Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/05/2024

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Went to the business about oil change and engine light being on needs to be checked. Their web page advertised free engine light diagnose and when i mentioned it answer was only basic diagnose is free and my car needs to be upgraded one and will cost $180 just for diagnose. I said fine and they told me my car needs a new mass air flow sensor needs to be changed. I said ok and job is done the same day. I took my car and next day drove to Indianapolis the next day gor work. After driving 300-400 miles light came on and car started acting same way before i took the car there. But i was away from home and 3 weeks later i came back and took the car back the same place. I told my situation and they put the same diagnosis they did before and they couldn’t come up with what was wrong with my car. And they started saying that it has been 3 weeks and almost 1000 miles driven even though i told my situation and being far from Lees Summit and couldn’t bring my car any sooner. Tried to speak to the supervisor and they told me he will call me later on that day and i left the business. Later that day same person not a supervisor called me and said i need the take my car to Nissan they can tell me better answer about what is wrong with my car. I asked him if your diagnosis can’t say what is wrong with my car why did you charged me $180 in the first place and no answer. I asked him maybe my car didn’t need any problem with the sensor they changed earlier. I didn’t get any answers about that question either. By the way i bought that exact car at that same dealership. Since that day i drove my car and park in the garage and i haven’t been using my car since. So i felt like powerless and being bullied with my own car and my own money. All i need is getting tight and clear answer about my car. Why business is charging me $180 for some diagnostics can’t even tell what is wrong with my car even though their web site advertising free engine check diagnoses. That should be legal. Thank you!

  Business Response

  Date: 11/18/2024

  On 8-27-24 for check engine light, found air filter filthy and debris on Mass Air flow sensor. replaced Mass Airflow Sensor and filter. Never seen it back after that. 

   

  Customer Answer

  Date: 11/18/2024

  Went back to bussiness on September 8 2024 about engine light on and same problems happened after my car getting fixed and i have had driven less than 500 miles. Same dealer did another diagnostic and said we can not find why my engine light is on and told me to take my car to a Nissan dealer. By the way this is the same diagnostic that i paid $180 just 20 days ago and now this same machine can’t even tell why my engine light is on. 

• Initial Complaint

  Date:10/29/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My experience didn't meet my expectations and I don't believe they live up to your values of going above and beyond for service or honesty.
  On 08/16/24, I brought my vehicle to your dealership for tires and tire pressure sensors. During my experience, I encountered the following problems:
  Before we brought the vehicle in we asked for the tires to be replaced, tire sensors and it to be a waiter. We were not informed of the alignement your team did until it was time to pay. Additionally when I returned home with my vehicle I found damage to my rim and lug nut that was not there before. This failure had led to additional costs on my end.
  I brought this to your service managers attention over 2 months ago. In that time no progress has been made and both managers sought to portray seeking resolution as undesirable. While trying to work this with the service manager I have been lied to, verbally assaulted, and degraded. The general manager was not much better. After about a week and a half a simple update was too much to ask for. While working with your general manager I was met with lies and excuses.
  I have known about this recall for over a year at this point. The manufacturer is required to inform the dealers of all recalls. The dealerships are required to notify customers of safety recalls. This recall status changed to ready status in August. This recall is for shrapnel shooting out of the airbags. While your service manager should have been completely aware of this he stated “I dont think youve had that bad of service, I really don't.” I am interpreting this quote made on your dealership's behalf as the dealership stating they don't care they've failed at doing this job or that my family and I are in mortal danger on a daily basis because of it.
  Given these issues and others, I am requesting a full refund and McCarthy denouncing their staff's quote. I believe this request is fair given the inconveniences and grief this experience has caused my family and I.

  Business Response

  Date: 11/26/2024

  We offered to repair the
  wheel and replace the lug nuts, however, the customer will not bring vehicle back
  for us to inspect these allegations. The recall is still “incomplete” according
  to the VIS report. If the customer would like to bring the vehicle back in to
  our facility so we can inspect the claim and repair the wheel, we would be happy
  to.

  Business Response

  Date: 11/26/2024

  We have offered to repair the wheel and replace the lug nuts, however, the customer is not willing to bring back their vehicle back to this location to inspect the damage.  

• Initial Complaint

  Date:10/01/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 6/17/24 I brought my car to McCarthy Chevrolet Lee's Summit because the Air Conditioning (AC) was hissing and leaking freon. They ran diagnostic tests and told me replacing the rear evaporator core would solve the issue. I scheduled the repair for 7/17/24 and paid $1,705. After the repair was completed, the AC began hissing again and within two weeks it was out of freon again. I took the car back to McCarthy on 8/8/24. They stated they could not find the source of the leak, and that they had refilled the freon and inserted dye in the system. They asked that I drive the vehicle for another two weeks, letting the dye work its way through the system. A few days later, the AC began hissing and leaking freon again. I returned the car to McCarthy for a third time on 8/27/2024, and they informed me that the problem was loose seals around the part they replaced back in July. They stated they had tightened those seals and assured me this would fix it. Once again, it began hissing in a few days and within a few weeks was out of freon. I scheduled a 4th appointment on 9/16/24 and the service department stated that an additional part, the front evaporator core, needed to be replaced at an additional cost of $3,000. They said the front evaporator core is difficult to get to, but they had taken that "extra step" this time and realized it too needed to be replaced. They did not inspect this part of the AC system on the first, second, or third visits. Their failure to conduct a thorough diagnostic of all areas of the AC system is both misleading and unprofessional. Had I been informed from the outset that both parts were necessary to address the problem I would have reconsidered the repair altogether. This constitutes a significant breach of trust, as well as a failure to meet the basic standards of due diligence expected from a professional mechanic. On 9/17/24 I emailed the service department manager and general manager requesting resolution, but I have received no response.

• Initial Complaint

  Date:07/31/2024

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 22 July a* *pproximately 0930 I arrived at the ***** ****** Mcarthy Chevrolet Dealer ship to inquire abou* * vehicle listed online. The receptionist paired me up with * *. I explained to him I was looking at the Black 2018 Chevrolet Traverse AWD 1LZ, which my daughter had seen online. He obtained the keys and proceeded to show me the vehicle, he asked me if I wanted to take it for a test drive, which I declined. I explained to him my daughter would be buying the vehicle, and I would be a co applicant. I further explained we had a trade with excessive peeling on the hood, and we still owed on the vehicle. He said it would not be a problem. I also explained I use USAA for all my financing needs. We went inside as he gathered a good deal of information. I explained to him I live in KS 2 hours away. We agreed 0930 23 Jul 24.
  On 23 July 24 a* *pproximately 1000 my daughter and I arrived at the dealership as agreed upon. We test drove the vehicle. After returning from the test drive, we went over to the trade a 2017 Hyundai Sante Fe Sport, he looked it over and we went inside. Once inside and seated at his desk he received DL, SSN, address, employment information, and asked what we wanted our payment to be he entered our information in the computer, he went in the back and came back a few min later and said, he couldn’t help us since she was upside-down on the vehicle. I explained to him I already have financing, all I need is figures, a document that breaks down my cost, trade, taxes etc., he went in the back again and returned with no documents and said he’s sorry, he wishes he could do something but it’s out of his hand. He said he can get us in a different vehicle, but it will be much higher, he hasn’t seen it, but he has the stock number for the other vehicle. I told him don’t bother, thinking to myself it’s the typical Bai* *nd Switch scheme.

• Initial Complaint

  Date:01/03/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The date I put the car in the shop was 03/24/2022. The car sit there while I ordered a rebuilt hydraulic pump, which they said was faulty. It is quite apparent that they have no expertise when it comes to Corvettes.
  McCarthy Chevrolet and *** ********** went back and forth about the rebuilt part, saying the part was no good.
  I paid $620.00 for this part. My car sat there for two months, and the battery went down, which caused me to purchase a new battery at an additional cost of $185.00. I ended up getting my car back and the cost was ridiculous because my car still was not repaired. I did get an adjustment on the bill, Yippee! I paid a total of $998.61 for nothing. I took my vehicle to ******** *******, and I have the receipt where they used the pump, they said nothing was wrong with the pump and replaced a few parts from the salvage yard. This job cost me $1647.83. My top is working so you can see how angry I am.

• Initial Complaint

  Date:06/21/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2018 Ford Fiesta in June 2021. Within the past year I had some issues come up regarding alignment problems and a bolt that was missing. This issue had been causing my tires to constantly wear out every couple of months. The whole reason for purchasing the vehicle was because I needed a reliable vehicle and couldn't afford to keep having car issues. I purchased a $3,000 warranty to cover if the vehicle broke down or had any issues that would prevent me from driving it. This was the whole reason I needed a vehicle and purchased this warranty. It's not until this alignment issue came up that I found out I was sold a $3,000 ELECTRONIC WARRANTY so if my backup camera went out or cd player or anything else that I could care less about when it comes to having a reliable, working vehicle. My salesperson knew this and when I talked to him about this when I found out he remembered and was surprised. He said the warranty I was sold is not a warranty they even ever suggest. $3,000 NOT including interest is a lot of money. Luckily this warranty was cancelled in March of 2022. But from June 2021 until March 2022 I want my money back that I was charged for this time for my warranty plus any interest. I spoke with **** at McCarthy a couple times and he eventually just decided I wasn't worth his time and completely ignored any further communication. All they had to do was be honest and do their job.

• Initial Complaint

  Date:10/17/2022

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a 2015 Volvo XC60 T5 on 08/12/2022. I also bought a warranty with it. On Sept. 19, took the vehicle in to have its first oil change. The vehicle was drivable until 10/9/22. At that time a check engine light came on the dash screen. The vehicle was not driveable, as it then developed a bad missing. I set up a time to have service done on 10/11/22. Upon calling the dealership i was told by ***** that I should use ****** *** and have the bill sent to the dealership. I did so. I was told on the 11th that three ignition coils went out and to be safe they would also be replacing the spark plugs. I was told that it was not covered by the warranty I bought and would cost $1200.00. They ordered the parts and I was at first told that it would be the end of week before completion. The service department. texted back later in the day on 11th and said parts could be in the next day and possibly have it completed the next day. The next day comes and I'm told that there is a much bigger issue with the engine block because the new plugs that were put in are oil soaked. I told them this vehicle should NEVER been put on the sale lot and they needed to work on getting me another vehicle. The service department was then going to notify my salesman to start to work on getting a trade out. I heard nothing from the salesman until my husband angrily called on the Friday of that week at which point the salesman said that he was never notified of the issue. They are now avoiding all phone calls and we are getting no responses. My daughter and I share this vehicle it gets my grandson to day care and my granddaughter to school, as well as, my daughter to work. If any of them were to get sick I have no way of getting them to a doctor's office or to a hospital. I want my car traded out, I want my old loan paid off and a new one for a new vehicle set up and I want it done as soon as possible. I am done waiting.

• Initial Complaint

  Date:09/12/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought a 2020 "certified " Chevy 3500. The truck has been at Chevrolet longer than it's been in my possession. In the very beginning I asked for my money back but was told they would take care of everything. I've been using my old word out work truck instead of this new Chevy, jus had to spend a bunch of money getting my brakes fixed (the whole reason I got another truck) because it was dangerous to even drive. After several small things were wrong that should have been addressed PRIOR to sale the dealer has now done damage to the actual body of my truck. I paid for some $1500 "package" they said I was required to buy that covered PDR so they are saying they will do that. I'm so done with these guys. I can't get one person to deal with, the communication is horrible, I've got one after another empty promises. Now that I've canceled my appointment to get wheels, canceled my appointment for window tint, canceled the undercoating appointment they finally bring my truck back and there are dents in it. I'd like my money back so I can go get a different truck from a different dealership. I've bought new dodges and new fords, several people told me CHEVY was the best....here I am being taken advantage of. Ive been talked to rudely and Ive been ignored.

  Business Response

  Date: 09/26/2022

  The customer was in our dealership on Friday and all has been taken care of

  Customer Answer

  Date: 09/27/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  

  The dealership went above and beyond to take good care of me. More than happy. 
  
  
  
  Regards,
  
  
  
  ***** ******

• Initial Complaint

  Date:08/25/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  As a senior citizen with physical disabilities, I wholly believe that I was taken advantage of by the Sales and Finance Team of McCarthy Chevrolet of Lee Summit. On July 30, 2022, my daughter (***** ******) and my grand daughter ( ***** *******) were with me at the dealership.
  
  The purpose of having my daughter and grand daughter with me was to help me decide on making the purchase of the vehicle (Chrysler 300) and to just be a witness to me going through the processes of possibly buying this car. The car did not have enough gas for a proper test drive. So, we only drove 2 to 4 miles and brought it back to the dealership.
  Our problems start when we went to the Finance Manager's office. My daughter wanted to be with me but the manager said there wasn't a chair for her back there and he did not look for one either, plus there was enough room to have an extra. So, my daughter said well, you go back there Dad by your self. I was hurried through the paper work, I could not take the time to read what it was I was signing. I felt cornered by the Finance Manager, in his office. I was told sign here, with his hand over part of the information that I needed to read but there was no instruction from the manager stating what I was signing. So, I did as he said, I sign the papers as he asked. There was no time to ask questions. When it came to the Service Contract, I have not received any additional information regarding what it covers and does not covers.
  The reason why I am upset about this ordeal, dash panel goes out to a black screen, odometer information was incorrect, I asked them to change the information on the paper work, they did. The transmission was down shafting and running bad, the car need an oil change and air filter was dirty. They said that the maintenance inspection was done but there to many other problems. I was promised an owners manual which has never come. They did not explain the charges on the sheet of paper I was given.

  Business Response

  Date: 09/14/2022

  We, ***** ****** and I, have left several voice mails on ************* the number provided my the consumer, as of today , there has not been a returned phone call.  I left my cell number as well.

  Thank you,

  ******* ********

  McCarthy Chevrolet Lee's Summit

  Customer Answer

  Date: 09/28/2022

  The complaint has been resolved.