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Business Profile

New Car Dealers

Adam's Toyota Lee's Summit
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/24/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was told conflicting information from ****, who initially did my first claim then when getting there and dropping my car off, I was only told via phone call days later that certain things were not going to be fixed and they had already cut the mirror off of my car so instead of even returning it to me, that was on me to figure out what I was going to do with it. It was never returned, so I just had to leave that location and go to a different Toyota to get it fixed the communication was awful. Not to mention I was disrespected when I went into the office, I didn’t raise his voice at me and talk to me very disrespectful manner over money that I gave the first representative that they claim they couldn’t find our they don’t know what was going on so I just paid, so I just wanted investigated to figure out what all took place because if they double charge me then someone pocket money don’t know what was going on but I feel like maybe that’s why the gentleman had an attitude.

    Business Response

    Date: 04/07/2023

    I am in receipt of your letter dated March 11, 2023, regarding ******* ********* complaint. In her letter she states that she spoke to **** regarding the repairs on her 2018 Camry. **** left employment at ***** ****** in August 2022. Therefore, we have no knowledge of any promises made to *** ******* by ****. Once *** *******'s vehicle was dropped at our facility, I spoke to her at  length regarding the repairs and her estimate. Upon investigation there were several damaged items on her vehicle that *** ******* wanted repaired but were not a part of the estimate that was approved by her insurance company. This too was discussed *** *******. We are in receipt of monies from both *** ******* and her insurance company. Should she want a copy of her estimate, repair invoice and receipts please have her contact the accounting office at ***** *******. Adams Toyota did not "double charge" her for any of these repairs.
    Regarding the mirror that was taken off her vehicle and not reinstalled, the mirror was hanging from the vehicle when the vehicle was driven to the dealership. This repair was not part of the estimate approve by her insurance company. The mirror was removed to prevent further damage to the vehicle. *** ******* will need to speak to her insurance company to place a claim for the replacement of the mirror.

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