it would be the day prior or day that I called. I finally get told they would contact the technician and call me back. I waited 2 hours without a call back. I called again, a different woman answers. This woman contacts the first woman and tells me she doesn't have a straight answer and would call me back. I had to verify they would actually call me back because the first woman never did. I finally get a call back and was told they would send the technician out "in the AM hours of tomorrow". Today we were supposed to have this technician here this morning. I called at 10:40 to see if there was an ETA on his arrival. I was told they were still trying to contact the technician and could not give me a straight answer. I was called back again but still did not have a straight answer. At this point I have 4 children under the age of 7 in a 3000sqft home with no heat but in their bedrooms with space heaters. My range is also propane and I was not able to make meals this entire time. I get another call from a technician at 12:18pm saying "someone had called this morning but did not get an answer to verify if there was someone home" I DO NOT appreciate getting lied to. I have call logs and had no missed calls from ANYONE this morning. I have been diligently waiting by the phone for 3 days straight trying to figure this out. The technician finally arrived at 1:30pm to complete this pressure test. THE TECHNICIAN CHARGED ME FOR THIS SERVICE SEPARATELY. I was charged 180 more dollars for something that was your fault!!! I was given the runaround, no straight answers, LIED TO, and treated like a problem when I was trying to provide heat for my family and small children. I have 7 people living in my home and was expecting a smooth delivery experience but I got the complete opposite.
Business Response
Date: 12/26/2023
Response attached.
The consumer complaint filed by *** ***** has been forwarded to the Ferrellgas Legal Department
for investigation and comment. I have completed my investigation, talked to the relevant field
personnel, and offer the following response and timeline of events that our records reveal:
On December 18, 2023, Ferrellgas completed a delivery to *** *****’s customer-owned tank. The
tank was empty prior to delivery and a leak meter test would have to be completed after filling the
tank but prior to being able to use the propane. Two days after delivery, a Ferrellgas technician
arrived and completed the test.
Our records reveal that there was some confusion in our relaying the amount that would be due
resulting from the delivery plus leak meter. Therefore, for customer satisfaction, the labor fee from
the leak meter test has been waived.
Ferrellgas strives to provide best-in-class customer service, and we sincerely regret that *** *****
did not receive that level of service. Her complaint has been forwarded to the relevant field
personnel for additional training if deemed necessary.
Thank you for bringing this customer’s concerns to our attention. Please contact me with any
questions or further concerns.
Initial Complaint
Date:12/19/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 11/26/23, I requested a tank refill of our propane gas as we were at the 40% level on our tank. On the week of December 11th, I called customer service and told them our tank had not been refilled yet and we were at 20%. She replied, "Oh, the driver cancelled the order" saying our drive was too "narrow". I asked the customer service rep why the driver did not contact us and she said he was supposed to. I told the rep I found it odd in that we have lived at the address for six years, and there had been numerous deliveries made here before without issue. I requested another tank fill, which noted it would be filled by 12/27. The customer service rep said she would escalate the issue since the driver did not notify us or customer service of the lack of delivery. As of 12/18/23 we have made numerous calls to customer service, who say they will have someone call us back, but we have received no call backs. Our tank is now at 16% and the temperatures will be dropping this week, which will require additional propane. We have tried to resolve this issue multiple times without any success. I have an elderly family member that will be visiting and we can not be without heat or there could be medical consequences.
Business Response
Date: 12/22/2023
Response attached.
The consumer complaint filed by Ms. ******* has been forwarded to the Ferrellgas Legal
Department for investigation and comment. I have completed my investigation, talked to
the relevant field personnel, and offer the following response:
A review of Ms. *******’s consumer account reveals she commenced services with
Ferrellgas in November 2017; leases a 500-gallon propane container; chose our “Will Call”
delivery service and Net 30 payment terms.
Ms. *******’s concern relates to a delivery delay and customer service.
In November 2023, Ms. ******* ordered propane. On December 1, Ferrellgas attempted
delivery but the driver stated that the driveway was too narrow for our truck. The delivery
was cancelled but the customer was not notified. It is my understanding that the delivery
driver was new and was unaware that the customer actually has two driveways and the
other, wider driveway, should have been used for the delivery.
On December 19, 2023, Ferrellgas delivered Ms. *******’s propane order. Her tank was
not out of propane upon delivery.
Ferrellgas strives to provide best in class customer service and we sincerely regret the
oversight made and that Ms. ******* did not receive such a level of service. A note has
been placed on her account regarding the additional driveway and her complaint has
been sent to relevant field personnel for additional training.
Thank you for bringing Ms. *******’s concerns to our attention. I hope the above resolves
any remaining questions or concerns. Of course, please do not hesitate to contact me.
Customer Answer
Date: 02/05/2024
I placed an order for propane on 1/18/23 during the peak of cold weather and increased use. I was told to expect the delivery no later than 2/2/23. We received no delivery on 2/2/3 and when I called and told customer service we were out of propane, they said "sorry for the inconvenience but we can not deliver until 2/3/23". Again on 2/2/23, there has been no delivery and no communication. We are still out of propane which we use for heat and to cook. This is the second time this has occurred.
Business Response
Date: 02/06/2024
Response attached.The consumer complaint filed by Ms. ******* has been forwarded to the Ferrellgas Legal
Department for investigation and comment. I have completed my investigation, talked to
the relevant field personnel, and offer the following response:
A review of Ms. *******’s consumer account reveals she commenced services with
Ferrellgas in November 2017; leases a 500-gallon propane container; chose our “Will Call”
delivery service and Net 30 payment terms.
Ms. *******’s concern relates to a delivery delay.
As you may be aware, the customer’s area was hit with a snow and ice storm just prior to
the date that Ms. ******* ordered propane. The Service Unit had delivery delays due to
extreme low temperatures that resulted in trucks not starting as well as hazardous road
conditions. This led to a backlog in deliveries.
On February 6, 2024, Ferrellgas delivered Ms. *******’s propane order. Her tank was not
out of propane upon delivery.
We want the customer to know that our teams are working hard to accommodate each
customer and we sincerely regret that she did not feel she received the level of service
we strive to provide.
Thank you for bringing the customer’s concerns to our attention. I hope the above
resolves any remaining questions or concerns. Of course, please do not hesitate to
contact me.
Thank you,
***** ******
Paralegal
Initial Complaint
Date:12/07/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In June 2023 our propane tank was dislodged by a tornado. We contacted Ferrellgas for repairs. On 07DEC 2023 we ran out of propane due to the company not refilling the tank because the tank had not been repaired. We are without heat or hot water and getting a run around from customer service. We have placed multiple calls and gotten several responses: - the tank wasn’t never filled in the interim months because it was never leveled
- the earliest a crew could come out was next week
- the tank was never leveled because it required customer approval [no one contacted us]
- possibly the tank could be partially filled tomorrow, but required supervisor approval because the tank wasn’t level
We are waiting for call back from supervisor as to when they will fix the tank and if they will authorize filling the tank before it is fixed. Call rep said there is a $200 fee for unscheduled fill up.
Business Response
Date: 12/08/2023
Response attached.
Initial Complaint
Date:12/06/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I paid the tank rental fee and requested a refill. I noticed that my home was filling up with propane fumes when the wind is still or coming from the east/southeast. I contacted the company to report the leak from the tank fittings. I was told to turn off the tank which I immediately did. That did not stop the fumes from filling my home. A technician was supposed to be out the same day but never showed up. When I finally tracked someone down after 3:30 pm, I was told the technician wasn't coming today and would be out first thing in the morning when the dirt roads were still frozen. I took a second unpaid day off from work to be there for the technician who again did not come and when I called to check the status, I was told again "first thing tomorrow morning". I have taken 2 days of unpaid time away from work and my home is still full of propane fumes. My propane refrigerator has defrosted, my food is spoiling, and I have no heat, hot water or way to cook. They advertise 24/7 for leaks and emergencies. They can come after dark if they want the road frozen. My house is still full of propane fumes and is causing my asthma to flare up and cause burning in my nose and throat. I have uploaded the last statement and will upload the text messages when I get them forwarded to my email. The company and the technician refuse to keep me informed of anything at all in order to harass and torture me further. Not a way to treat a widowed veteran with disabilities.
Business Response
Date: 12/07/2023
Response attached.
Customer Answer
Date: 12/07/2023

Complaint: ********

I am rejecting this response because: They had me miss 2 days of work to wait for them and never showed up or contacted me to let me know there was a problem. They owe me 2 days of pay.

Sincerely,

******* *******
Initial Complaint
Date:12/05/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Customer number ********* - Ordered a propane refill on November 24 with a final promise-by delivery date of December 4.
After multiple contacts with the company, they have not delivered, and still do not show an actual promise date, and our family relies on their propane refills. Both the chat interaction (which I saved) and the online order site gave no indication that we would not receive our order, and as of December 4, there is no longer a delivery date on our online order page.

Today, this is the message we sent through the contact page: Hello,
We are a longtime customer of Ferrell customer *********. On November 24, I placed a refill order via chat, and the rep said delivery would be no later than December 4. December 4 came, and I got on chat and Destiny reassured me that the order was out for delivery. By 4:45 PM, there was no delivery. Stacey on Chat first said we would have no delivery and it would be another three days, and then she said she was mistaken and that the driver was on his way as we were his last delivery on December 4. She also said there was no way to contact anyone by phone before giving me a "customer service" line at five minutes until 5:00. By the time I was routed to an agent, the office was closed. Today, our order progression shows "scheduling on December 1" with a promise-by date of December 4 but no progress on delivery. In other words, you have our $500, and our tank levels are tanking. We have no promise about when our propane will arrive, and this puts our family in a very, very precarious position. We followed your rules - ordering propane when we were supposed to- and we prepaid for propane that you have failed to provide. We need a refill immediately. Please contact us right away. - ******* *** ***** ********
Business Response
Date: 12/06/2023
Response attached.
Customer Answer
Date: 12/06/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me though not accurate as to some of the key details.

Sincerely,

******* ********
Initial Complaint
Date:12/01/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been a customer of ******* Propane for more than 20 years. About two years ago ******* Propane was taken over by Ferrell Gas . Back in September 2023 I switched from propane to natural gas when the hook-up feed became reasonable. Sometime early September 2023 my propane tank was removed and 385 gallons of propane were returned and a credit of $ 874.50 came due to me. A copy of the credit invoice **** is attached herewith. About three months later I still have not received that credit and when I visit their local office they tell me that the manager needs to approve this credit, but is never there and doesn't give a damn (verbatim) .I talked today to a lady called ******* on Ferrell Gas phone # ************, but she didn't have a record of my account. and I got nowhere.
Business Response
Date: 12/08/2023
Response attached.
Customer Answer
Date: 12/08/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.subject to Ferrell Gas fulfilling its promise within 7-10 working days.

Sincerely,

*** *******
Initial Complaint
Date:10/25/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
FerrellGas send me a letter saying that because we haven't paid any Past Due Amounts on time, to: FerrellGas for our Propane Service with them, that they are going to send us to Collections.
Business Response
Date: 10/31/2023
Response attached.The consumer complaint filed by *** ****** has been forwarded to the Ferrellgas Legal
Department for investigation and comment. I have talked to the relevant field personnel, and offer
the following response:
Ferrellgas strives to provide best-in-class customer service, and we regret that *** ****** did not
receive that level of service. It is my understanding that a Ferrellgas manager reached out via phone
and email to the customer to discuss his billing concerns but to date, she has not received a response.
Thank you for bringing this customer’s concerns to our attention. Please contact me with any
questions or further concerns.
Customer Answer
Date: 07/31/2024
On: Wednesday July 24, 2024, Ferrellgas, suspended my Propane Service, after being a Customer for: Eight Years with them, and it was suspended due to a Payment Problem that I have with them, and a Re-Connection Fee, owed to them, to turn my Service back on.
Business Response
Date: 07/31/2024
Response attached.
The consumer complaint filed by *** ****** has been forwarded to the Ferrellgas Legal
Department for investigation and comment. I have talked to the relevant field personnel, and offer
the following response:
On October 31, 2023, Ferrellgas responded to *** ******’s initial consumer complaint as follows:
Ferrellgas strives to provide best-in-class customer service, and we regret that *** ******
did not receive that level of service. It is my understanding that a Ferrellgas manager
reached out via phone and email to the customer to discuss his billing concerns but to date,
she has not received a response.
To my knowledge, *** ****** has never responded to the above calls or emails.
Thank you for bringing this customer’s concerns to our attention. Please contact me with any
questions or further concerns
Initial Complaint
Date:10/20/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This is the second instance of prepaying for an order of propane and not receiving the amount of propane I paid for…. I prepaid, on October 5, 2023, for the purchase of 200 gallons of propane, the sum of $ 645.67 of which includes a $79.00 per year tank lease. But customers that use a larger volume of propane, this fee is waived. How interesting.
Today my order was delivered…. I received only 192.5 gallons….. making the cost of my propane $3.35 per gallon. I have called the company and expressed my concerns and just like last time, the extra amount that I paid would be added as a credit til I ordered propane next time…..fancy that, living and making interest on my money…..the BBB needs to investigate this company’s billing practices…..tank rentals, two tiered pricing for different customers…..and failing to deliver the product that was ordered. As I said this is the 2nd time this has happened to me.
Thanks for your assistance to this matter
Respectfully,
****** *******
Business Response
Date: 10/27/2023
The consumer complaint filed by *** ******* has been forwarded to the Ferrellgas Legal Department for investigation and comment. I have completed my investigation, talked to the relevant field personnel, and offer the following response: *** *******’s concerns relate to the price per gallon of propane, a credit after delivery and rental fee. *** ******* commenced services with Ferrellgas in March 2021 at which time he would have received a Ferrellgas Welcome Packet that encloses our Customer Agreement for Propane Sales and Equipment Rental (“Agreement”). In regard to prices per gallon, the Agreement states: “We offer a daily price to our Customers based on their specific Customer information. These prices are set by us in our discretion and may vary due to a variety of factors, including without limitation: propane commodity prices and supply points, costs of transportation and storage, geographic location of the Customer in relation to our service units and supply points, volume usage, whether the Customer owns or leases the propane tank, and whether the Customer is Keep Full or Will Call.” *** ******* leases a 500-gallon propane container and his account reveals an annual rental fee of $65.00. *** ******* is a Will Call, Pay in Advance customer. This means that for us to know that he needs propane he must contact us and pay in advance for his order. In October 2023, *** ******* placed and paid in advance for 200 gallons of propane, stating that the gauge on the tank read 40%. Ferrellgas delivered 192.5 gallons which filled the tank to 80% (the maximum percentage we can safely fill). A reimbursement of $20.22 was provided to *** ******* in the form of a credit on his account for him to use on his next delivery. Reimbursement checks go through a lengthy approval process but if *** ******* would prefer to receive a reimbursement via a mailed check or credit card reimbursement (dependent upon the initial payment), Ferrellgas would be more than happy to do so. He should contact his local service center at ************ to make that arrangement. On October 25 and 26, 2023, a Ferrellgas Manager attempted to contact *** ******* to discuss the above but to date has not received a response. Ferrellgas strives to provide best-in-class customer service and we sincerely regret the frustration this has caused *** *******. Thank you for bringing his concerns to our attention and we hope the above leads to a satisfactory resolution.

Sincerely, ***** ****** Paralegal
Customer Answer
Date: 10/27/2023

Complaint: ********

I am rejecting this response because:
they did NOT fill my tank to 80%, I prepaid $645.67 my propane ticket was for $546.17. Add the $65.00 rental fee to propane charges is $611.17……my refund should be $34.50, not the $20.22 they claim.
Want the full $34.50 refund and applied to my debit card.
read there response…..and do the math…..

Sincerely,

****** *******
Business Response
Date: 10/31/2023
The response rejection filed by *** ******* has been forwarded to the Ferrellgas Legal
Department for investigation and comment. I have talked to the relevant field personnel, and
offer the following response:

For satisfaction, an additional credit of $14.28 has been initialized to *** *******’s credit card.

Ferrellgas strives to provide best-in-class customer service and we sincerely regret the frustration
this has caused *** *******. Thank you for bringing his concerns to our attention and we hope
the above leads to a satisfactory resolution.

Sincerely,

***** ******
Paralegal
Customer Answer
Date: 11/02/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** *******

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Important information

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Ferrellgas is NOT a BBB Accredited Business.